I Am So Disppointed At Bitdefender !

summer.nguyen
summer.nguyen
in Bitdefender 2009 products

I've used BITDEFENDER TOTAL SECURITY for a long times.. And I enjoyed it..


But, nowadays, BITDEFENDER has many errors ( Update service unavailable, Firewall unavailable,... and make my system suspended )...


I am so disappointed at BITDEFENDER since then..


Then, I contacted BITDEFENDER assistant for help.. They gave me 1 link with 2 tools and told me to send them the result of the tools... I sent it.. It's has been more than 1 weeks.. but no reply.. I am also disappointed at BITDEFENDER assistant ...


I hope you will work better soon... then I will use your service... Thank you..

Comments

  • Unknown
    Unknown
    edited June 2009

    Hello Paul Summer,


    We have sent you an e-mail on Ticket ID 200906011003257 with some troubleshooting steps - unfortunately we did not receive any reply from your part on this ticket ID and this is why the communication stopped. If you have any other tickets opened with our support department please be so kind as to provide them to us in order to make sure that we can assist you concerning this situation.


    Thank you!

  • summer.nguyen
    summer.nguyen
    Hello Paul Summer,


    We have sent you an e-mail on Ticket ID 200906011003257 with some troubleshooting steps - unfortunately we did not receive any reply from your part on this ticket ID and this is why the communication stopped. If you have any other tickets opened with our support department please be so kind as to provide them to us in order to make sure that we can assist you concerning this situation.


    Thank you!


    Hello Diana Bele..


    I've contact your support department and received the ticket number: [Ticket ID:200905311004171]..


    I sent them what they need.. ( some files that 2 tool makes).. No reply..


    By the way,


    We have sent you an e-mail on Ticket ID 200906011003257


    Which email did you send to ? My emails are: roddyhopkins@gmail.com ( contacted to support department) or hatranghtt@gmail.com( registed at this forum)..

  • summer.nguyen
    summer.nguyen

    These file are :


    BDFileInfo.log


    BDRegNode.reg


    sysdump.tar


    is it correct ??

  • Unknown
    Unknown
    edited June 2009

    Hello paul Summer,


    What happened was that the technician on Ticket ID 200905311004171 sent you some archives in a .zip format and Gmail - your e-mail provider - automatically blocks these attachments from reaching your Inbox and does not give you a notification concerning this.


    We just sent you a new message on this ticket, please reply to it when you have the time.


    Thanks!

  • summer.nguyen
    summer.nguyen
    Hello paul Summer,


    What happened was that the technician on Ticket ID 200905311004171 sent you some archives in a .zip format and Gmail - your e-mail provider - automatically blocks these attachments from reaching your Inbox and does not give you a notification concerning this.


    We just sent you a new message on this ticket, please reply to it when you have the time.


    Thanks!


    I reply and attach 2 files you need..


    I can not capture the screenshot because My system is suspended at this time.. Can not do anything... Just poweroff the system..


    I hope you will respond soon..

This discussion has been closed.

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