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Bitdefender Keeps Going Offline

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frozen2
frozen2
in Bitdefender 2009 products

I have been trying for over 2 weeks to get an answer from Bitdefender on why the program keeps going offline. It runs the scan, no problems found and then it goes offline. It says Bitdefender services are not responding. Should I unistall and reinstall or look for a new virus protection program? Service is lacking.

Comments

  • fujis5700
    fujis5700
    Options

    I've encountered the same too,must have been something wrong with the registry?My bit defender just deactivated by it's own for some reason after it's being automatically updated.Kindly shade some light into this matter please?Being extremely tired over uninstalling and installing.

  • Unknown
    Unknown
    Options

    Hello fujis5700 and frozen2,


    We already have a topic opened for the "Services not responding" error message here:


    http://forum.bitdefender.com/index.php?showtopic=12902


    I would like to know if this issue only happens after updating BitDefender and if the error message disappears after a computer restart.


    Thank you!

  • frozen2
    frozen2
    Options
    Hello fujis5700 and frozen2,


    We already have a topic opened for the "Services not responding" error message here:


    http://forum.bitdefender.com/index.php?showtopic=12902


    I would like to know if this issue only happens after updating BitDefender and if the error message disappears after a computer restart.


    Thank you!


    It is sad to see all the negative comments on your program but does not appear that anyone wants to help. It happens to me every day that bitdefender runs on my computer. It updates itself, runs at the appointed time and when it finishes, I am off line again. I must restart my computer to get the program to respond. I see vsserv.exe in task manager but I do not know how to tell how many threads are running. When I had 2008 I did not have this issue. Please advise on how to fix this issue? Is there a patch or what do we do to fix it. I have already sent the files to you that you asked for and no one has taken the time to respond to my case file. Now I have a second case file with you for the same issue:


    200905031005607 and 200905131000341.

  • Unknown
    Unknown
    Options

    Hello frozen2,


    We have sent you a new e-mail on ticket ID 200905131000341 - please be so kind as to reply to it when you have the time.

  • frozen2
    frozen2
    Options

    What answer did you finally get? I am not giving Bitdefender access to my computer so they can snoop around. Still having the same issue. It runs and kicks itself off line. Customer service is extremely poor. Only time I get an answer or any help is thru the forum responses. Pretty bad when you are a paying customer and they don't have the time of day for you. If I don't get help before long, off bitdfender comes and I will search for someone how actually has technical support and understands what customer service means. Try keeping your customers happy is very important to me but not these guys. Outsourced to India, so it is just a paycheck to them regardless of the quality of their customer service. Are you listening Bitdefender or don't you care?

  • Unknown
    Unknown
    Options

    This is a duplicate topic and it will be closed down. You can find the original one here:


    http://forum.bitdefender.com/index.php?showtopic=12902


    == Topic Closed ==

This discussion has been closed.

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