Bitdefender Free (new version) - suggested improvements

Nunzio d'Abbruzzo
Nunzio d'Abbruzzo Defender of the Month ✭✭✭
edited May 9 in Antivirus Free

I have recently been using Bitdefender Free (new version) and I have noticed that some malicious applications, not recognized by the antivirus definitions, were blocked by the behavioral analysis but after the block they were not quarantined but left on the desktop. After the definitions were updated, they were recognized as malicious and quarantined. It would be appropriate, in my opinion, for malicious apps blocked by behavioral analysis, but not yet present in the AV definitions, to be quarantined anyway.


Another tip is to run USB drive scans in the background (without the scan screen) and only if it detects a malware to notify you.


Thanks! 😉

Nunzio.

Nunzio ·

Bitdefender Plus, Windows 10 Pro-32 Bit, CPU Intel Core2 Duo T7500, RAM 4 Gb, ATI Mobile Radeon HD 2400

Comments

  • Hello @Nunzio d'Abbruzzo and welcome back to Bitdefender and the Community!

    Thank you for your valuable feedback, I have passed you suggestion to the development teams this morning 😊

    Best regards.

  • Nunzio d'Abbruzzo
    Nunzio d'Abbruzzo Defender of the Month ✭✭✭

    It would be nice to have advanced options in Bitdefender free as well as protection against ransoware.

    Now they are the basis for having a good free antivirus, so you can increase your user base which would help you both to solve any bugs and to enrich the signature list of the various malware.

    All of this would give you a solid paid solution to offer to your customers.😉

    Nunzio ·

    Bitdefender Plus, Windows 10 Pro-32 Bit, CPU Intel Core2 Duo T7500, RAM 4 Gb, ATI Mobile Radeon HD 2400

  • Nunzio d'Abbruzzo
    Nunzio d'Abbruzzo Defender of the Month ✭✭✭

    Hi Alexandru_BD,

    referring to the previous message, if it can be useful as feedback, I noticed that threats that are blocked with behavioral analysis (not yet present in the signatures) if the malicious file is on the desktop it is not removed (although Bitdefender reports that it has inserted malware in quarantine), while if the same file for example is on a USB stick it is removed.

    I also noticed that when I start my PC during startup the status icon (B) is first red, then after a few seconds it turns gray, stays gray for a few seconds, then turns red again with the autopilot symbol. So the bug that from red becomes gray and then red again must be solved, it must not become gray.


    Thanks.😉

    Nunzio.

    Nunzio ·

    Bitdefender Plus, Windows 10 Pro-32 Bit, CPU Intel Core2 Duo T7500, RAM 4 Gb, ATI Mobile Radeon HD 2400

  • Flexx
    Flexx Moderator, Defender of the month mod
    edited May 24

    @Alexandru_BD - Seems like we have a bug hunter (@Nunzio d'Abbruzzo) in the community forum which can help bitdefender developers shape the product of bitdefender products 😉

    Regards

    OMEN Laptop 15-en1037AX (Bitdefender Total Security) & Samsung Galaxy S22 Ultra (Bitdefender Mobile Security)

  • @mrmirakhur I'm delighted to have @Nunzio d'Abbruzzo back in the Community. So grateful for the valuable feedback on Antivirus Free, I received more in private as well and I'm forwarding your findings to our developers for further analysis.

    Many thanks!

  • Nunzio d'Abbruzzo
    Nunzio d'Abbruzzo Defender of the Month ✭✭✭

    Thanks! I am honored to be part of your community and I am also a huge Bitdefender fan (I still remember the unexpected gadget I received as a gift).

    I think its products are great and even the free version, now in this new guise, can give the free AV competition a hard time.

    In my opinion, it should be implemented with some more features to make it more competitive. Its excellent engine, which I have already appreciated in the previous free version is really powerful.

    I was happy when I heard that a new free version was out.😉🙂

    Nunzio ·

    Bitdefender Plus, Windows 10 Pro-32 Bit, CPU Intel Core2 Duo T7500, RAM 4 Gb, ATI Mobile Radeon HD 2400

  • Nunzio d'Abbruzzo
    Nunzio d'Abbruzzo Defender of the Month ✭✭✭

    Hello,

    In the online threat prevention settings, the safe search setting is enabled, but it does not work.

    When I do the google searches I don't see any indication of the searches if they are safe or not. This eventually works with the trafficlight extension.

    But it should work without extension with just Bitdefender Free installed, right?


    Grazie.

    Nunzio.

    Nunzio ·

    Bitdefender Plus, Windows 10 Pro-32 Bit, CPU Intel Core2 Duo T7500, RAM 4 Gb, ATI Mobile Radeon HD 2400

  • Hello @Nunzio d'Abbruzzo,

    Check the Online Threat Prevention settings:

    1. Click Protection on the navigation menu on the Bitdefender interface.

    2. In the ONLINE THREAT PREVENTION panel, click Settings. In the Web Protection sections, click the switches to turn on or off:

    • Web attack prevention blocks threats coming from the internet, including drive-by downloads;
    • Search Advisor, a component that rates the results of your search engine queries and the links posted on social networking websites by placing an icon next to every result.

    Search Advisor rates the search results from the following web search engines: Google, Yahoo, Bing and Baidu.

    If the conditions are met and the options are enabled, but the safety indicator is still not displayed, I suspect this could be related to a very known issue:

    Regards

  • Nunzio d'Abbruzzo
    Nunzio d'Abbruzzo Defender of the Month ✭✭✭

    Do you have more or less idea when the new version will be released?

    Will there be or will eventually be created a section with the main release notes like so many other AV companies do?


    Thank you!

    Nunzio ·

    Bitdefender Plus, Windows 10 Pro-32 Bit, CPU Intel Core2 Duo T7500, RAM 4 Gb, ATI Mobile Radeon HD 2400

  • Scott
    Scott Defender of the month ✭✭✭✭✭

    An intelligent person will open your mind, a beautiful person will open your eyes, and a loving person will open your heart.

  • Hi guys,

    Sure, as soon as I get news on updates, that will be the main thread to announce them. So far, there are no new releases for Antivirus Free.

    Cheers

  • Nunzio d'Abbruzzo
    Nunzio d'Abbruzzo Defender of the Month ✭✭✭

    As a key that you can choose in the "dashboard" I would add the button to access the quarantine.

    So you access faster and also helps beginners.

    Nunzio ·

    Bitdefender Plus, Windows 10 Pro-32 Bit, CPU Intel Core2 Duo T7500, RAM 4 Gb, ATI Mobile Radeon HD 2400

  • Nunzio d'Abbruzzo
    Nunzio d'Abbruzzo Defender of the Month ✭✭✭


    If it helps, looking at startup in the task manager, I noticed that it is the Bitdefender Agent that changes from red to gray and then red again and the autopilot is activated.

    Thanks e good job! 😉

    Nunzio.

    Nunzio ·

    Bitdefender Plus, Windows 10 Pro-32 Bit, CPU Intel Core2 Duo T7500, RAM 4 Gb, ATI Mobile Radeon HD 2400

  • Nunzio d'Abbruzzo
    Nunzio d'Abbruzzo Defender of the Month ✭✭✭

    I have installed Bitdefender Free on another PC and on this too, when the PC starts, the "B" icon changes from red to gray, then turns red and the autopilot symbol appears. All this takes several seconds and I don't know if Bitdefender is still active and protecting the PC. The Windows security system does not recognize it immediately but after almost 1 or 2 minutes. Please fix. The "B" icon should remain red and the autopilot symbol will appear after a few seconds, but it should not turn gray and then return to red.

    Nunzio ·

    Bitdefender Plus, Windows 10 Pro-32 Bit, CPU Intel Core2 Duo T7500, RAM 4 Gb, ATI Mobile Radeon HD 2400

  • Flexx
    Flexx Moderator, Defender of the month mod

    Generate bitdefender support tool logs (https://www.bitdefender.com/consumer/support/answer/1733/)

    Share the logs & your query with bitdefender support team by dropping them an email at [email protected]

    The support team will reply back to your query within next 24-48 hours excluding weekends.

    Regards

    OMEN Laptop 15-en1037AX (Bitdefender Total Security) & Samsung Galaxy S22 Ultra (Bitdefender Mobile Security)

  • Nunzio d'Abbruzzo
    Nunzio d'Abbruzzo Defender of the Month ✭✭✭

    I found that even though the USB scan setting is set to "always ask" the scan prompt does not appear when a USB drive is inserted. When virus protection is off, the scan prompt pop up appears when you insert the USB drive. Fix this bug.

    Nunzio ·

    Bitdefender Plus, Windows 10 Pro-32 Bit, CPU Intel Core2 Duo T7500, RAM 4 Gb, ATI Mobile Radeon HD 2400

  • Flexx
    Flexx Moderator, Defender of the month mod

    If you have any feedback regarding a feature, you can directly share it with bitdefender support by dropping them an email at [email protected] and ask them to share your feedback with the developers. If you need a follow up you can always ask the support staff to get an update from the developers.

    The support team will reply back to your query within next 24-48 hours excluding weekends.

    Regards

    OMEN Laptop 15-en1037AX (Bitdefender Total Security) & Samsung Galaxy S22 Ultra (Bitdefender Mobile Security)

  • Hello Nunzio,

    Thank you very much for your feedback, our product teams will take it into account for future developments, as they already have an open task regarding this.

    Regards

  • Nunzio d'Abbruzzo
    Nunzio d'Abbruzzo Defender of the Month ✭✭✭

    Great thank you very much. So there is no need for me to send the e-mail to support as well?

    Nunzio ·

    Bitdefender Plus, Windows 10 Pro-32 Bit, CPU Intel Core2 Duo T7500, RAM 4 Gb, ATI Mobile Radeon HD 2400

  • It won't be necessary, as the developers are aware of this behavior.

    Thank you Nunzio!

  • OakSafe
    OakSafe
    edited July 27

    i thought the free one was discontinued? Can it be downloaded as a full exe rather than an online install. i want to try it on an old laptop which has no av so cannot go online.

    Also can i download a full exe of the anti virus plus i purchased. It would be handy tohave if i needed reinstall. I think someone told me yesterday but i cannot find it now sorry 🙄

  • Hi,

    The previous Antivirus Free version has been indeed discontinued at the end of December 2021. But the developers launched a new version afterwards, called Antivirus Free for Windows, available at the link below:

    https://www.bitdefender.com/solutions/free.html

    We don't have offline kits anymore, therefore the installation requires an internet connection.

    Regards

  • Scott
    Scott Defender of the month ✭✭✭✭✭

    @OakSafe

    Be sure to scroll down to the bottom of the web page link Alexandru posted, just to make sure your older laptop meets the requirements for installation as well as performance.

    I believe the only .exe download version is for Total Security. Maybe that's what you may have heard about as far as a .exe download?


    An intelligent person will open your mind, a beautiful person will open your eyes, and a loving person will open your heart.

  • Nunzio d'Abbruzzo
    Nunzio d'Abbruzzo Defender of the Month ✭✭✭

    I noticed that when the Bitdefender AV version update occurs the protection stops to install the new version and you get a notification from the Windows Security Center that the system is not protected.

    This could create problems for a novice user as well as be a loss of protection for a few minutes.

    But could the update be carried out during the restart of the PC and not during the normal operation of the same?

    Nunzio ·

    Bitdefender Plus, Windows 10 Pro-32 Bit, CPU Intel Core2 Duo T7500, RAM 4 Gb, ATI Mobile Radeon HD 2400