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Error 1004
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ERROR: '1004' when updating definitions for BitDefender V6
Title
ERROR: '1004' when updating definitions for BitDefender V6
Description
Partner has updated to BitDefender version 6
When updating definitions, the following is shown in the ManagedAntiVirus.log:
2018-09-20 08:16:29.7705 19- DEBUG: OnProductEvent=> Name: Update.Finished
2018-09-20 08:16:29.7705 19- DEBUG: OnProductEvent=> Json: {"error_code":-1004}
2018-09-20 08:16:29.7705 18- TRACE: BitDefender OnFinished Event: -1004
2018-09-20 08:16:29.7705 18- TRACE: A def/engine update has completed.
2018-09-20 08:16:29.7705 18- TRACE: It Failed! Setting the last failure date.
Environment
SolarWinds RMM
Managed Anti-Virus - BitDefender
Solution
The -1004 error stands for "Could not connect to Proxy or Server" or on the BitDefender Engine - File and Definition Update Servers.
BitDefender version 6 uses new URLs to download definitions
To resolve, please whitelist the following domains over port 80 and 443:
*.remote.management
*.logicnow.us
*.cdn-sw.net
*.bitdefender.net
*.bitdefender.com
*.v1.bdnsrt.org
THIS IS WHAT I WAS ABLE TO FIND ABOUT THIS ISSUE.... hope it helps... if not then remove the changes you make to your firewalls0 -
Thanks BD. looks like you put some effort into finding all that. I also started to notice that some settings would not apply. I could set them, but they would be changed back when I looked again. I reinstalled everything and all is good now. thanks again.0
