Bitdefender 2019 issues.

Maybe they will release updates to improve it soon?

I hope so, as I have had nothing but hassle since I upgraded from the 2018 version

I cannot use hyperlinks from outlook any more - massively annoying to say the least!

17 hours ago, NeoReaper said:

Guess what guys? If you uninstall Bitdefender it stops murdering your SSD's read and write speed + the IOP's!

Your software is literally a virus right now, it completely kills the system drives performance and the worst part about it is its basically invisible in task manager, I had to use process explorer and look deep into the services to find Bitdefender was constantly reading and writing to my SSD causing it to be sluggish like I was still on a harddrive.

With Bitdefender I was lucky to get around 200-300Mb/s writes from my NVME drive, after I was back up at 1Gb/s.

And yet still no response from any of their support mods on the forum.

Same issues on my two pc with Win 10 1803.17134.320 and BIS 23.0.10.31...this update was a really buggy one. Hope they will fix it soon

Have completely uninstalled BD and did a reinstall just to give it a second chance. It did fix up the issue where it wouldn't save any of the settings, but it still slows apps, and browsing. Memory usage is nearly 500MB and disk does get hammered more. Removed again and am now trialing Kaspersky. Memory usage is only around 70MB, with a slight increase with full scan. Performance is good. It my have it's own issues yet to be seen but at least the performance has increased significantly over BD. Unless BD acknowledge there is an issue and fix things I will definitely be moving away from it.

I opened support ticket 4 days ago and they only answered that ticket is currently being reviewed . Nothing else since.

If they don't fix this soon I will request for refund !

The release of BD 2019 was clearly rushed because it simply isn't ready for general release - I feel like a Beta Tester whose had to pay for the privilege of testing this buggy software masquerading as a finished product.

We have bugs such as the 'constant HDD/SSD activity' issue might actually be causing damage to user's hardware - and it's frankly utterly astonishing that BD don't even seem to have acknowledged the seriousness of this, much less actually fixed the bug after several weeks. There's even a workaround for some users (restart the Windows Management Instrumentation Service after every reboot) which surely must be a solid pointer to the nature of the problem, but still no fix.

Even really dumb stuff has happened like abandoning the concept of Autopilot, but retraining the term for a totally different function - almost feels wilful in its disregard for users, users who collectively have probably spent tens of thousands of man hours working out for themselves that Autopilot doesn't mean what it used to, and now means something totally different. Why didn't BD just say that Autopilot has been replaced by (say) Auto-Recommender which makes recommendations about settings rather than enforcing them on the user, therefore giving users greater control. Doing that would certainly have saved me 3 hours of unnecessary work.

BD also have to provide more information to users about the progress of fixes - the level of information from support has been terrible - I know no company wants to admit that there's a problem with their product as user confidence is everything in the AV world, but there comes a point where the reputational damage being caused by the bugs becomes more problematic than being transparent about the bugs and the progress towards fixing them.

And nearly finally, bearing in mind the many many complaints on these forums about the 2019 product, why oh why can we not revert to BD 2018 products which were solid, and pretty much bug free. At least explain to us paying customers why you won't consider this as an option.

And definitely finally, a "Things that make you go Hmmm" thought. How come no review writers came across these issues when they were testing the product to write their reviews - makes you wonder two things:

How much effort goes into writing software reviews.

And / Or

Do the reviewers get exactly the same product that the customers get.

Cynical? Well, yes it is, but after the Volkswagen emission scandal (and others) is it any wonder that Joe Public is getting a little suspicious of corporate motives and actions?

Come on BD, do the right thing - fix the problems quickly or revert to 2018 products and for God's sake 'fess up to this mess before we all disappear to your competitors.

-Blocks and generally screws with and bugs out downloads and installs from any game related to Blizzard Entertainment and its launcher.

Contrary to most of the posts to this thread I have previously used the product in 2016 and found it interfered too much then with other software and spent an inordinate amount of time trying to get them to co-exist. So this time I was a tad skeptical but at first all looked OK except it seemed a tad slow.

I'm currently victim to the constant disk access issue, plus earlier problems at the start (July when I signed up) and the "couldn't scan 90 password protected files legend" which is absolute poppycock as none of the files are protected - just feels like lazy s/w development practice to me.

I've now uninstalled the product and will over the next week or so rely on Windows Defender (shock horror!) but in 45 years of computing use (before PC's) I've never had a virus on any machine I've owned. Don't think this is down to luck but care and not launching stuff willy nilly. I may end up going back to Kaspersky, bit conservative but it works.

If the 2018 version was so much better then I'd be happy to try that and agree with the comments about Bitdefender's reticence to open up about these issues. The latest reply I had to my service ticket (which is a month old) was 2 days ago and no indication that this is a common problem:- 

"By now, there’s a high chance that the issue you raised was either fixed via automatic updates or is simply not relevant anymore to you; however, we would like to know where you stand. If you still need our help please let us know and we’ll engage promptly." 

A few hours ago I got an answer to my reply to the above saying I'd taken some steps to mitigate the problem and that now it's a known issue! They really don't have a clue. I presume there must have been some major changes in the team that is responsible for development, because I can't imagine that a team with a really good product simply implodes so quickly. What is going on Bitdefender?

The other message to impart which others have said, is trust your customers. If you opened up more about known issues you'd then have at least the respect of your customers and who knows you might get to fix things more quickly because of their involvement. At the moment it's very much is it me or the product? Finding out it's the product makes  you feel a bit better (shared pain) but angry too about the wasted time including that of Bitdefender staff. Message to management - get a grip and manage.

Yeah I've had too many issues with this software, seems like every year they release their new products there is always issues for a while, before they sort most them out. This one I think has been by the far the worst. Just ended up installing Kaspersky, and all everything seems to be working well and how it's supposed to work, not sure I'll be coming back to this again.

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