Scan Failed To Execute

You may have to wait a long time. I have several tickets and submitted files but they don't reply and don't send a fix. All I read in this thread is "we've created a ticket for you" as a pacifier. I ran the mentioned patches and that helped some, but BD 20090 is still not executing scheduled scans.

Have you tried http://www.bitdefender.com/site/KnowledgeBase/getSupport/

I've tried both patches, re-installing, applied a patch from the admins here from rapidshare & STILL NOTHING!!! I'm getting Quite ###### off. If this keeps happening I'm going to have to get my money back & give these guys the worst review EVER, like in history ever! " />

I've tried both patches, re-installing, applied a patch from the admins here from rapidshare & STILL NOTHING!!! I'm getting Quite ###### off. If this keeps happening I'm going to have to get my money back & give these guys the worst review EVER, like in history ever! " />

Hello Lamron333 ,

We have responded to your email . Please reply if you have any other questions .

Thank you .

Hi, I'm actually having the same problem. It worked fine yesterday but it won't work now.

Hello Bitdefender

If you google "Scan failed to Execute" your site is the first 6 hits.

The number of people affected is more then then 1000 if not way more.

And yet you haven't found a working fix this this problem. Why is that ? You have released a bugged version whiteout finding this massive error ?

I'm an old Bitdefender 10 customer and had this installed on 6 PC's, 2 of my own, 2 at my parents and 2 at a friends.

After installing Bitdefender 2009 Internet Security only 1 / 5 Pc's worked the first time.

Now thats a very very bad ratio !

So i tried everything you had posted on this forum, nothing worked. Seams to me your guessing , not knowing where to look for the problem.

I fixed it on 3 more Pc's....how ? I formated them and reinstalled Windows on them. First thing before installing Windows SP3, was installing BitDefender 2009 , and guess what ? It worked.

But formating your PC to run Bitdefender ?

You have some research to do, and its now been what ? 5 months and you still haven't found a fix ? Can we get our cash refunded for a none working product, sold as one of the best total security solution's out there, that cant scan for anything .

Give me back Bitdefender 10 that worked!

Greetings from the 1000 or more customers that bought a none working product :-(

Hello Lamron333 ,

We have responded to your email . Please reply if you have any other questions .

Thank you .

Still not working, what now, I just get my money back or what?

Just posting that log files in windows vista (home premium) can be found at:

c:\program data\bitdefender\desktop\profiles\logs\

These are .xml files that can be opened with "notepad"

Hello arthur wicks and hbdale309 ,

We had to send you an email for further investigation . Please respond when you have time .

emanshiu ,

We are sorry for the late reply to your email . We have contacted you with a complete set of instructions that will help you send us some reports generated on your system .

We are waiting your reply .

Thank you .

Hello arthur wicks and hbdale309 ,

We had to send you an email for further investigation . Please respond when you have time .

emanshiu ,

We are sorry for the late reply to your email . We have contacted you with a complete set of instructions that will help you send us some reports generated on your system .

We are waiting your reply .

Thank you .

Ok, thanks for the response. I went ahead and sent the info requested in your email. I sent it in a total of 3 emails back to back to back.

Hope that info can help.

Hello arthur wicks and hbdale309 ,

We had to send you an email for further investigation . Please respond when you have time .

emanshiu ,

We are sorry for the late reply to your email . We have contacted you with a complete set of instructions that will help you send us some reports generated on your system .

We are waiting your reply .

Thank you .

Thanks for your help. I've got her working now.

As Alex said to do, I uninstalled Bitdefender, Malwarebytes, Spybot , SUPERAntiSpyware, and disabled Windows Defender . After I reinstalled BitDefender everything is running smoothly.

Thanks for all guys. I've got it working now. Uninstalled Bitdefender, Malwarebytes, Spybot , SUPERAntiSpyware, and disabled Windows Defender.

And then reinstall BitDefender.

Thanks~~

I seem to be having the same problem as everyone else. BitDefender will not execute the scheduled scan. I see the Fix It issue pop up but I cannot execute it from there either. Also, I cannot execute it from the Windows Start Menu either. Is there a patch I should look into acquiring? Thanks.

bit defender total security 2009

On the dashboard there is a critical warning there is one issue "fix this issue"

There is 1 pending issue "fix this issue"

Security warning Critical warning

The last system scan you started was stopped before it was finished When I click on Fix it does nothing.

I downloaded the online bitdefender scanner, and it failed to load all definitions.

It asked me if I wanted to scan anyway and I clicked yes. Then got a notice SCAN FAILED!

Could not check the computer for viruses.

I've had the same issues (I'm on 64 bit vista, NO other anti virus software, etc.), followed all the instructions posted, reinstalled, etc., etc., etc., problem comes back after a while, did all the patches, etc., etc., etc., Repeated these recommendations over and over again. I guarantee I WILL NEVER purchase bit defender again!

bitdefender came with my wal mart pc care deal and ive had it for about a month and a half now every time i try to scan it sais scan failed to execute can someone help me with my problem?

@happydog

I have sent you an e-mail with the patch - please reply to it with the results whenever you have the time.

Can you also send me the patch im sick of reinstalling bitdefender 2009 to fix the problem.

Thanks

Please could you send me an email detailing how to solve the "Scan failed to execute" when I manually try to launch scan and the "you have not scanned your computer for malware in X days" but fix button does not work.

i have a 32 bit Vista os.

sincerely,

Tomas

Alex in fairness to existing users of BD, and potential future users, you have a responsibility to tell us what progress is being made to resolve the ongoing scan problems that many of us are having to live with. At the moment, your Company is offering nothing more than a work around. I confess having decided to try BD after many years with another interbet security provider, I am losing faith in your Company's ability to resolve these incompatability issues. I would be very pleased if you could prove to me that I am wrong.

Thank you.

Can I get that patch too? I can't scan manual nor scheduled.

Hello hohyeah and kissler ,

The patches can be found at the next page : http://kb.bitdefender.com/KB547 .

For start open BitDefender and go to Advanced View . Click on Antivirus then click on the Virus Scan tab . Here , if do not see anything listed under System Tasks(Deep System Scan , Full System Scan , ....) we recommend you to download and run the following patch : http://www.bitdefender.com/files/Knowledge...ystem_32bit.exe .

If you see the tasks system listed but when you try to perform a scan you receive the message that "Scan Failed to Execute" please download and run the following patch : http://www.bitdefender.com/files/Knowledge...av32bit_X86.exe .

Before running these patches make sure to disable User Account Control option from Vista .

Thank you .

I'm having the same problem with the scheduled scan not working and it won't allow me to manually run any kind of scan either. I noticed the problem last Saturday when the scheduled scan did not start and I was not able to run one manually. I've been trying to fix this ever since but without any success. I've tried doing the patch provided 3 separate times but without any change whatsoever.

I'm using 32 bit Windows XP with all SPs and updates.

A virus scanner that doesn't scan is just...useless.

Without any help (or even acknowledgment of my posting of a problem with your program) and after trying your patches (I even tried the one for when you don't see any options out of desperation) without any luck, I had no choice but to uninstall and reinstall BitDefender. That did fix the scans not working problem, at least for now, BUT now I am back to the problem I was having when I first installed your program, namely that it constantly deselects whatever I'm working on (like typing in this Window, my screen saver when it's up, etc.) Now, I can't use the aquarium screen saver I purchased because it minimizes, leaving my screen unprotected when I'm away from my computer since the screen saver is technically running it won't run again, but it's minimized so it's not really performing its intended function. It's also inconvenient and annoying to have it deselecting other things I'm working on. And since this problem has now returned, I can only assume that the problem with the scans not working will return as well, especially given other people saying that it returned for them.

I am terribly unhappy with BitDefender at this point! This program is supposed to make my computer more secure, not require constant babysitting and cause disruptions. Does anyone even care about the ongoing problems users are having?

Without any help (or even acknowledgment of my posting of a problem with your program) and after trying your patches (I even tried the one for when you don't see any options out of desperation) without any luck, I had no choice but to uninstall and reinstall BitDefender. That did fix the scans not working problem, at least for now, BUT now I am back to the problem I was having when I first installed your program, namely that it constantly deselects whatever I'm working on (like typing in this Window, my screen saver when it's up, etc.) Now, I can't use the aquarium screen saver I purchased because it minimizes, leaving my screen unprotected when I'm away from my computer since the screen saver is technically running it won't run again, but it's minimized so it's not really performing its intended function. It's also inconvenient and annoying to have it deselecting other things I'm working on. And since this problem has now returned, I can only assume that the problem with the scans not working will return as well, especially given other people saying that it returned for them.

I am terribly unhappy with BitDefender at this point! This program is supposed to make my computer more secure, not require constant babysitting and cause disruptions. Does anyone even care about the ongoing problems users are having?

EXACTLY.

Is it possible for us to get a refund somehow??! I know I can buy a cheaper, more effective, & less time-consuming program easily. So dissatisfied with the sheer mind-numbing agony that is assosiated by the performance of this program. Grrr...!!!

Diana Bele's instructions from March 26, 2009, Post #36 worked for me.

I'm running XP SP3, English, 32 bit; product was BDTS 2009 (upgraded from 2008).

In particular, none of the patches in this post nor on Support Download Documents worked.

What did work was the uninstall tool and then the reinstall tool, Step 5 below.

I entered my 2008 BDTS license key. I was able to run manual scans just fine.

In a few days I'll try the scheduled scans.

Good luck with your problem. Your mileage may vary...

The patch that we tested at the beginning of this thread will only work in some cases when a certain file called "tasks_system.xml" was corrupted and this is the reason why the scan wasn't running. Unfortunately this scenario does not apply in all the cases when the error message "Scan failed to execute" is generated.

I have conceived a checklist that you can use in order to go through some basic troubleshooting steps if you have the error message "Scan failed to execute" when trying to launch a scan from the dashboard:

1. Go to BitDefender -> Advanced View -> Antivirus -> Virus Scan. Check in order to see if you have "Deep system scan", "Full system scan" and so on listed there. If not, please proceed to step 4 in this list. If you have them listed there, click on one of scans and select "Scan Now";

2. If you receive the "Scan failed to execute" error message please open the Task Manager and look for the process called "uiscan.exe". If you don't have it there please go to the next step;

3. Go to Start - Programs - BitDefender 2009 - BitDefender Manual Scan. Please try to see if you can launch the scan like this. If the scan doesn't launch this way proceed to step 5. If the scan launches using this method please Stop the scan and go to the next step.

4. Boot the PC in Safe Mode and run the patch available here then restart in normal Windows mode. Now try the steps listed at step 1 and see if you can run the scan. If not, please proceed to the next step.

5. Uninstall BitDefender using this removal tool then restart the system. Now download the latest kit available for your product using one the following links:

Antivirus 32bits 64bits

Internet Security 32bits 64bits

Total Security 32bits 64bits

After reinstalling and restarting check in order to see if you can run a scan. If the scan still returns that error message then further troubleshooting will be needed in order to determine if there is a conflict on the system that is causing this situation.

http://www.sendspace.com/file/392je1

Thanks!

lou g

Hello lou g ,

Please go to the next location :

C:\Documents and Settings\All Users\Application Data\BitDefender\Desktop\Profiles and look after the file called "tasks_system.xml" . Go to the next location :http://www.sendspace.com/ and upload this file then post here the download link . We need to analyze it to see why the Deep System Scan cannot be scheduled .

Thank you .