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Hi,


I am running xp64 sp2, but when i install bitdefender total security and i want to activate my account, the system says: can't connect to the server, please try again later.


In windows vista X 64 it's working fine???


Please help.


I do have internet connection in xp and firewall is turned off.


I am out of ideas.


Myaccount.bitdefender.com is working well.


Tried to contact support, but there is no response from there................

Comments

  • horrible customer service


    your phone line disconnects me everytime i call, your live chat goes to email, even after the guy in live chat said "restart your comp and come back and we will talk"


    i came back he was gone.. he had no care in the world for my needs..


    after spending 120$ i expect some sort of service but obviously you guys do not agree.


    here is a screen shot of my problem im sick of trying to explain it to you people


    bitdefendarproblem.th.jpg

  • Hi


    plz provide more information about your OS and the installed additional security


    software.


    A HjT-Log would be helpful.


    Regards


    Raziel

  • Hi


    are you able to create an additional account for your XP engine ?


    Raziel

  • Hi


    are you able to create an additional account for your XP engine ?


    Raziel


    Also then, it says: can't connect to server.


    But when i go to myaccount i can login with the new account :wacko:

  • Hello koppelrath and zedzero ,


    An email was sent to you , with the appropriate tool for solving this issue . Also , there is another topic opened in regard to this error message:http://forum.bitdefender.com/index.php?sho...12958&st=20 . Please reply here if you have any other questions .


    Thank you .

This discussion has been closed.