Bit Defender 2008 Install Issues On 32 Bit Vista Home Premium

sieg6529
sieg6529
in Bitdefender 2008 products

I just tried to do a fresh install of BitDefender 2008 Total Security on my new Toshiba Satellite laptop with Vista Home Premium 32 bit edition. The software will install, but it cannot find the update server. The internet connection is working and windows firewall is disabled.


I've already tried the manual update dowload (weekly.exe for 32-bit Total Security 2008), and it actually makes things worse <img class=" /> . Any and all help would be greatly appreciated.


Thanks in advance!

Comments

  • rootkit
    rootkit ✭✭✭
    edited March 2009

    How to post a Hijackthis log.


    Download HijackThis from here: 10ce4b23a61ee36614f1cc27277b5548.gif


    Install the program, but don't run it.


    Go to My Computer -> Tools-> Folder options-> View


    Check: "Show hidden files and folders" and uncheck:"Hide protected operating file systems". (like in the picture)


    3d807df4fb240ac22fa973c557211aec.png


    After this, close all the programs that are running(the browser, the IM client, the audio player, etc), but do not close the antivirus or the firewall program !


    Run HijackThis.exe from Program Files or just use the shortcut from your Desktop.


    Click on Do a system scan and save a logfile.


    Copy the log from Notepad and post it here


    Don't fix anything, some entries are good and cand damage your operating system functionality.


    In some cases is necessary to rename the hijackthis.exe file in test.exe or something.exe and after, run it.


    crysty2k5 ;)

  • sieg6529
    sieg6529

    Logfile of Trend Micro HijackThis v2.0.2


    Scan saved at 12:41:30 PM, on 3/25/2009


    Platform: Windows Vista SP1 (WinNT 6.00.1905)


    MSIE: Internet Explorer v7.00 (7.00.6001.18000)


    Boot mode: Normal


    Running processes:


    C:\Windows\system32\taskeng.exe


    C:\Windows\system32\Dwm.exe


    C:\Windows\Explorer.EXE


    C:\Windows\System32\hkcmd.exe


    C:\Windows\System32\igfxpers.exe


    C:\Windows\RtHDVCpl.exe


    C:\Program Files\Toshiba\Power Saver\TPwrMain.exe


    C:\Program Files\Toshiba\SmoothView\SmoothView.exe


    C:\Program Files\Toshiba\FlashCards\TCrdMain.exe


    C:\Program Files\Toshiba\Bluetooth Toshiba Stack\ItSecMng.exe


    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe


    C:\Program Files\Toshiba\ConfigFree\NDSTray.exe


    C:\Program Files\Toshiba\TOSHIBA Service Station\TSS.exe


    C:\Windows\system32\igfxsrvc.exe


    C:\Program Files\CyberLink\PowerCinema for TOSHIBA\PCMAgent.exe


    C:\Program Files\CyberLink\PowerCinema for TOSHIBA\Kernel\CLML\CLMLSvc.exe


    C:\Program Files\iTunes\iTunesHelper.exe


    C:\Program Files\BitDefender\BitDefender 2008\bdagent.exe


    C:\Program Files\Toshiba\TOSCDSPD\TOSCDSPD.exe


    C:\Users\Alex\AppData\Local\Google\Update\GoogleUpdate.exe


    C:\Program Files\Webroot\Washer\wwDisp.exe


    C:\Windows\system32\wbem\unsecapp.exe


    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe


    C:\Windows\System32\mobsync.exe


    C:\Program Files\Synaptics\SynTP\SynTPHelper.exe


    C:\Program Files\Toshiba\ConfigFree\CFSwMgr.exe


    C:\Program Files\BitDefender\BitDefender 2008\seccenter.exe


    C:\Windows\system32\SearchFilterHost.exe


    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe


    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart


    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896


    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.toshibadirect.com/dpdstart


    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896


    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896


    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157


    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =


    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =


    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local


    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =


    O1 - Hosts: ::1 localhost


    O2 - BHO: btorbit.com - {000123B4-9B42-4900-B3F7-F4B073EFC214} - C:\Program Files\Orbitdownloader\orbitcth.dll


    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll


    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll


    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll


    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll


    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll


    O2 - BHO: Google Dictionary Compression sdch - {C84D72FE-E17D-4195-BB24-76C02E2E7C4E} - C:\Program Files\Google\Google Toolbar\Component\fastsearch_219B3E1547538286.dll


    O3 - Toolbar: Grab Pro - {C55BBCD6-41AD-48AD-9953-3609C48EACC7} - C:\Program Files\Orbitdownloader\GrabPro.dll


    O3 - Toolbar: &Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar.dll


    O3 - Toolbar: BitDefender Toolbar - {381FFDE8-2394-4f90-B10D-FC6124A40F8C} - C:\Program Files\BitDefender\BitDefender 2008\IEToolbar.dll


    O4 - HKLM\..\Run: [igfxTray] C:\Windows\system32\igfxtray.exe


    O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe


    O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe


    O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe


    O4 - HKLM\..\Run: [Camera Assistant Software] "C:\Program Files\Camera Assistant Software for Toshiba\traybar.exe" /start


    O4 - HKLM\..\Run: [TPwrMain] %ProgramFiles%\TOSHIBA\Power Saver\TPwrMain.EXE


    O4 - HKLM\..\Run: [HSON] %ProgramFiles%\TOSHIBA\TBS\HSON.exe


    O4 - HKLM\..\Run: [smoothView] %ProgramFiles%\Toshiba\SmoothView\SmoothView.exe


    O4 - HKLM\..\Run: [00TCrdMain] %ProgramFiles%\TOSHIBA\FlashCards\TCrdMain.exe


    O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide


    O4 - HKLM\..\Run: [iTSecMng] %ProgramFiles%\TOSHIBA\Bluetooth Toshiba Stack\ItSecMng.exe /START


    O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe


    O4 - HKLM\..\Run: [NDSTray.exe] NDSTray.exe


    O4 - HKLM\..\Run: [cfFncEnabler.exe] cfFncEnabler.exe


    O4 - HKLM\..\Run: [ToshibaServiceStation] "C:\Program Files\TOSHIBA\TOSHIBA Service Station\TSS.exe" /hide


    O4 - HKLM\..\Run: [PCMAgent] "C:\Program Files\CyberLink\PowerCinema for TOSHIBA\PCMAgent.exe"


    O4 - HKLM\..\Run: [CLMLServer] "C:\Program Files\CyberLink\PowerCinema for TOSHIBA\Kernel\CLML\CLMLSvc.exe"


    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime


    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"


    O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe


    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"


    O4 - HKLM\..\Run: [bDAgent] "C:\Program Files\BitDefender\BitDefender 2008\bdagent.exe"


    O4 - HKCU\..\Run: [TOSCDSPD] C:\Program Files\TOSHIBA\TOSCDSPD\TOSCDSPD.exe


    O4 - HKCU\..\Run: [Google Update] "C:\Users\Alex\AppData\Local\Google\Update\GoogleUpdate.exe" /c


    O4 - HKCU\..\Run: [Window Washer] C:\Program Files\Webroot\Washer\wwDisp.exe


    O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe


    O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')


    O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')


    O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')


    O8 - Extra context menu item: &Download by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/201


    O8 - Extra context menu item: &Grab video by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/204


    O8 - Extra context menu item: Do&wnload selected by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/203


    O8 - Extra context menu item: Down&load all by Orbit - res://C:\Program Files\Orbitdownloader\orbitmxt.dll/202


    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000


    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll


    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_06\bin\ssv.dll


    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL


    O13 - Gopher Prefix:


    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab


    O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\Windows\system32\agrsmsvc.exe


    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe


    O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe


    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe


    O23 - Service: ConfigFree Service - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe


    O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel® Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe


    O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\TOSHIBA Games\TOSHIBA Game Console\GameConsoleService.exe


    O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe


    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1150\Intel 32\IDriverT.exe


    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe


    O23 - Service: BitDefender Desktop Update Service (LIVESRV) - BitDefender S.R.L. - C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe


    O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE


    O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel® Corporation - C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe


    O23 - Service: SmartFaceVWatchSrv - Toshiba - C:\Program Files\Toshiba\SmartFaceV\SmartFaceVWatchSrv.exe


    O23 - Service: TMachInfo - TOSHIBA Corporation - C:\Program Files\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe


    O23 - Service: TOSHIBA Navi Support Service (TNaviSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\TOSHIBA DVD PLAYER\TNaviSrv.exe


    O23 - Service: TOSHIBA Optical Disc Drive Service (TODDSrv) - TOSHIBA Corporation - C:\Windows\system32\TODDSrv.exe


    O23 - Service: TOSHIBA Power Saver (TosCoSrv) - TOSHIBA Corporation - C:\Program Files\Toshiba\Power Saver\TosCoSrv.exe


    O23 - Service: TOSHIBA Bluetooth Service - TOSHIBA CORPORATION - C:\Program Files\Toshiba\Bluetooth Toshiba Stack\TosBtSrv.exe


    O23 - Service: TOSHIBA SMART Log Service - TOSHIBA Corporation - C:\Program Files\TOSHIBA\SMARTLogService\TosIPCSrv.exe


    O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Program Files\Common Files\Ulead Systems\DVD\ULCDRSvr.exe


    O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S.R.L. - C:\Program Files\BitDefender\BitDefender 2008\vsserv.exe


    O23 - Service: Window Washer Engine (wwEngineSvc) - Webroot Software, Inc. - C:\Program Files\Webroot\Washer\WasherSvc.exe


    O23 - Service: BitDefender Communicator (XCOMM) - Softwin - C:\Program Files\Common Files\BitDefender\BitDefender Communicator\xcommsvr.exe


    --


    End of file - 10669 bytes

  • rootkit
    rootkit ✭✭✭

    The log is clean.

  • kosay85
    kosay85

    did you install BD on this PC befor ????


    if you did you must uninstall it and clean PC from BD files and dll


    also go to start --> run--> msconfig


    if automatic update is disable this is the problem because when it disable you cann't update (manual and from internet )


    just fix the problem

  • sieg6529
    sieg6529
    did you install BD on this PC befor ????


    if you did you must uninstall it and clean PC from BD files and dll


    also go to start --> run--> msconfig


    if automatic update is disable this is the problem because when it disable you cann't update (manual and from internet )


    just fix the problem


    You know, after all this, I think I will just switch security software. Bitdefender isn't good enough to justify the hassel. Thanks to all for trying, though.

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