[open]can't Reinstall Bitdefender Internet Security

duff138
duff138
in General talk

After the update and reboot a few days ago my computer was completely messed up. Finally got it up and running again, for the time being.


After a live assistance sessions I used the uninstall tool, then went to reinstall internet security 2009. Can't do it. Stuck no antivirus or firewall for days. What do I do besides cancel subscription? <img class=" />


bitdefenderscreenshot1.jpg

Comments

  • duff138
    duff138

    not sure if this helps. trying to figure out a solution myself right now


    Logfile of Trend Micro HijackThis v2.0.2


    Scan saved at 3:15:13 PM, on 12/10/2008


    Platform: Windows XP SP3 (WinNT 5.01.2600)


    MSIE: Internet Explorer v7.00 (7.00.6000.16762)


    Boot mode: Normal


    Running processes:


    C:\WINDOWS\System32\smss.exe


    C:\WINDOWS\system32\csrss.exe


    C:\WINDOWS\SYSTEM32\winlogon.exe


    C:\WINDOWS\system32\services.exe


    C:\WINDOWS\system32\lsass.exe


    C:\WINDOWS\system32\svchost.exe


    C:\WINDOWS\system32\svchost.exe


    C:\WINDOWS\System32\svchost.exe


    C:\WINDOWS\System32\svchost.exe


    C:\WINDOWS\System32\svchost.exe


    C:\WINDOWS\system32\devldr32.exe


    C:\WINDOWS\Explorer.EXE


    C:\WINDOWS\system32\spoolsv.exe


    C:\Program Files\Dell\Support\Alert\bin\DAMon.exe


    C:\Program Files\Google\Gmail Notifier\gnotify.exe


    C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe


    C:\Program Files\Spyware Doctor\pctsTray.exe


    C:\Program Files\iTunes\iTunesHelper.exe


    C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe


    C:\Program Files\PC Tools Disk Suite\aDSProcMngr.exe


    C:\PROGRA~1\Comodo\CBOClean\BOC427.exe


    C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe


    C:\Program Files\Comodo\COMODO Internet Security\cfp.exe


    C:\Program Files\Webroot\Washer\wwDisp.exe


    C:\Program Files\MSN Messenger\msnmsgr.exe


    C:\WINDOWS\system32\ctfmon.exe


    C:\WINDOWS\system32\RUNDLL32.EXE


    C:\Program Files\Harman Kardon\Remote Control\HarmonyClient.exe


    C:\Program Files\Windows Desktop Search\WindowsSearch.exe


    C:\WINDOWS\system32\rundll32.exe


    C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe


    C:\Program Files\Comodo\CBOClean\BOCORE.exe


    C:\Program Files\Comodo\COMODO Internet Security\cmdagent.exe


    C:\WINDOWS\System32\CTsvcCDA.EXE


    C:\Program Files\PC Tools Disk Suite\DSService.exe


    C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe


    C:\WINDOWS\system32\nvsvc32.exe


    C:\Program Files\Spyware Doctor\pctsAuxs.exe


    C:\Program Files\Spyware Doctor\pctsSvc.exe


    C:\Program Files\SlimServer\server\slim.exe


    C:\WINDOWS\System32\svchost.exe


    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe


    C:\WINDOWS\System32\MsPMSPSv.exe


    C:\Program Files\Webroot\Washer\WasherSvc.exe


    C:\WINDOWS\system32\SearchIndexer.exe


    C:\Program Files\iPod\bin\iPodService.exe


    C:\WINDOWS\System32\alg.exe


    C:\WINDOWS\System32\svchost.exe


    C:\Program Files\MSN Messenger\usnsvc.exe


    C:\WINDOWS\system32\SearchProtocolHost.exe


    C:\Program Files\Internet Explorer\iexplore.exe


    C:\WINDOWS\system32\SearchFilterHost.exe


    C:\WINDOWS\System32\wbem\wmiprvse.exe


    C:\WINDOWS\system32\SearchProtocolHost.exe


    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe


    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dellnet.com


    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://cgi.verizon.net/bookmarks/bmredir.a...mp;bm=ho_search


    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157


    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896


    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896


    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157


    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online


    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll


    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll


    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)


    O2 - BHO: OToolbarHelper Class - {EAD3A971-6A23-4246-8691-C9244E858967} - C:\Program Files\PayPal\PayPal Plug-In\PayPalHelper.dll


    O4 - HKLM\..\Run: [Dell|Alert] C:\Program Files\Dell\Support\Alert\bin\DAMon.exe


    O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot


    O4 - HKLM\..\Run: [{0228e555-4f9c-4e35-a3ec-b109a192b4c2}] C:\Program Files\Google\Gmail Notifier\gnotify.exe


    O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_07\bin\jusched.exe"


    O4 - HKLM\..\Run: [iSTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"


    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"


    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup


    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install


    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime


    O4 - HKLM\..\Run: [symantec PIF AlertEng] "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe" /a /m "C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\AlertEng.dll"


    O4 - HKLM\..\Run: [DiskSuite] C:\Program Files\PC Tools Disk Suite\aDSProcMngr.exe


    O4 - HKLM\..\Run: [bOC-427] C:\PROGRA~1\Comodo\CBOClean\BOC427.exe


    O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray


    O4 - HKLM\..\Run: [COMODO Internet Security] "C:\Program Files\Comodo\COMODO Internet Security\cfp.exe" -h


    O4 - HKCU\..\Run: [Window Washer] C:\Program Files\Webroot\Washer\wwDisp.exe


    O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background


    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe


    O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NVMCTRAY.DLL,NvTaskbarInit


    O4 - HKCU\..\Run: [updateMgr] C:\Program Files\Adobe\Acrobat 7.0\Reader\AdobeUpdateManager.exe AcRdB7_0_5 -reboot 1


    O4 - HKCU\..\RunOnce: [index Washer] C:\Program Files\Webroot\Washer\WashIdx.exe "Sean"


    O4 - Global Startup: Harman Kardon TC 30 Remote.lnk = ?


    O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe


    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present


    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200


    O8 - Extra context menu item: Download All by FlashGet - C:\PROGRA~1\FlashGet\jc_all.htm


    O8 - Extra context menu item: Download using FlashGet - C:\PROGRA~1\FlashGet\jc_link.htm


    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll


    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll


    O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe


    O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe


    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe


    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe


    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe


    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe


    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://pcpitstop.com/pcpitstop/PCPitStop.CAB


    O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?LinkID=39204


    O16 - DPF: {26CBF141-7D0F-46E1-AA06-718958B6E4D2} - http://download.ebay.com/turbo_lister/US/install.cab


    O16 - DPF: {3BA3B159-7533-4F96-A2CE-EE5894BBD3D5} (Scanner.SysScanner) - http://i.dell.com/images/global/js/scanner/SYSSCANNER.cab


    O16 - DPF: {427273CC-764E-11D3-823D-006097F90453} (Pixami Image Editor Control) - http://www.imagestation.com/common/classes...ab?ver=1,1,0,30


    O16 - DPF: {56762DEC-6B0D-4AB4-A8AD-989993B5D08B} (OnlineScanner Control) - http://www.eset.eu/buxus/docs/OnlineScanner.cab


    O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab


    O16 - DPF: {5E943D9C-F8DC-4258-8E3F-A61BB3405A33} (ZingBatchAXDwnl Class) - http://www.imagestation.com/common/classes...ion=4,3,2,20802


    O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - http://download.divx.com/player/DivXBrowserPlugin.cab


    O16 - DPF: {6B4788E2-BAE8-11D2-A1B4-00400512739B} (PWMediaSendControl Class) - http://216.249.24.140/code/PWActiveXImgCtl.CAB


    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1136694176437


    O16 - DPF: {6F750202-1362-4815-A476-88533DE61D0C} (Kodak Gallery Easy Upload Manager Class) - http://www.kodakgallery.com/downloads/BUM/..._2/axofupld.cab


    O16 - DPF: {77E32299-629F-43C6-AB77-6A1E6D7663F6} (Groove Control) - http://atv.disney.go.com/global/download/otoy/OTOYAX29b.cab


    O16 - DPF: {9A54032D-31F7-400D-B184-83B33BDE65FA} (MSN File Upload Control) - http://sc.communities.msn.com/controls/FileUC/MsnUpld.cab


    O16 - DPF: {9B03C5F1-F5AB-47EE-937D-A8EDA626F876} (Anonymizer Anti-Spyware Scanner) - http://download.zonelabs.com/bin/promotion...ctor/WebAAS.cab


    O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab


    O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab


    O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/SSC/SharedCon...n/bin/cabsa.cab


    O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn.com/controls/PhotoUC/MsnPUpld.cab


    O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex/EPSControl_v1-32.cab


    O18 - Filter hijack: text/html - {163e79cd-5dcd-4834-883b-3199612e4950} - (no file)


    O20 - AppInit_DLLs: C:\WINDOWS\system32\guard32.dll


    O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe


    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe


    O23 - Service: BOCore - COMODO - C:\Program Files\Comodo\CBOClean\BOCORE.exe


    O23 - Service: COMODO Internet Security Helper Service (cmdAgent) - Unknown owner - C:\Program Files\Comodo\COMODO Internet Security\cmdagent.exe


    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\System32\CTsvcCDA.EXE


    O23 - Service: PC Tools Disk Suite (DiskSuiteService) - PC Tools Software - C:\Program Files\PC Tools Disk Suite\DSService.exe


    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe


    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe


    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe


    O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE


    O23 - Service: LiveUpdate Notice Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PIFSvc.exe


    O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe


    O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe


    O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe


    O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe


    O23 - Service: SlimServer (slimsvc) - Unknown owner - C:\Program Files\SlimServer\server\slim.exe


    O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe


    O23 - Service: Window Washer Engine (wwEngineSvc) - Webroot Software, Inc. - C:\Program Files\Webroot\Washer\WasherSvc.exe


    --


    End of file - 12540 bytes

  • Rsenic
    Rsenic

    install and run the RegCleaner available here, then use it to clean all the BD remains and check if you are able to install the new version.

  • duff138
    duff138
    install and run the RegCleaner available here, then use it to clean all the BD remains and check if you are able to install the new version.


    I used that and CCleaner. Still not able to reinstall.


    Keep getting this in the message bow of the unistall tool.


    unistalling Bitdefender 2009


    delete remaining registry values. failed

  • Rsenic
    Rsenic

    have you tried going to the Windows registry and searching for any bitdefender keys? you should search for any key which has Bitdefender, bd, internet security, or any words related to bd and their processes.

  • duff138
    duff138

    When I run the uninstall tool I noticed that is says:


    delete main registry keys. FAILED


    Everything else it says not found, since it has been successfully deleted. Anyone know what these main registry keys are called. May help finding them easier if I know their names

  • duff138
    duff138

    Just about time to move on to another antivirus. Should be interesting to see how difficult it is to get a refund. ###### because it seems to be working decent on my other 2 computers.

  • jeffmes
    jeffmes
    Just about time to move on to another antivirus. Should be interesting to see how difficult it is to get a refund. ###### because it seems to be working decent on my other 2 computers.


    Hi Duff138


    Just a concern. Did you check for any spyware software. As per you desktop screen there are some spyware software which for some reason is blocking the BD installation. Moreover it says BD is already installed on yr system . If i was you , i would fisrt back up my data . Format the system and install all over again. Know its a bit of a trouble but its best to keep your machine in good shape atimes.

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