desktop application isn't updating to new subscription

I bought a new package (family) instead of renewing my current one (total). So, the new package started days ago but my old package doesn't expire for a few more days (have turned off autorenew).

  • I have gone to bitdefender central and changed my device allocation so that my computer and phone are on the new package but when I check my desktop application it is still telling me that my subscription is expiring in 4 days and wants me to renew.
  • I have tried downloading and installing bitdefender via the email link option (like a new user) and restarted my computer twice to no effect.

How do I get my desktop application to update to the new package/subscription?

Comments

  • I had a similar problem with a renewal. I was not given the full time for the renewal. This is different from previous renewals I have done. I sent email to Bitdefender and no answer.

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.