Bitdefender Deleting Necessary Dlls

Same problem here!

And re-installing won't help because BD immediately removes the dll files again.

Me too, same thing. As of this morning BitDefender thinks that my Firefox file nssutil3.dll is a Tojan.Generic.1607990.

I located a fresh copy of this file online and put it back into the directory that it was deleted from. I'm running in "Game Mode" so that it doesn't get deleted again. I guess I'll create an exception for that path.

Is it possible to make exceptions just for one file?

Thanks Cris!

I was only having trouble with Firefox so perhaps C Broadhurst can tell you detection name of tlmi.dll

Is it possible to make exceptions just for one file?

Yes, it's possible.

Thank you for your reports. I forwarded them to analysis and they will be checked out. I will keep you posted about the result.

Cris.

The latest update of BitDefender has deleted dll files needed for OpenOffice and Firefox from my PCs !!!!

Files are :-

nssutil3.dll

tlmi.dll

Bitdefender deleted nssutil3.dll from my system also. Claimed it was Trojan.Generic.1607990. This killed firefox. The Bitdefender folks have a full blown disaster on their hands.

Thank you Cris

The defect was repaired in the program of Firefox

My FireFox is now working fine after last update about 10 mins ago.

Just needed to reinstal FF and all is well.

I still can't install FF.

During installation BD comes up with the Trojan.Generic.1607990 again

Last update was 10 minutes ago.

Update for the Firefox problem just entered update. Please make a manual update and all should be OK. If it still detects it, wait a few more minutes and try again. On my machine the file in not detected anymore, so everyone should get the update in the next half hour max.

Cris.

10:46 PST

BD did the same thing here nailing my FireFox: I quarantined nssutil3.dll which was reported as Trojan.Generic.1607990 (as with others who have reported above.)

Incidentally, chat disconnected me before I had time to type more than a few words, i.e. they said they would contact me by email -- I wanted to chat, and I have received no emails.

I have tried to contact tech support, on hold interminably no answer.

I have tried to contact sales, said their lines were busy (yeah right), leave a name and phone number, we'll see if I get a call back.

I'm with the other forum member who mentioned that they think this company is in trouble.

T

I'm having the same problem and after reading this thread I've manually updated BitDefender and tried to reinstall FF twice, but BD is still coming up with Trojan.Generic.1607990.

I turned on the game mode while I reinstalled FF (after manual updating BD). Seemed to work okay for me. I'm back in FF. thank God.

I turned on the game mode while I reinstalled FF (after manual updating BD). Seemed to work okay for me. I'm back in FF. thank God.

Thanks, Leah, I'll try that.

ETA: I turned on the game mode and reinstalled FF, but I got this error.

"This application has failed to start because nssutil3.dll was not found.

Re-installing the application may fix the problem."

I use VLC Player to watch movies etc and have just updated mine to version 0.9.9.0. Bitdefender has deleted out of the VLC plugins folder:

libmux_mp4_plugin.dll

libmemcpy_plugin.dll

This was on a full system scan, not a real-time alert. I'd set a scan going after the Firefox issue and before I knew BD was killing other required DLLs. I can't imagine these were infected files so I'm thinking it could be part of this ongoing issue.

Cheers

Thanks, Leah, I'll try that.

ETA: I turned on the game mode and reinstalled FF, but I got this error.

"This application has failed to start because nssutil3.dll was not found.

Re-installing the application may fix the problem."

For those still having problems getting Firefox to work (nssutil3.dll error), after reinstalling, go to this site and download the missing file. Just copy it over to the Program Files\Mozilla Firefox\ directory and you should be good to go.

I use Vista 64 bit Business. Bitdefender A/V 2009

I got the same trojan alert from Bitdefender about a trojan.generic

then when I launch firefox 3:

"This application has failed to start because nssutil3.dll was not found.

Re-installing the application may fix the problem."

I manually updated Bitdefender, I installed the weekly update file, I uninstalled Firefox, re-installed, re- updated......and I am still unable to use firefox, it's been 2 hours since the last Bitdefender update.

When is Bitdefender 64bit versions gonna be updated?

Updated BD at least 5 times within the last hour and reinstalled Firefox but the problem still exist. I seems to me that the dll file is removed from the temporary install directory and it never makes to the Firefox folder.

And the worst part is that I have to use Internet Explorer now...

I have Vista Ultimate 64 bit.

I have installed the update and will hope for the best. However, before that, I had added an exception to Bitdefender to ignore the Firefox folder. Now, I can't remove the exception. The options are greyed out.

And, when I posted my original post about this problem at 9:42 this morning, I had been searching Bitdefenders forums about this, and I had no results.

Thank you, nthdgreee! That was easy and worked perfectly! Should I keep BD in game mode or can I switch it back?

I switched back to regular mode expecting it delete the file again, but it didn't. I guess it doesn't hurt to try it. Make a backup copy of that file somewhere so you can put it back easily if needed.

Well I'm not even sure Gamesafe has a proper 64bit version, running it on 64bit vista however.

This is the 3rd time in the space of a month or so BD updates have *broken* something....

I want to add a small note to my last post:

For all users still having detection problems with Firefox: Please post the exact BitDefender version (AV/IS/TS/GameSafe, build number) and architecture (32/64bit). I'm trying to find out if any updates got delayed, but I need exact info to ask for.

Thank you.

Cris.

Just started up my computer today and had BD give me the same warning everyone else here got about FireFox. I've done what Cris said to do, I've updated BD but with no luck. First time I updated and tried to reinstall FF but BD catches that same dll file before its even done extracting. Next I turned off real-time protection and reinstalled with no problem. Then I tried to start up FF with real-time protection back on and BD stopped it again. I've tried all the suggestions people have given but no cigar.

I have Vista Home Premium 64x and BitDefender Total Security 2009 Build 12.0.12.

Please Help!

I still have an apparent file "nssutil3.dll" and it wants to overwrite it, but how can I already have it? Firefox won't even freaking load on my computer anymore....

this is terrible.

Will it hurt to overwrite this file?

BitDefender might have not deleted the file on your system, but might have only blocked access to it (depending on your realtime settings). In this case, the file still exists but can't be accessed, so Firefox can't start.

Please be sure to update BitDefender, make a system reboot, after the computer loads up first disable BitDefender realtime protection, then overwrite the file (if you want, make a backup of the existing file first, and put it in a password-protected archive, so BD won't detect it), then enable BD realtime protection. Test if the detection is still present and post the result.

Cris.