Antivirus 2009 Update Problem

dal2009
dal2009
in Bitdefender 2009 products

Week ago I installed Bitdefender Antivirus 2009 on my laptop and in last two days my Bitdefender Antivirus has not been able to perform an upgrade.


antivirusupdate.th.jpg


I tried both solution


1) Start-run.services.msc, etc...


2) Installing "update_unavailable_patch"


Nothing helped. I don't have any firewall and I even tried to disable windows integrated firewall.


I even did Bitdefender free online scan and it showed that my laptop is virus free.


Then I scanned for malware and spyware with two additional programs and it showed that computer is clean.


I downloaded update file manually but this is only temporary solution.


Internet connection is "clean", no proxy.


If I try to reinstall Bitdefender, will I lose my right to register since I already registered this product?


Or any other solution, please?

Comments

  • hnyaji
    hnyaji

    Hi


    what server you have to update?


    It should be as http://upgrade.bitdefender.com/

  • dal2009
    dal2009
    Hi


    what server you have to update?


    It should be as http://upgrade.bitdefender.com/


    Yes it is:


    antivirusupdateproblem.th.jpg


    I can give you screenshoot of all setting - they are same as they were always.


    Now, the question ins what should I do? :unsure:


    Will I loose license if I reinstall it again or there is some simple solution?

  • Unknown
    Unknown

    Hello dal2009,


    In order to see what is causing this issue we need to analyze a few update logs generated on your PC.


    I have sent you a few troubleshooting steps by e-mail on Ticket ID 200905211006938 - please reply to the e-mail with the reports whenever you have the time.


    Thank you!

  • ludotbo
    ludotbo
    Hello dal2009,


    In order to see what is causing this issue we need to analyze a few update logs generated on your PC.


    I have sent you a few troubleshooting steps by e-mail on Ticket ID 200905211006938 - please reply to the e-mail with the reports whenever you have the time.


    Thank you!


    Hello, i've a similar problem. I've 15 same computers but with two, the update doesn't works : i've got and 404 error.


    It's seem it's the "pc_pornography.dat" file which block the update.


    I've try the Update-unavailable-patch, it's the same. The update work (with 100 % of progress and about 5400 ko) but at the end, i have the 404 error. The file "pc_pornography.dat" seem to be odwnload several times and it's the last file listed on the update.


    Thanks in advance for your help

  • Unknown
    Unknown

    Hello ludotbo,


    On the 2 computers that are facing this issue try to run a Repair for BitDefender using Start - All Programs - BitDefender 2009 - Repair.


    Please let me know what results you have.


    Thank you!

  • ludotbo
    ludotbo
    Hello ludotbo,


    On the 2 computers that are facing this issue try to run a Repair for BitDefender using Start - All Programs - BitDefender 2009 - Repair.


    Please let me know what results you have.


    Thank you!


    I've forgotten this function. It's works. Thanks.

  • Unknown
    Unknown

    Hello ludotbo,


    I'm glad to hear that it worked for you.


    Thanks for the feedback! :)

  • hennie
    hennie

    i've got the same problem with my IS 2009 the update starts with no problems and downloads files up to a cretin point where it just stops and throws away all the files it has downloaded. the first step i took was to se if the services.msc is started, and it was. then i downloaded the update_unavailable_patch but with this patch installed my BD won't even open, i get a message telling me (The BitDefender security service (vsserv.exe) is unavailable at the moment)..


    plz help

  • Unknown
    Unknown

    Hello ShaDow_58,


    The patch that you ran on the system was for a different issue, one where the update module is unavailable and grayed out where no options can be selected:


    http://www.bitdefender.com/site/KnowledgeBase/consumer/#515


    At the moment my recommendation would be to run a Repair for BitDefender by using Start - All Programs - BitDefender 2009 - Repair .


    Then try to update again after the restart.


    Let me know how it goes.

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