Why is my bitdefender over 40 gigabyte?
It is the third time I've reinstalling and after few days it gets over 40 gigabyte
first time it was over 60gb
"windows 11"
no idea what to do
I'm starting to regret buying bitdefender
Hello.
Uninstall the Bitdefender program using the Uninstall Tool:
https://www.bitdefender.com/links/uninstall_consumer_paid.html
It should completely remove the program.
Also, after the uninstallation is done, for removing the leftovers from Bitdefender, you could scan your PC for junk files and registry issues, and then clean/delete them, by using any optimization tool, like CCleaner, Glary Utilities etc.
Next, reinstall Bitdefender from your Bitdefender Central account and see if the issue has been solved.
If that didn't help, follow the steps below.
First, take screenshot(s) of the issue
and create a log file on your Windows device using Bitdefender Support Tool, by following these steps:
https://www.bitdefender.com/consumer/support/answer/1733/
Next, contact Bitdefender Consumer Support by e-mail:
https://www.bitdefender.com/consumer/support/help/
with short description of the issue.
After that, you will get an automated reply by the Bitdefender Customer Care Team, with your ticket number.
Now, in reply to that automated reply, you can send the screenshot(s) you already took and the log file you already created in the first step.
Since you are all done, just wait for the support engineers to investigate your issue and find a solution to fix the issue.
Remember that the screenshot(s) and the log file will help a lot to the support engineers for better and faster investigation on your issue and finding a solution.
Regards.
Hi,
40 GB is not normal. Reinstalls without the uninstall tool may cause buildup, but if let's say an update fails silently and Bitdefender keeps re-downloading signatures and engine files without cleaning the old ones, then data is piling up.
