installation problems

I had to re-install BD total security on two of my devices after hardware changes…..a PC and a Dell laptop

I completely un-installed and re-installed from both the PC and the Dell.

I then re-installed using the “install on this device” link in central doing the PC first and it appeared in my devices in central as “PC” with the correct vendor and MAC address, after waiting a few minutes for PC to finish its scan and install I started install on Dell and almost immediately “PC” in my devices (in central) was replaced by “Dell” but the vendor and MAC were still that of PC, and on the PC itself in Bitdefender in the my account area in the top right corner it had changed to Dell

I then un-installed it from Dell and after switch user / re-logging in on the PC it immediately changed back to PC in my devices.

To rule out any possibility of home network issues I then tethered the Dell laptop to my mobile phone, turned off wireless completely on my router and commenced download using only my mobile phone data and within a few moments noted that the PC displayed “Dell” as it did in my devices on central although the vendo name and MAC address were still that of PC

I aborted the install and have now temporarily un-installed it completely from Dell

I can see no reason as to how this can be happening, the Dell is a stand alone laptop and the PC is a stand alone PC

Hi, yes it does LOOK like that problem….except that the devices do have their own unique MAC addresses

I don’t use VPN and all the VMware virtual adaptors are, and always have been disabled

I have already forwarded screenshots showing the MAC addresses of both devices in the last chat

It was interesting to note that during installation, the VPN folder appears first and that is when the device name changes – i.e. during installation

This never used to happen and has previously not been an issue

1009479437

1009479437