I use the update when requested, but it never updates….days
Hello. -- STEP 1 -- Repair Bitdefender, by following these steps: https://www.bitdefender.com/consumer/support/answer/13429/ -- STEP 2 -- If the instructions from Step 1 didn't help, uninstall the Bitdefender program using the Uninstall Tool: https://www.bitdefender.com/links/uninstall_consumer_paid.html It will completely remove the program. Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved, as reinstalling the program usually solves the issues. -- STEP 3 -- If the instructions from Step 2 didn't help, follow the instructions in this step. First, take screenshot(s) of the issue and create a log file on your Windows device using Bitdefender Support Tool, by following these steps: https://www.bitdefender.com/consumer/support/answer/1733/ Next, contact Bitdefender Consumer Support by e-mail: https://www.bitdefender.com/consumer/support/help/ with short description of the issue. After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number. Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step. Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue. Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution. NOTE: If the log file is larger than 25MB, you can upload the log file here: https://upload.bitdefender.net/ After the upload is done, you will get a notification with the file's URL and then you can share the file's URL with the Bitdefender Consumer Support. Regards.
Hello @sncooper62_86 and thanks for joining us here.
Please confirm if you have already tried the manual update procedure explained here:
https://www.bitdefender.com/consumer/support/answer/32196/
When contacting Support (or posting here), please provide more information that may help whoever is reading this, or the Support representatives, to get a clearer picture of what's happening. Otherwise, I think it's difficult for anyone to provide guidance solely based on the above message - requested update, no update, why? For example, there are some key questions that may help reveal the root cause, or at least point in the right direction. For how long did this issue occur, since installing/reinstalling Bitdefender, since installing a certain program, since restoring the PC to a previous date, since experiencing some system or Bitdefender crashes, etc? This would help narrow things down. Also, are there any update errors displayed in the Notifications panel? These could also give us a hint. Any third-party firewalls installed on that PC/laptop, or any recent changes in hardware or software on the device? What version of Bitdefender are you currently using? When was the last time Bitdefender updated successfully on that device? Are you connected to a VPN? This type of issue is typically linked to configuration corruption, Windows policies, or interference from other software (excluding an outage withe the actual update server).
Regards
