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BD Installer downloads files, then erases them?
Installing BD on a large group of systems. On a few of them, I've run into an odd issue.
The installer runs, and stage 1 (downloading files) works fine.
Normally, the files get downloaded into %temp% and then are executed from there.
On some systems, I've watched the folder and the files are downloaded, then immediately deleted and nothing else occurs.
No errors in the event viewer, no installer files in temp, etc.
I'm no coder, but this seems...not intended.
Thoughts?
Comments
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Which product are you using?
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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I'm using the installer package from Gravity Zone for the AV, Advanced and EDR.
This should be the business version.
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Kindly contact Bitdefender Business Support by visiting https://www.bitdefender.com/support/contact-us.html?last_page=BusinessCategory.
Additionally, @Andrei_S Enterprise from Bitdefender Enterprise team can check on this for you.
Regards
Life happens, Coffee helps!
Show your Attitude, when you reach that Altitude!
Bitdefender Ultimate Security Plus (user)
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Thanks!
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Hello @Sonic1 ,
Based on the information provided, I think that you are trying to install using a Windows Downloader package which is a lightweight package that downloads the rest of the required files from a cloud repository. An issue that you might face here can be related to the fact that there is either an issue with the access on those machines or the connection is broken at some point.
To avoid these issues please download the full package (Network -> Installation Packages - Download) and chose one of the following packages:
If you still have issues when trying to install using the full kit, please collect a Support Tool Log and open a case with our Enterprise Support Team as mentioned by @Flexx .
Support Tool Log guide: https://www.bitdefender.com/business/support/en/71263-102885-use-the-support-tool-log.html#UUID-25e00028-ee47-4ab0-bb96-3c108a7f24e8
Kind Regards,
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