Bitdefender Encountered Problems While Processing The Files Below

Thomaslje
Thomaslje
in Bitdefender 2009 products

hi I get this messege everytime I starts my computer

Bitdefender Encountered Problems While Processing The Files Below

C:\windows\TEMO\bdc6631.temp

do you want to send these files to Bitdefender labs for analysis ?

and then i click yes and the it sent's the fils and the windows says "Bitdefender security service has stopped working and the bitdefender get gray in the corner so what to do

sorry for bad english

Comments

  • Alex Stanciu
    Alex Stanciu ✭✭

    Hello Thomaslje ,


    We have received the the reports that you have sent us through the email . Please go to the next location : C:\Windows\TEMP and look after the file bdc6631.tmp . Upload it on : http://www.sendspace.com/ and post here the download link .


    Thank you .

  • Kuolema
    Kuolema

    Right, I get home from work at 4:30 AM, and before I go to bed I usually check my email. As I'm doing that today, I get this exact error.


    It is now 7:17 am, and I have found where the problem is: BitDefender.


    I restored my system to a couple days ago, and lone behold: BitDefender worked perfectly.


    I then made the stupid mistake of trying to update BitDefender. After it installed the updates, literally thirty seconds later, guess what pops up?


    You guessed it, the same error message!


    Now I'm real frustrated, this is nonsense. I really hope they come up with a fix soon, 'cause this program is literally driving me up the wall with the amount of times I've had to troubleshoot it.

  • Aarrestad
    Aarrestad

    I just got the same problem, but not with the same file as threadstarter.


    The files that BitDefender encountered problems with are:


    bdc1.tmp


    bdc20.tmp


    bdc3F.tmp


    bdc5E.tmp


    all located in the windows/temp directory


    Then the BitDefender icon turns gray.

  • Thomaslje
    Thomaslje
    edited July 2009

    hello #2 the pop up pop up's with a different file every time so i dount know whats the problem is


    and ok I will try to upload the file but the file is not therer so I think it's generate a new file everytime


    but I will upload another fil located at C:\Windows\TEMP that is called bdcEBE4.tmp


    http://www.sendspace.com/file/p18g66


    yea and I dount like the fail beacuse it's disable bitdefender so I have no security

  • Aarrestad
    Aarrestad

    BitDefender works fine after the latest update and system reboot.

  • Thomaslje
    Thomaslje

    ok #6 but how to update when its not working

  • Thomaslje
    Thomaslje

    manual update helped me so try this


    http://www.bitdefender.com/site/view/Deskt...ts-Updates.html

  • milad
    milad

    Hey guys


    i know this is an old topic but I've got same problem and I see no specific solution in this topic except getting new update.


    in fact i have no problem with updating but even after getting the latest update, I still can't perform a complete scam on my com coz every time it gets to those files, scan stops.


    what should I do?

  • Cristi Raducu
    Cristi Raducu
    Hey guys


    i know this is an old topic but I've got same problem and I see no specific solution in this topic except getting new update.


    in fact i have no problem with updating but even after getting the latest update, I still can't perform a complete scam on my com coz every time it gets to those files, scan stops.


    what should I do?


    An alternative way to fix this would be to reinstall Bitdefender as support has been discontinued.


    http://www.bitdefender.com/support/consumer.html#matrix_home


    You can use our uninstall tool from www.bitdefender.com/uninstall to completely remove it and install back from the links below:


    http://saf.li/d82Kq Antivirus


    http://saf.li/075Ip Internet Security


    http://saf.li/375IO Total Security

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