Windows Mail Rules Disappearing Act

zircon99
zircon99
in Bitdefender 2009 products

Is there any fix yet for Windows Mail Rules? Every time I close Windows Mail and start it again, all my mail rules disappear ..... 25 in total.


This issue has been posted many times and no one from Bitdefender has replied to any posts yet with a fix. Disabling the Antispam function is NOT a Fix, only a band aid for the problem.


This has been reported well over a year ago. http://forum.bitdefender.com/index.php?sho...amp;#entry24394


What's up Bitdefender???? Why no response????


Any one reading this post want to lay odds I too won't get a reply.


zircon99

Comments

  • Emile
    Emile

    Hello,


    Same problem, now I use the "junk e-mail" option available in Windows Mail. And it works!

  • zircon99
    zircon99

    Junk-Mail option only puts e-mail into the Inbox folder or Junk-Mail folder. Message rules allow you to direct to any folder.


    Doesn't do a thing for my 25 filters. I have 20+ clients, each mail address has it's own folder.


    Sorry but I still feel Bitdefender does not have the qualified staff or resources to fix the code. This problem has been outstanding for way too long.


    zircon99 :blink:

  • Unknown
    Unknown

    This issue was fixed internally with the built 12.0.12, if it occurs again we will need to investigate it. Please tell me what built do you have for BitDefender on the system and also what version do you have for "bdoe.dll" in C:\Program Files\BitDefender\BitDefender 2009.

  • zircon99
    zircon99
    This issue was fixed internally with the built 12.0.12, if it occurs again we will need to investigate it. Please tell me what built do you have for BitDefender on the system and also what version do you have for "bdoe.dll" in C:\Program Files\BitDefender\BitDefender 2009.


    Hello Diana


    Thank you for your quick response.


    This is the Version of Bitdefender that is running on my Vista 32 bit platform.


    BitDefender Total Security 2008 - Build 11.0.17 with 307 days left on on the license


    Looking forward to your reply


    Zircon99

  • Unknown
    Unknown

    Hello zircon99,


    We have reported that this issue was fixed internally with built 12.0.12 of BitDefender 2009, but no changes have been made for version 2008. At the moment you can use your current license key for BitDefender 2008 to upgrade free of charge to version 2009. Details on how to perform the upgrade are available here:


    - for BitDefender Antivirus v2008 users:


    http://www.bitdefender.com/site/KnowledgeBase/consumer/450/


    - for BitDefender Internet Security v2008 users:


    http://www.bitdefender.com/site/KnowledgeBase/consumer/451/


    - for BitDefender Total Security v2008 users:


    http://www.bitdefender.com/site/KnowledgeBase/consumer/452/

  • mmoussa
    mmoussa

    Hi Diana,


    The problem is still there even with built 12.0.12 running on my Vista 32 System with bdoe.dll version: 12.0.12.18


    I noticed that when I closed Windows Mail after this update and started it again, my rules were still there. But the next start, it all disappeared.


    Regards,

  • Unknown
    Unknown
    edited May 2009

    Hello mmoussa,


    Thank you for providing us with that information. If the issue is reoccurring on the latest built we will need to investigate it further. In order to do this we have created a support ticket for your case and sent you an e-mail -> your support ticket ID is 200905061007681.

  • pwithc
    pwithc

    Vista 32 bit same build 12.0.12.1 bsoe.dll v 12.0.12.18 same problems with message rules. Please update this thread when you have fix.

  • Unknown
    Unknown

    Hello pwithc,


    Before we can post a fix for this issue we will need to investigate the way it reproduces on built 12.0.12. If you wish to participate in the troubleshooting process please reply to the Ticket ID I have created for you in the support database - 200905081003536.


    Thank you!

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