Bitdefender Keeps Going Offline

Hello fujis5700 and frozen2,

We already have a topic opened for the "Services not responding" error message here:

http://forum.bitdefender.com/index.php?showtopic=12902

I would like to know if this issue only happens after updating BitDefender and if the error message disappears after a computer restart.

Thank you!

It is sad to see all the negative comments on your program but does not appear that anyone wants to help. It happens to me every day that bitdefender runs on my computer. It updates itself, runs at the appointed time and when it finishes, I am off line again. I must restart my computer to get the program to respond. I see vsserv.exe in task manager but I do not know how to tell how many threads are running. When I had 2008 I did not have this issue. Please advise on how to fix this issue? Is there a patch or what do we do to fix it. I have already sent the files to you that you asked for and no one has taken the time to respond to my case file. Now I have a second case file with you for the same issue:

200905031005607 and 200905131000341.

What answer did you finally get? I am not giving Bitdefender access to my computer so they can snoop around. Still having the same issue. It runs and kicks itself off line. Customer service is extremely poor. Only time I get an answer or any help is thru the forum responses. Pretty bad when you are a paying customer and they don't have the time of day for you. If I don't get help before long, off bitdfender comes and I will search for someone how actually has technical support and understands what customer service means. Try keeping your customers happy is very important to me but not these guys. Outsourced to India, so it is just a paycheck to them regardless of the quality of their customer service. Are you listening Bitdefender or don't you care?