Windows 7 Blue Screen On Install

ddreamer
ddreamer
in Bitdefender 2010 products

Hello Bitdefender team,


I just installed windows 7 and on restart the system goes in blue screen almost immediately then keeps restarting.


i cannot access the system.


i checked this forum, and saw a conflict with Realtek driver, which is what i have.


but the solutions were sent privately.


is there anyway of solving this issue.


thank you

Comments

  • cberneanu
    cberneanu

    Hi,


    Go into safe mode, delete the file c:\windows\system32\drivers\bdfndisf6.sys, reboot, do an update, reboot again.


    Everything should work fine afterwards.

  • ddreamer
    ddreamer
    edited September 2009

    hello there.


    thanks for helping out.


    after deleting the file i restarted the pc and updated


    now the firewall does not work.


    the firewall is always disabled and i cannot enable it


    i keep updating but it says "No Update Available"


    anyway of solving this


    thank you

  • cberneanu
    cberneanu

    Did you restart after the update?


    If yes then it seems that there is a problem with the update and that file is not re-downloaded if it is missing.


    To fix this you have two options:


    1. Give me a PM with your email address and I will send you the updated file.


    2. Talk to support, they have a patch which should solve this.


    Good luck!

  • ddreamer
    ddreamer
    Did you restart after the update?


    If yes then it seems that there is a problem with the update and that file is not re-downloaded if it is missing.


    To fix this you have two options:


    1. Give me a PM with your email address and I will send you the updated file.


    2. Talk to support, they have a patch which should solve this.


    Good luck!


    Hello Berneanu,


    i updated and restarted but still nothing.


    I will send you a PM with my E-mail.


    thank you for your time and efforts.

  • ddreamer
    ddreamer

    hello again,


    I got your e-mail.


    and everything is working 100%


    thank you for your help and time

  • Marmotte
    Marmotte

    Hello ddreamer


    Can you tell me if with W 7 you have this form although everything is active in BitDefender :


    http://forum.bitdefender.com/index.php?act...ost&id=5533 The subject


    Thanks !

  • ddreamer
    ddreamer
    Hello ddreamer


    Can you tell me if with W 7 you have this form although everything is active in BitDefender :


    http://forum.bitdefender.com/index.php?act...ost&id=5533 The subject


    Thanks !


    hello Marmotte


    sorry but i cant read french

  • Marmotte
    Marmotte

    Hello ddreamer,


    Control Panel >Firewall Windows. Do you have an indication that it is protected by BitDefender?


    With Norton I have this: nothing with Bitdefender

  • Marmotte
    Marmotte
    edited October 2009

    Screen with Norton : nothing whith Bitdefender http://forum.bitdefender.com/index.php?act...ost&id=5533


    w7_parefeu_indications_norton.jpg

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