"threat Scanner Has Encountered A Problem And Needs To Close."

i was wondering if the moderators on this board report problems posted on this forum to the technicians on bd? i find it so much more helpful looking for answers here than talking with customer representatives on the bd site.

I'm getting that error message ("Threat scanner has encountered a problem and needs to close") at least once a day ever since I installed BD 2008 a few weeks ago. Today alone, I got five of those error messages. I have reported every single one of them, but it seems to be getting worse as time goes on. I'm a very unhappy customer right now; if things do not improve soon, I will be forced to go with a different product. An internet security tool should make my life easier, but so far BD has done anything but.

as i said in another thread i'm getting this same problem every day. mostly just on my vista machine, on my xp pro machine i haven't seen it, or at least not nearly as often. right now it's an everyday thing.

http://www.bitdefender.com/KB389-en--Askin...assistance.html

i recommend people who are encountering this problem log the information right after it occurs through the program given above and send it in to bitdefender with a statement about what kind of issue you are facing. hopefully they find a solution to this annoying glitch because it's already been 2 weeks. just wondering how many people are experiencing the same problems as well?

I have this problem too and I'm running Vista Home.

I took a look at the link above but, doesn't the report wizard send this information to BitDefender for you? "A bug report has been created. Please send it to BitDefender for a diagnosis of the problem."....."This report contains no personal, identifiable information, but it might include files stored on you".

Has anyone heard anymore about this problem?

Best regard,

Glenn Bacon

I'm getting that error message ("Threat scanner has encountered a problem and needs to close") at least once a day ever since I installed BD 2008 a few weeks ago. Today alone, I got five of those error messages. I have reported every single one of them, but it seems to be getting worse as time goes on. I'm a very unhappy customer right now; if things do not improve soon, I will be forced to go with a different product. An internet security tool should make my life easier, but so far BD has done anything but.

Add many of my customers to the list of complainants: they're receiving the same message several times a day as well. So far it seems related to OE in some way, preventing OE from opening. No definitive pattern yet. Still looking for one. Running a registry checker and rebooting the system allows OE to start working again, but the BD message reoccurs hours later, and OE sometimes won't start. Let's assume for now that M$ is onto it.

I do have the same problem. It started like this:

Yesterday I got this system message: "Host Process for windows services stopped working and was closed" (MS Link)

Today I uninstalled BD Internet Sec. 2008 and the error mentioned above stopped.

I downloaded the new BD installer and installed DB 2008 again. At the system check within the installation process BD stopped. I noticed "Bitdefender Threat Scanner Crashed" message followed by "Host Process for windows services stopped working and was closed". So Bitdefender crashes the Host Process.

Vista Ultimate 64 here.

Any ideas how to fix it?

Btw, the error log shows this after host process crashed:

- System 

 - Provider 

  [ Name]  Application Error 

 - EventID 1000 

  [ Qualifiers]  0 

  Level 2 

  Task 100 

  Keywords 0x80000000000000 

 - TimeCreated 

  [ SystemTime]  2008-06-03T12:33:54.000Z 

  EventRecordID 2484 

  Channel Application 

  Computer Matt-PC 

  Security 


- EventData 

  svchost.exe_scan 
  6.0.6001.18000 
  47919291 
  ntdll.dll 
  6.0.6001.18000 
  4791adec 
  c0000374 
  00000000000a6e97 
  4d8 
  01c8c5754bd2221b 

Fehlerhafte Anwendung svchost.exe_scan, Version 6.0.6001.18000, Zeitstempel 0x47919291, fehlerhaftes Modul ntdll.dll, Version 6.0.6001.18000, Zeitstempel 0x4791adec, Ausnahmecode 0xc0000374, Fehleroffset 0x00000000000a6e97, Prozess-ID 0x4d8, Anwendungsstartzeit 01c8c5754bd2221b.

For some strange reason, when I do a system scan or a deep system scan, the Threat Scanner Hangs up and produces the "Host Process for windows services stopped working and was closed" error everytime at this folder:

C:\Program Files (x86)\Adobe\Adobe Device Central CS3\Required\Performance

(Within this folder are 2 files called TestSmall10.swf and TestSmall20.swf, but these files don't appear on the status window)

Maybe it's just coincidence, but maybe it has to do something with this folder...

Hi,

I have the same problem till now. Last time the restart did not solve the problem, and I had to reinstall BD, and after the new installation the problem has occured again.

Please help.

Best regards,

Aws