A Problem In Updating Bd Antiviruse2009 From Another Computer

Hello arash,

The reason why computer A is not receiving updates from computer B is that computer B is not able to download updates for itself. In order to find the cause of the update error in computer B please check the following:

1. Open a command prompt window and type the following commands, then post here the results:

ping upgrade.bitdefender.com

nslookup upgrade.bitdefender.com

2. If you have an additional firewall installed on the system please disable it and try to see if like this the update in BitDefende goes through.

Thank you!

Hello arash,

In this case please post here 2 screenshots:

- one of the Update module in computer B (BitDefender - Advanced View - Update);

- and also one of the Network module on computer B(BitDefender - Advanced View - Network).

Thanks!

Hello arash,

First thank you for the screenshots. In order to have the local update server working you need to add the computers to the local network in BitDefender - in the Network module on computer B click on "Add computer" and make sure to add computer A to the network. Then right click on computer A and select "Set this computer as the network update server".

Now try to update on computer B.

Hello arash,

In the Network tab on the computer where you took the screenshot right click on the computer highlighted in green and select the option "Set this computer as update server of this network" - you will be prompted for the password, please enter it.

Restart computer B and try to update using the Update Now option in BitDefender. If the update does not go through please attach a screenshot of the Update module: both the error message that you receive when trying to update and one of Update - Settings.

Hello arash,

In this case we will need to investigate the exact situation that is occurring on the computers running BitDefender with a few diagnostic tools - please look for my e-mail in a couple of moments under Ticket ID 200905181006951 and send us the reports generated on the computer where you made the screenshots.

Thanks!