Birdefender Free shows as "Active" in tray icon and "Security Centre" when it is not
Hi,
There seems to be a bug in Bitdefender Free on Windows 10 that I would like to raise to the attention of support (hope they read this).
If one disables bitdefender then it shows the red cross as expected in the system tray and also the Windows Security Centre also shows a red cross. This is fine and as expected however - if you do a restart the computer then after some time the Bitdefender icon in the system tray indicates all is well (no red cross) and also the "Windows Security Centre" also infomrs me witha green tick (and if I go in with the words" that Bitdefender is active and protecting me. But it is not. It is still disabled from before the restart. I can be happily working away for hours with bitdefender disabled and not knowing. If I happen to double click on the bitdefender icon in the taskbar it only then turns to a red cross and even then.... Windows security centre still indicated that Bitdefender Free is active and protecting me.
I did some tests and it is definately not.
Something is broken badly. I have tested it on 3x different Windows 10 computers (all different) and its the same each time.
Thanks
Paul
Comments
-
/index.php?/topic/80574-protection-shield/&tab=comments&do=embed&comment=289527&embedComment=289527&embedDo=findComment#comment-289527" style="height:209px;max-width:502px;">
Reported the same issue a while back, nobody cared....
0 -
Poor to say the least!!
I have logged a ticket with diagnostic details to BD support so lets see what they have to say.0 -
14 hours ago, smipx013 said:
Poor to say the least!!
I have logged a ticket with diagnostic details to BD support so lets see what they have to say.
Well, is seems like BD free is being offered offered just to lure people to be the guinea pigs for the paid version...0 -
Kindly provide us with your support ticket number by replying to this thread and we'll gladly further investigate upon the situation you are encountering.
/index.php?/profile/216118-questions/&do=hovercard" data-mentionid="216118" href="<___base_url___>/index.php?/profile/216118-questions/" rel="">@questions, we have never received your support ticket number, as mentioned in your previous forum post. In case you cannot locate the email notifying you about the case being opened, then please reattempt to mail us at bitsy@bitdefender.com and we'll further assist you as well.
0 -
Hi, My support ticket number originally was 2018092012230001 and I have just opened a new ticket (as I expect this old ticket was archived). the new ticket is: 20191103111200010 -
46 minutes ago, Alex D. said:
Kindly provide us with your support ticket number by replying to this thread and we'll gladly further investigate upon the situation you are encountering.
/index.php?/profile/216118-questions/&do=hovercard" data-mentionid="216118" href="<___base_url___>/index.php?/profile/216118-questions/" rel="">@questions, we have never received your support ticket number, as mentioned in your previous forum post. In case you cannot locate the email notifying you about the case being opened, then please reattempt to mail us at bitsy@bitdefender.com and we'll further assist you as well.
Hello Alex D.,
The whole exercise about "support ticket" is valid when there is a specific issue you cannot reproduce.
This is a general issue, you can easily reproduce on your PC.
So, what's the point in going back and forth withe "support ticket" story?????0 -
I was successful in locating your support ticket. We will further assist you via the ticketing system.
/index.php?/profile/216118-questions/&do=hovercard" data-mentionid="216118" href="<___base_url___>/index.php?/profile/216118-questions/" rel="">@questions, troubleshooting and resolving this situation requires us to observe the ongoing issue by requesting logs from your computer, which may also contain information which you would not share on a public forum, hence why we prefer handling this case via a support ticket.0 -
I agree with @questions
You really don't need detailed logs from anyone. It happens on every installation and you so easily test it yourself without any logs at all.
This is what I told you 1 year ago when I originally reported it and you asked for logs at that point. This is a completely different machine now and I also tested it on 2 others. This together with @questions having the same experience should allow you to solve this issue without any interaction but this has not happened in over a year. :
Quote from ticket in 09/2018:
I can't. I've ditched bitdefender. Be assured though that it happened on every PC I had it on. If you test it out on you own installation I'm sure you will see it too.
0 -
Hello /index.php?/profile/185398-smipx013/&do=hovercard" data-mentionid="185398" href="<___base_url___>/index.php?/profile/185398-smipx013/" rel="">@smipx013 and /index.php?/profile/216118-questions/&do=hovercard" data-mentionid="216118" href="<___base_url___>/index.php?/profile/216118-questions/" rel="">@questions,
Currently we have been able to reproduce the situation partially. In our tests, after turning off the Protection we have noticed that Bitdefender's icon in System Tray does not indicate that the protection is disabled, however, Windows Security Center correctly reports that the antivirus is snoozed.
We have escalated all of the information provided so far by you to the development team. We're currently working on a fix for this situation.0 -
Hi,
This is not what I see in any of my systems. See attached image immediately following a reboot after Bitdefender was turned off. Where does Security Centre say "snoozed"?
Thanks
Paul
As soon as I click on the Bitdefender Icon:
0 -
Hello,
Thank you for the information provided! As discussed, we will continue the troubleshooting process via the ticketing system.0 -
8 hours ago, Alex D. said:
As discussed, we will continue the troubleshooting process via the ticketing system.
Hello,
As discussed, there is nothing to troubleshoot via ticketing system as the issue is widespread and your technicians were able to reproduce it in house.
As per last BD post " We're currently working on a fix for this situation. "
Maybe is worth spending a minute to read the posts before offering a "solution"....0 -
We were able to partially reproduce the situation internally, thus, we will continue providing updates on the case as soon as possible on this thread as well, based on our findings from information provided by users and further tests.0 -
Thread locked. We will continue the troubleshooting process via the ticketing system.
0 -
The issue is now solved in the product's latest update.0
