Real-time File Protection Is Disabled

I have the same probem. Real time protection is off. Fix button doesn't fix anything

- PC running XP Pro SP2

- using BD Internet Security 2009 (prior I had BD 10)

- the problem began a few days ago. At the begining I had no problems.

- no other security software

I have this same issue (on XP SP3 with BD IS 2009)

In advanced mode bit defended says "real time protection is unavailable"

In baby mode it shows such protection is selected but not on and that "fix it" red button does nothing.

I've tried to contact BD support but to no avail.

From searching for others with this issue it seems nobody is getting any help from BD.

Any suggestions? I've uninstalled and reinstalled BD.

Ignore it? Running any BD scan finds nothing wrong with the computer.

Switch to a different company?

The lack of any customer service response is discouraging.

BD is also showing "Real-time file protection is disabled" on my XP. Cannot reach BD support. Does anyone have an answer?

Is the problem solved? Because i'm having the same problem over here with mine.

1) I'm running on Vista SP1

2) I installed it last year and the problem only started jz now.

3) I had mcAfee before this

I was a BD subscriber for 2 years plus. I had this problem starting May 22 (Ticket ID:200905221003627). I ran and sent in two sets of diagnostic files, the last on May 29, and have still received no reply whatsoever. I concluded that BitDefender didn't want my business. Spyware Doctor with Antivirus restored my system's health.

I wonder if they even have a support department.

I'm also facing the same problem. I use Bitdefender antivirus 2009 and its real-time file protection is also disabled. Can you mail me the fix too?

Hello saadman1 ,

We have sent you an email with the procedure that you need to follow . Reply to my email if you have any other questions .

Hi Alex

Can you send me the fix as well?

Regards

Corneile

Hello CBritz ,

We have sent you the email . Follow the steps carefully and reply in case you need further assistance .

Hi Diana,

I am having the same issue with Vista (SP2) based Laptop. Please e-mail me the fix?

Ta.

PS: In fact why not make the fix available to all since we all seem to have the same issue?

****I THINK THIS IS DEFINATELY A BD ISSUE****

Hello ChrisZ ,

We have sent you an email with the procedure that you need to follow . Usually this issue occurs because a BitDefender file becomes corrupt . The solution is to replace this file in Safe Mode . Unfortunately we are not able to post a workaround because we will need to upload this file which have an .xml extension . As you may know , the only files that can be uploaded on the BitDefender Forum are text and image files and that is why we prefer sending email to the customers that are encountering this issue .

If you have any other questions please reply to my email.

Hello Balloonknott ,

We have developed a patch that will solve this issue after you run it. Here is the link:http://www.bitdefender.com/KB568 to the BitDefender article were you will find this tool .

Thank you .

I have the same problem. My real-time file protection is not checked and when I do, I get a critical warning asking me to fix it. I try but nothing. so I take off the check and it goes back to a clean ''green-protected'' screen as if everything is ok however my windows pop tell me my pc is not antivirus protected. I tried adding the patch and rebooting my pc but I still have the same problem. What should I do?

Thank you for your infos.

the "fix" button does nothing to correct the error message "Real-time file protection is disabled" I have Bit Defender Internet Security 2009, Family Edition, I have the better part of a year to go. I have Windows XP. Is there a fix for this by now?

I have been using Bitdefender antivirus (not the total security versions) for more than 2 years now and as a tech, I've seen this many times on systems that were infected and cleaned. Generally this has happened because the system was infected and Bitdefender real-time protection and updating feature was disabled by the trojan/worm/virus(s).

Bitdefender still appeared to be running ie: the program loaded at startup, can be accessed, however, without real-time protection and updating, the program is not protecting you.

If you are sure your system is clean, I'd recommend simply this as it's worked for me countless times.

Uninstall bitdefender through the add/remove programs in control panel.

Reboot when asked.

Go to Program Files and delete the Bitdefender folder there.

Re-install Bitdefender by the cd or download - it will check for newer versions and will generally find one, so be prepared for a download.

During the installation, choose only to schedule a time to scan, and Update bitdefender, but decline (uncheck) run a quick system scan. (There were issues with this on the 2008 versions)

Bitdefender will update and ask to reboot.

Upon rebooting, update bitdefender once again and reboot if necessary.

Once you see there are no updates available, run a deep system scan to remove any remaining (left over) registry entries from the previous infection(s).

You should see your real-time is now working properly and it is obviously updating.

I would also recommend that in the real-time protection options (antivirus/custom level) that you check "Scan http traffic". This scans files and webpages as they are loaded and offers better protection from malicious websites as it's quarantined as you are receiving it. You will see a slight loss of internet speed as a result, but if you are prone to viruses, it's highly recommended as it is not enabled by default when you install.

As well, for Bitdefender 2008 and Windows XP users, it will create numerous temp files in your local settings/temp folder which can add up but can be safely deleted regularly.