"Cannot copy installer"
That says it. I did an 8.1 refresh and now BD Free won't install. It spits out the above error. Uninstal tool from the website has a red X next to Executing additional tools.
I have tried everything; downloaded BD several times, uninstaller multiple times, turned off W Defender and Fire wall...no happy ending. It seems if I never touch BD it works fine but as soon as I go near it, I have issues. I guess I'll take another break from it unless someone cal give me a fix.
Nothing here helped; https://www.bitdefender.com/support/how-to-fix-"bitdefender-installation-has-failed"-or-"fatal-error-during-installation"-1086.html
Comments
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Impressive!
Within about 12-15 hours of posting this, I received an email from (Daniela) Technical Support Engineer with download links to uninstall and clean install tools. They appeared no different than what I had previously been trying but it worked. Up and running again.
Thank you Daniela.
Tim.
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Hi,
Can you post the urls of the tools?
Thanks,
David0 -
Do you have any recommendations for free sources on the subject?0 -
I am having trouble downloading and installing BitDefender free as well. I have tried to uninstall and download numerous times. I finally found this post and maybe someone can help me too. I am getting the same error message after I try to install "Cannot Copy Installer"
Thanks
RickM
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Having the same problem, and done the same thing. Can someone assist me please
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I uninstalled the bitdefender agent, so i deleted the "bitdefender agent" and "bitdefender antivirus free" folders at program files.
Its worked for me.
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same problem here. "cannot copy istaller" keeps poping up after trying to install bit defender free. Any help appreciated!
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same here... cannot copy installer... Windows 10 fully updated.
Come on bitdefender.. post url to tools!
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Same problem here, but I finally figure out how to fix:
1.uninstall "Bitdefender Agent" and "Bitdefender Antivirus Free" from: Start > Settings > Apps > Apps & features
2.download and run Bitdefender Antivirus uninstall tool: https://www.bitdefender.com/site/view/uninstall_consumer_trial.html
3.restart Windows
4.manually delete Bitdefender folders: "c:\Program Files\Bitdefender Agent" and "c:\Program Files\Bitdefender Antivirus Free"
5.re-install Bitdefender Antivirus Free...
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Same problem here I tried doing everything such as using the uninstall tool and removing bitdefender from the program files.However no luck.Any advice would be appreciated
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Here is the link for the same problem via email.
http://www.bitdefender.com/files/KnowledgeBase/file/BD_Free_Uninstall_Tool.exe
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Same problem!
Did a System Restore, to return to previous Windows image of a month earlier - Windows 11 Insider issues - and lo and behold " cannot copy installer' comes up every time I try to reinstall Bitdefender - the Free Version as a 'try out' to see where I go from here.
By the look of it - not much further!
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Did a System Restore, to return to previous Windows image of a month earlier - Windows 11 Insider issues - and lo and behold " cannot copy installer' comes up every time I try to reinstall Bitdefender - the Free Version as a 'try out' to see where I go from here.
By the look of it - not much further!
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