I use the update when requested, but it never updates….days
Hello @sncooper62_86 and thanks for joining us here.
Please confirm if you have already tried the manual update procedure explained here:
https://www.bitdefender.com/consumer/support/answer/32196/
When contacting Support (or posting here), please provide more information that may help whoever is reading this, or the Support representatives, to get a clearer picture of what's happening. Otherwise, I think it's difficult for anyone to provide guidance solely based on the above message - requested update, no update, why? For example, there are some key questions that may help reveal the root cause, or at least point in the right direction. For how long did this issue occur, since installing/reinstalling Bitdefender, since installing a certain program, since restoring the PC to a previous date, since experiencing some system or Bitdefender crashes, etc? This would help narrow things down. Also, are there any update errors displayed in the Notifications panel? These could also give us a hint. Any third-party firewalls installed on that PC/laptop, or any recent changes in hardware or software on the device? What version of Bitdefender are you currently using? When was the last time Bitdefender updated successfully on that device? Are you connected to a VPN? This type of issue is typically linked to configuration corruption, Windows policies, or interference from other software (excluding an outage withe the actual update server).
Regards
Check the following dates in About and report back:
