Real Time Protection Shouldn't Be Off

Coolshrek
Coolshrek
in General talk

I found "Real time protection" turnd OFF but I can not possibly turn it back ON. What is what's going on? Did I read something that an update may have corrupted something?

Comments

  • Niels
    Niels ✭

    Hello Coolshrek,


    Please try the following: press the windows button together with r now type services.msc press enter.


    See if the following services are present:


    BitDefender Communicator


    BitDefender Desktop Update Service


    BitDefender Threat Scanner


    BitDefender Virus Shield


    Now double click on each service:


    1) startup type should be set on automatic. Service should be started (running)


    2)automatic. started (running)


    3)manual


    4)automatic. started (running)


    Press again the windows button together with r now type devmgmt.msc. Go to the view (display) menu select show hidden devices. Now you will see a new section appear called non plug and play compatible drivers.


    Look if the following entries are present:


    bdftdif


    BDSelfPr


    Profos


    Trufos


    Now double click on each entry see if the device is enabled. After that press on the driver tab:


    1)running (started) and startup type should be set on system


    2)running (starte), on request


    3)on request


    4)on request


    Kind regards,


    Niels

  • Coolshrek
    Coolshrek

    Hello Niels,


    thanks for your help.


    The items in services.msc were all present and in the following state:


    BitDefender Communicator - automatic/ started


    BitDefender Desktop Update Service - automatic/ started


    BitDefender Threat Scanner - manual but started


    BitDefender Virus Shield - automatic but not started


    The items in devmgmt.msc were all there and in required state.


    Bdftdif – running/ system


    BDSelfPr - running/ demand


    Profos - demand


    Trufos – demand


    I set Threat Scanner and Virus Shield how they should be, but after reboot they went back…. Unfortunately we’re still at square one. Any ideas?


    Regards,


    Coolshrek


    post-14783-1215724015_thumb.jpg

  • Coolshrek
    Coolshrek

    Hi Niels,


    I decided to take drastic measures. I have noticed from history that it stopped some two weeks ago after moving some Trojan. So I decided to completely uninstall BD with it’s uninstall tool from here: http://kb.bitdefender.com/KB333-en--How-to...itDefender.html and downloaded the latest version from here: http://www.bitdefender.com/site/Downloads/. Now all is well and it only took 15 minutes all up.


    But thanks again for your effort.


    Regards,


    Coolshrek

  • Niels
    Niels ✭

    Hello Coolshrek,


    You could have performed a repair installation also before a complete uninstall and reinstall. To do that click on start,programs,BitDefender 2008,repair or remove choose repair.


    Kind regards,


    Niels

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