Linking new bitdefender to old one

I received an email that my Bitdender package was close to expiring (still 24 days left) on Bitdefender Total Security. Rather than resub automatically, I purchased a new Bitdefender Total Security package (individual, which I believe I had before).

But, rather than letting me extend the new time on my current sub with the new sub time, it's showing up as separate subscriptions on my Central Account. Asking me to reinstall the new package - and essentially lose my 24 days that are still left.

How can I link them like I did during previous years?

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Comments

AEShadowHunter

Appears like this on my end (on central).

Gjoksi

Hello.

Did you follow the steps from my post here (just click on "View Post"):

https://community.bitdefender.com/en/discussion/91101/instructions-for-merging-subscriptions-when-renewing-early

I think that your best option is to contact Bitdefender Consumer Support by chat, telephone or e-mail:
https://www.bitdefender.com/consumer/support/help/
Chat is the fastest way to get in touch with Bitdefender Consumer Support.
Select: Purchase & Manage Subscription -> My Bitdefender Central Account, click on Contact Support in the black box and then click on Chat 24/7.
NOTE: Bitdefender telephone support is not toll-free!
Also, @Alexandru_BD (who works for Bitdefender) can take a look here and help you with the issue. You can PM him.
Regards.

AEShadowHunter

I followed those steps - but didn't get the option to extend at all.

If Alexandru can't help, I'll see about emailing Support. Thank you.

Alexandru_BD

Hello @AEShadowHunter and thanks for joining us here.

By the looks of it, both products are Total Security, however, you were not given the option to extend the validity of the current subscription because the new individual plan also includes the Password Manager component, thus the two products are not really identical. Sure, the number of slots is the same, but there are some differences (Parental Control for example is only available with the Family plans now).
The Bitdefender portfolio was revised and now includes individual and family plans, and there have been some changes for the home user security bundles and their components.

I would proceed in the following way: first, you can reallocate the protected devices from the ongoing Total Security subscription to the new one by following this procedure:

https://www.bitdefender.com/consumer/support/answer/34264/

Keep in mind that it won't be necessary to reinstall Bitdefender on your devices, because the already installed Bitdefender solution will update according to the active subscription in the Central account, to which the devices are assigned to.

After doing this, the previous subscription will run empty until its expiration date, in parallel with the new one.
To find out if you can add the remaining validity of the old subscription to the new one, you can ask this question to the Support teams (although I cannot guarantee they can perform this change) and see if this is something they can do.

I hope this helps.

Regards,

Alex

Gjoksi

Hello.

Very insightful comment from @Alexandru_BD.

BUT, he forgot to mention just one thing:

At the end, don't forget to stop the auto-renewal for the old Bitdefender Total Security subscription, by following these steps:
https://www.bitdefender.com/consumer/support/answer/29081/
Just follow the steps as described in Method 1, because some users in the past reported that the steps from Method 2 didn't stop the auto-renewal.
From my personal experience, Method 1 did and still does the job for stopping the auto-renewal.
Regards.

AEShadowHunter

Thank you both for the help.

I got the devices switched over to the new sub - and will contact support and keep my fingers crossed.

As for auto-renew, I already set it to 'off' before the new purchase, but - as you said - it didn't reflect. Used Method 1 and that fixed the issue.

Alexandru_BD

You are most welcome @AEShadowHunter, happy we could help somehow. 🙂