BD free has expired???

sonics
sonics Mr.
edited June 13 in Antivirus Free
bdf.jpg

I got this today. Tried re-installing, nothing. How can I make the free version work again?

Comments

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
    edited June 13
    https://community.bitdefender.com/en/discussion/100123/bd-free-has-expired

    This is weird since Bitdefender Free should not expire and is activated for a lifetime. Let's do some troubleshooting here.

    1) Uninstall bitdefender product using bitdefender uninstall tool: https://www.bitdefender.com/files/KnowledgeBase/file/Bitdefender_2023_Uninstall_Tool.exe

    2) Open the Run command and execute the following commands one by one:

    temp - delete all the files in the folder

    %temp% - delete all the files in the folder

    prefetch - delete all the files in the folder

    3) Remove devices from your online Bitdefender Central: https://www.bitdefender.com/consumer/support/answer/2795/

    4) Download Bitdefender Antivirus Free online installer: https://download.bitdefender.com/windows/installer/en-us/bitdefender_avfree.exe

    When the product is installed successfully, enter your Bitdefender Central login details in the product and let us know here if your issue gets resolved.

    5) If the issue persists, then you will need to create a new Bitdefender Central account using a different email, and that should resolve your issue.

    Hope your issues get resolved.

    Regards

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Alexandru_BD
    Alexandru_BD admin

    Hello @sonics,

    Is it displayed as expired in Central as well? Do you have any other Bitdefender products in Central? How many devices are protected? Kindly let us know.
    This can be fixed by the Support teams, so I would also advise you to get in touch with the Bitdefender engineers to restart the license.

    Regards,

    Alex

    Premium Security & Bitdefender Endpoint Security Tools user

  • sonics
    sonics Mr.

    Hello,

    Yes, it was displayed as having a problem in Central. No other products installed. I have uninstalled it for now, since I was unprotected. Will try to install it again soon. Thank you for your support.

  • Paul645
    Paul645 MBA

    thanks for sharing…

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