Sky 5.0 Pro II Android Phone

Hello @Duck_Digger_2020

1. Open Bitdefender and select turn On protection in web protection module
2. Under Accessibility, there may be an option named ‘More downloaded services’
3. select Bitdefender and turn ON

You are all set. Based on different android devices, option will be slightly different in accessibility screen.

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Hello @Duck_Digger_2020 ,

What is your android version?

Also Please send a full screenshot of accessibility screen.

Hello @Duck_Digger_2020 ,

May be you can take a photo using another phone and upload here.

Also you can report the issue in Bitdefenders support section: https://www.bitdefender.com/support/contact-us.html?last_page=ConsumerCategory

They will response back to your email.

If you find this response helpful, please mark it as accepted / agree.

Hello @Duck_Digger_2020 ,

Thanks for the screenshots. This might be a device specific thing, the accessibility settings might be hiding somewhere else. Options might be at different locations based on manufactures and android flavours the phone is running.

https://youtu.be/Gh0GzDLMn74

This is the phone you are having right? Seems like pretty old. But dont worry, according to minimum requirement of bitdefender it is designed to work on android 4.1 and above.

Maybe you can create a ticket directly to support team with all these info. They will report back to your email. https://www.bitdefender.com/support/contact-us.html?last_page=ConsumerCategory

If you find my response helpful, please mark it as accepted/agree

@Duck_Digger_2020 ,

Upgrading the phone from the too old android 7 device is really a good idea !

If you find my response helpful, please mark it as accepted/agree