Downloaded and installed total security but central says my laptop is still at risk

Hi @Andrina,

I have noticed you purchased a Total Security subscription recently. Did you enter the activation code in Central? I don't have visibility for the code status. Are you trying to protect your device, or are you sending a link to install protection on other devices? How did the installation go, did you get any error message in the process? Is the software still installed on your devices?

If the subscription was activated and Bitdefender was previously installed on your devices, it is not necessary to reinstall the software. If the subscription is active, but when you open Bitdefender on the device it says it's unprotected, try to re-enter the email address associated with your Central account, to sync the product with the active subscription.

If you are using a Windows device, double-click the Desktop shortcut to open the Bitdefender security solution dashboard:

Click the account icon in the top right corner of the Bitdefender interface.

Click the Switch Account button to change the account linked to the computer:

Then Sign in again with the e-mail address and the password of your Central account.

After completing the above instructions, your device should be properly connected to your Bitdefender Central account, where the Total Security subscription is running.

Important: this will work only if the activation code has been entered in Central and Bitdefender is already installed on that device.

Let us know how it works.

Regards,

Alex

@Andrina bring up the Bitdefender app and look in the upper right hand corner, as shown in the screenshot. The option to switch account should be there, you just have to click your name/account and the option will be displayed.
If possible, kindly attach a screenshot of your Bitdefender product so we can see exactly how it looks like.

Thanks

Hi,

The screenshots you've attached are from Bitdefender Central and not the actual product installed on your device. Look for the Bitdefender icon on your desktop, bring up Bitdefender and click on Switch Account and enter the email address associated with Central.