Blue screen when using Ethernet connection on laptop
I am encountering a Windows 11 Pro Blue Screen when my Ethernet cable is plugged into my laptop or the docking station. The blue screen occurs within 1-10 mins from log in. The computer runs fine when the cable is not connected and using WIFI to connect to the network. When researching this issue on the Internet, I learned that others had to remove their AV software to fix this problem. So, I removed Bitdefender and the problem stopped occurring; I was able to work continuously for long periods of time. When I reinstalled Bitdefender the problem occurred again.
Are there any suggestions on how to fix this issue?
Configuration:
HP Probook 450 G5
Windows 11 pro 24H2 with latest updates
Realtek drivers were reinstalled as my initial effort to fix this problem.
Bitdefender Total Security with latest updates.
Thank you.
Comments
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Thank you. I will try this out today.
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Again, thank you for your assistance, Petersl. I followed your advice and disabled the features within the BD application. I ended up turning all features off and the blue screen still occurred. Then, I moved to disabling the VPN and Product Agent services, which were the only two services that offered and stop option. The rest of the BD services were still running. The blue screen occurred again. Finally, I uninstalled BD and then the blue screen stopped occurring.
So, I am not sure where to go from here. I have the minidumps from the crashes and may be able to get some info from the Windows event logs if this helps. Suggestions please?
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