How Do I Get My Money Back?

Hello ckarena,

What was your previous security solution? Did you uninstall it correct? If not take a look at this topic how to do it correctly. With some antiviruses you need to run a specific removal tool afterwards this is so for Norton,Mcafee,...

If you have any other security software that has realtime protection did you disabled it during installation? If not that can interfere the installation.

Remove any remaints off BitDefender by using this tool. Double click on it to run it. You will be asked to reboot. Try to install BitDefender again.

The behaviour that you describe mostly is due leftovers of previously installed security suites or antiviruses.

But if you still want a refund contact customer care here.Select customer care.

Kind regards,

Niels

I did a full uninstall re: http://www.askdavetaylor.com/how_can_i_ful..._my_system.html

Then followed up with diskcleaner - a refrag another restart and then did a system restore.

That should be fine.

I can't be bothered having a lot of fuss and bother with a simple anti virus program.

I sent messages to support but didnt get a reply. So I'll go to this 'live assistance" and get sorted.

TBH, i think you've gave yourself all this hassle

why restore after doing all that work? will it not try to replace it's self after the restore?

removal tools are there for a purpose, use them.

To be honest, the guy is not alone. I've spent all afternoon trying to figure things out. Bitdefender internet Security 2008 causes my system to basically hang for 2-5min (never sat there with a clock to figure out, just always walked away to come back to uninstall and troubleshoot)

I'll make a new post about my problem, but wanted to let you guys know that the original poster is not alone in this problem. However I'll post more specific details.

Hello Jamz58,

First off all this is only a user forum.

Every computer configuration is different. Keep that in mind. Search other forums off antivirus vendors and you will also find problems that are caused by leftovers off previously installed security software.

Did you ran the Mcafee removal tool? Check this topic.

What you see is only a small fraction off people who got problems with BitDefender products but there are still many people who don't have issues.

I can post some topic were problems were caused by leftovers off previous installed antiviruses.

Did you enabled game mode to playing valve games? Keep in mind that updating steam can take some time. That depends how the servers of valve are stressed. Double click on the steam icon so you can see if an update take place. At that moment the steam games will not load untill it's completely updated.

Kind regards,

Niels

I am having all of the same issues listed above and this would have been good advise if you had known it before installing BitDefender. It wasn't until I was downloading the new software that it mentioned that I should delete anything old. It gave me the opportunity to uninstall the old, but the computer froze and that's when my problems started. I contacted a representative through the Live Chat line on Bit Defender's website and the instructions he gave me were very confusing and the programs that he had me log into only made the situation worse.

All of the suggestions listed above look like they could help, but I have been troubleshooting this problem from my work computer. Does anyone have a recommendation on how I can get the links to work once I am back on my home computer? My computer is working so slow that I can't even get past the Add/Remove button in My Computer or get to the links through the internet to uninstall BitDefender. I have a ticket open with Bit Defender's customer support, but have received no help back since my original email.

Any suggestions??

I bought, downloaded and installed the bitdefender yesterday, I had to take my whole computer back to the system restore point, to have my pc work at all. Couldn't access the internet, or my programmes everything slowed down to the point it took 10 minutes to even open an application.

Couldn't even uninstall / remove it.

Going back to the system restore point - Bitdefender is not showing up on my pc anymore.

I want my money back - and cancel it - I haven't got any response from support.

Where do I go next?

I can't log on to my account either, you put in the password and it disappears immediately without taking you anywhere then the timer-cursor action stops - and you have no change on the page.

So much for trusting the 'best of anti-virus software' reports.

What is the emails and numbers to call to get my money back and cancel this account?

So many problems in such little time.

If u BU registry with ERUNT & image ur drives with Image 4 Windows & add latter to BartPE boot CD => u can recover from anything in 1 hr no matter what u do or who does what to ur PC. U might have to duplicate work u did. Dual boot XP & in 5 mins u can be on a working but restricted OS(can get email, calender, surf net,...)

All can be Googled.

HTH-Larry

I've experienced exactly the same problems. Had Norton installed, removed that, installed BD and the whole system went down.

Windows came up but within 1 minute had ground to a complete halt. Everything just froze.

I had to go into safe mode. Disable BD from starting up. Go into normal Windows mode and remove. The removal itself took probably 30 minutes!!!

I'm reasonably IT literate, but, BD has caused so many problems straight out of the box that I've asked for my money back.

If it's not seamless and idiot proof in installation and running I'm not interested because most other products are. I'm sure BD is very good at what it does, however, if it has problems installing and running like this it's not worth the trouble.

I'm quite disappointed to be honest.

I had same problem with KAV 2009 trial(its not up to KAV version 6 by any means) and this was because there were some leftovers in services from BD 2008.I waited 20 minutes to uninstall KAV 2009 ,just because i presumed that BD 2008 uninstalled corectly wich from some reason dont.So use an uninstall tool for the previous antivirus and verify that no service or lefovers from your previous antivirus are in your computer.

I am sure that if you do a clean Windows instalation you will notice no problem at all with BD 2008 purely because the registry is clean.

Usually when you buy ,you buy because you are 100% it works and usually when you buy you try hard to make it work.

Anyway Norton is inferior to BD 2008.

adt, you are so in a rush to getting suspended from this forum, that I might even enjoy doing it!

STOP FLAMING ON THIS FORUM!!

Cris.

That was an enlightment!!

I posted a reply some other place about my Installation frustrations.

All I need is to cancel My online purchase and buy BD 1008 in a shop.

Great (unless BD send me a proper hard disk to install from).