Bitdefender Update Fails - File: Pc_pornography.dat

Hello,

For the last two weeks BitDefender on one of my two PCs has been unable to complete updates when it specifically attempts to download PC_PORNOGRAPHY.DAT. The other PC is completely up-to-date and I have no idea why there should be difference between the two as both have the same update servers specified in their settings.

I tried a repair but this had no beneficial effect and have also completely removed and reinstalled yet still receive the same problem. I have (temporarily) switch this machine to be protected by Kaspersky Anti-Virus as I got a trial key for a month and am unwilling to leave my PC unprotected.

Please advise of how to proceed.

Kind regards,

Giles Klech

Hello Giles Klech ,

I have created you a support ticket ID and sent you an email with some instructions that you need to follow. Reply to my email please in case the BitDefender update fails again .

Alexandru,

I actually cannot believe that you think this is a reasonable response to my question!! I made it very clear in the post that I ONLY installed Kaspersky temporariliy after encountering the problems with BitDefender that a repair and uninstall / reinstall couldn't resolve. I know how to uninstall Kaspersky as I'm highly PC-literate but am not going to do so until I know that the problems updating BitDefender can be resolved and a strategy for doing so forwarded to me. I am unwilling to browse the Internet without an up-to-date AV utility installed.

Kind regards,

Giles Klech

Dear Giles Klech,

We have a workaround for this update issue . You will have to install BitDefender then reply to my email when this process is finished so that we can provide you further instructions .

Hello Alex,

BitDefender is now installed. Please advise of next course of action.

Kind regards,

Giles Klech

Hello Giles Klech ,

We have sent you the procedure. Reply to my email if the same issue occurs.

I currently am having the same issue on my machine and no matter what I cannot seem to find a solution on the internet or on these forums.

Please help this is really annoying.

Hello,

I had a problem like this, solved in this way:

In my router's firewall setting filter, "Keyword blocking of HTTP traffic", the word "po*n" was active. Removing this word now let bitdefender to normally update.

I hope this can help

Hello d_ignat,

Please follow the steps bellow and let us know what happened:

1. Download the "pc_pornography.dat" file from the next link : http://www.sendspace.com/file/x2h6v7

2. Reboot the PC in Safe Mode.

- restart the computer;

- repeatedly press the "F8" key several times before Microsoft Windows begins

to load (you need to press "F8" until you will be displayed a text menu);

- select "SAFE MODE" in the text menu and press "Enter".

- wait while Windows loads in Safe Mode; this process ends with a confirmation message; click "Yes" to acknowledge.

3. Go to the next location C:\Program Files\BitDefender\BitDefender 2009\as2core and access the folder antispam_sig_XXXXX (look after the folder with higher number because in this one the latest updates are stored).

4. Here copy the file that you have downloaded then restart your computer in Normal Mode .

5. Test the Update module and let us know if it worked.

Thank you .

Hello d_ignat,

Please start your computer in Safe Mode then go to the next location from your system:C:\Program Files\Common Files\BitDefender\BitDefender Update Service .Here you should see 2 files: "versions.dat.XXXX..." and "versions.id.XXXX... ". Please delete these 2 files then replace one more time the "pc_pornography.dat" as instructed in my last post.

Reboot your computer in Normal Mode and let us know if the same issue occurs.

Thank you .