Uninstall and reinstall issues

Waterwiz
Waterwiz
in Install and Updates

I was having issues with a security notification (1 per second) so uninstalled Bitdefender. When trying to reinstall I get a message "C:\Users\name\AppData\Local\Temp\RarSFXO" is not accessible"

I've tried to use the BD uninstall module and before it executes, I get the same notice.

I've searched for the named file and it does not exist on my computer.

I can't find anything through Googling this message.

Would appreciate advice to get this problem resolved.

Comments

  • Alexandru_BD
    Alexandru_BD admin

    Hello @Waterwiz,

    Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. The engineers may request some logs from you and a possible remote session could be necessary as well.

    You can get in touch with our engineers by choosing one of the contact methods available here:

    https://www.bitdefender.com/consumer/support/

    Stay safe.

    Premium Security & Bitdefender Endpoint Security Tools user

  • Waterwiz
    Waterwiz

    Thanks much, I will do that.

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