BUG - External hard drives won't eject with Bitdefender

19 minutes ago, komtur said:

That's right. 

I understand that the problem can be (contrary to appearances) very complicated but it would be good if someone informed, even generally, what is happening... This is not the software we all use for entertainment.

Apparently Bitdefender is working on it and it is important to them.

However I have to ask myself how the heck this wasn't properly tested (this is hardly an edge case) and why it takes over a month to fix this.

On 10/4/2018 at 5:44 PM, Sergiu C. said:

The forum is only used to discuss technical issues.

Is it not time that you will come with information?

Just outrageous how you deal with your customers " data-emoticon="" src="https://us.v-cdn.net/6031943/uploads/ipb_attachments/emoticons/default_angry.png" title="" />" data-emoticon="" src="https://us.v-cdn.net/6031943/uploads/ipb_attachments/emoticons/default_angry.png" title="" />" data-emoticon="" src="https://us.v-cdn.net/6031943/uploads/ipb_attachments/emoticons/default_angry.png" title="" />

it's unbelivable the time needed to fix a know bug...

Hello,

The problem is solved with the latest build (23.0.11.48)

 

Dan

Oh and the other major problem is that we can't turn off nag notifications when disabling features like we could in the last version, meaning BD is always warning about security problems and saying it's insecure (if you turn off a feature). Brilliant simply brilliant. Hope that's sorted as well (not holding my breath).

Hello Tekno303,

I forced the update ...

You have to uninstall-reinstall BD

We are on this forum to help each other ...

So I am happy to read your problems are solved now.

 

Dan

Hi...Not in my case either. I reinstalled BD to build 23.0.11.48, but I still cannot remove my external backup hard drive. It is constantly in use.

20 minutes ago, DAN57150 said:

Hello Ozziebear,

Do not be mad at me for my silly question ...

Did you reboot your computer after the update ?

In my case, I could have said what Tekno303 wrote just above :

 "all my hard drives are now ejecting straight away and i can also confirm that my computer is whisper quiet ,so the issue of BD constantly reading drives is also gone"

Dan from France 

 

21 minutes ago, DAN57150 said:

Hello Ozziebear,

Do not be mad at me for my silly question ...

Did you reboot your computer after the update ?

In my case, I could have said what Tekno303 wrote just above :

 "all my hard drives are now ejecting straight away and i can also confirm that my computer is whisper quiet ,so the issue of BD constantly reading drives is also gone"

Dan from France 

 

21 minutes ago, DAN57150 said:

Hello Ozziebear,

Do not be mad at me for my silly question ...

Did you reboot your computer after the update ?

In my case, I could have said what Tekno303 wrote just above :

 "all my hard drives are now ejecting straight away and i can also confirm that my computer is whisper quiet ,so the issue of BD constantly reading drives is also gone"

Dan from France 

Yes I rebooted after the update. That is standard procedure for me.

 

 

This is what Yann ( BD staff and  technical support) wrote on the French forum

/index.php?/topic/79871-bdts-2019-version-2301148/&tab=comments&do=embed&comment=286159&embedComment=286159&embedDo=findComment#comment-286159" style="height:264px;max-width:502px;">

 

I can not give you all the corrections that come with this changelog, because many relate to issues that you 
have not encountered and that have not been mentioned in this forum.

However, I can give you some fixes that come with this build 23.0.11.48:

- Different vsserv crashes
- Bitdefender preventing the ejection of USB external drives
- Vsserv did not stop during a request to restart the computer
- Various crashes of seccenter
- The product was looping the connection to the Bitdefender Central account

 The following main issues, raised in this forum, are remaining:

- ON SOME CONFIGURATIONS, Bitdefender causes a constant read and write activity.
- http scanning prevents communication with Canon network printers (fixed, under test, probably in the next update)
- General slowdown of the system when Firefox was launched at least once
- Bitdefender blocks Battle.net updates

 

Do we belong to the few lucky ones ?

I have NO problems any more ( BDTS2019 23.0.11.48  - Windows 10 -1809 - 17763.55)

 says the problem is still there is wrong (joking).  I got an email earlier from Bitdefender saying the issue is resolved and we can rely and trust on them when it comes to fixing issues (sarcastic).  Here is the email I received:

 

 

 

 

 

 

 

I'm not installing this crap junk software back on my machine until you guys and gals say the problem is resolved.  I trust your responses!

 

I just restarted my system again after some updates & tried to reproduce the issue & now I can safely remove my usb connected external hard drives including my USB Attached SCSI (UAS) Mass Storage Device shown in earlier attached screenshot. Maybe it was still backing up when I previously tried to safely remove.

So hopefully this issue is fixed. I'll update if any changes.

Thanks Bitdefender. That was doin' my head in;-)

Hello, 

 

I've marked this bug (external drives/usb sticks cannot be ejected) as fixed, as several of our customers have confirmed the issue is no longer occurring, and our own tests indicated that as well. 

If you're still having this particular issue (not being able to eject the drives), please contact us at bitsy@bitdefender.com to let us know, and we'll investigate your particular case.

If you have the issue of drives being constantly active, I've split some of the posts on that in a new thread as it is being investigated as a separate issue, you can post in there: 

/index.php?/topic/79879-bug-constant-disk-readwrite-while-bitdefender-is-installed/&do=embed" style="overflow: hidden; height: 219px; max-width: 502px;">

 

Thank you!

23 hours ago, PeterW said:

I can confirm that the safe removal of usb attached disks issue has been solved in the .48 version.

However, the issue with constant disk read/write is not solved. Restarting wmi helps for a session, have to do it over and over again after shutdown/start or restart

This is a serious and alarming bug.

As well as my part! But  I'm not willing to experiment constantly and pay for it!

19 hours ago, Tech Hiker said:

Is there any was to trigger this update short of uninstalling and reinstalling?  I'm still on the older version.

The update is sent in waves to users picked randomly, so we can't send out the update to a specific user.  It should reach 100% deployment soon, however the only way to speed up the process is to reinstall. 

Have the new version (23.0.11.48) ... can disconnect external hard drives, but there is a still activity at both my ext.HDD.

Please repair it, otherwise I leave my subscription. Sorry, but this is not fair play !!!

On 10/20/2018 at 9:44 AM, goff_nznr said:

A flippin' good product spoilt by (untested?) technical fiddling.  Hoping you get this sorted soon because I really don't want to change to another antivirus suite.

Brilliant..appears they've fixed the issue.

Just an observation and a guess as a long-time BD user.  My USB 3.0 copy write speeds to a WD My Passport drive originally used to be the range of 100 MB/s to 110 MB/s.  About two years ago, this slowed to between 80 MB/s to 90 MB/s.  I attributed that sudden reduction in copy speed to Windows 10, since every version update "borks" my USB 3 write speeds down to 25 MB/s to 35 MB/s because Windows overwrites my Renesas USB 3.0 drivers and replaces them with their own.  I reinstall my Renesas USB 3 drivers and I am back up to 80 MB/s to 90 MB/s copy write speeds.

I copy system images (approximately 130 GB) weekly from an internal backup hard drive to the WD My Passport external hard drive, just as added protection against a ransomware variant that might encrypt system backup files, so copy speeds are something that I watch.

Interestingly, on October 26, when I copied the system image files to the external drive, the USB speeds were 80 MB/s to 90 MB/s as per usual.  Yesterday (November 2), my USB 3 write speeds were back at the 100 MB/s to 110 MB/s original speeds.

There were no Windows update in the interim, and I did not install any software or updates that would account for restoration of my original USB 3.0 speeds.  The only "suspect" that I can think of is the latest BD version update that fixed the USB hard drive ejection issue during that time frame.  In correcting that USB ejection problem, I wonder if the developers also corrected a possible issue where former versions of BDTS were "throttling" USB 3 write speeds to some extent.

I would be interested to learn if anyone else has noticed this phenomenon.

Have a great day.

Regards,

-Phil