Bitdefender crashing Graphics card driver

On 11/6/2018 at 4:08 PM, Colif said:

Starting 18th September my GPU drivers started crashing randomly. On 19th I received the upgrade from BD 2018 to BD 2019.

ON 22nd GPU crashed again and so did BD. But not at same time as GPU, a few hours later - https://i.imgur.com/CH7lQfb.jpg

This was on windows 10 1803, Crashes weren't as big and many times the GPU drivers would recover but BD would still crash afterwards - https://i.imgur.com/QWVNq1x.jpg

I upgraded to Windows 10 1809 hoping it would fix GPU problem but it only got worse as BD would crash almost every day - https://i.imgur.com/dH3JIjH.jpg

I did the uninstall option of removing BD and reinstalling on startup, didn't help. There were a few days it didn't crash but as soon as GPU did, so did BD within a few hours.

I then clean installed Win 10 1803 figuring it might fix it. No, the very 1st day I installed Win 10 BD crashed 4 times , 3 times only 90 minutes after I installed windows itself - https://i.imgur.com/jALaruc.jpg

Almost every time it crashed it was the same thing - https://i.imgur.com/xNimiKd.jpg

The GPU didn't crash for 1 week and then 1 day after, almost like clockwork, BD crashed.

Now I removed BD after that last crash and its now 10 days since GPU crashed.  It seems too much of a coincidence. Only other change I made in that time was replacing my mouse last weekend.

I have 8 months of my sub left so would prefer to use BD but not if it causes my GPU to crash. I didn't just jump to conclusion that it was BD, I wasn't convinced it was cause until I had thrown everything I could at problem. Stress tested PC for 48 hours, 3 installs of windows

 

Is there anything I can give you to help figure this out?

 

Hi, 



Sorry for the delay, please send us an email at bitsy@bitdefender.com and post here once you do so, as we'd like to investigate this issue. 



Thanks!