Can't Seem To Get Rid Of These 4 Programs. Help? :(
Hi, I am new to this forum I don't know if this is the right place to put my post..anyways I have Bitdefender Gameguard
and they're 4 programs that I can't seem to disinfect or get rid of, is having this on my computer a high risk? any help would be awesome.
Thanks in advance!
BitDefender Log File !!!!!
Product : BitDefender GameSafe
Version : BitDefender UIScanner v.11
Log date : 00:22:18 19/10/2009
Log path : C:\ProgramData\Bitdefender\Desktop\Profiles\Logs\deep_scan\1255936938_1_02.xml
Scan Paths:Path0000: C:\
Scan Options:Scan for viruses : Yes
Scan for adware : Yes
Scan for spyware : Yes
Scan for applications : Yes
Scan for dialers : Yes
Scan for rootkits : Yes
Target selection options:Scan registry keys : Yes
Scan cookies : Yes
Scan boot sectors : Yes
Scan memory processes : Yes
Scan archives : Yes
Scan runtime packers : Yes
Scan emails : Yes
Scan all files : Yes
Heuristic Scan : Yes
Scanned extensions :
Excluded extensions :
Target ProcessingDefault action for infected objects : Disinfect
Default action for suspicious objects : None
Default action for hidden objects : None
Scan engines summaryNumber of virus signatures : 4387122
Archive plugins : 44
Email plugins : 6
Scan plugins : 13
Archive plugins : 44
System plugins : 5
Unpack plugins : 8
Overall scan summaryScanned items : 36323
Infected items : 4
Suspicious items : 0
Resolved items : 0
Individual viruses found : 2
Scanned directories : 20749
Scanned boot sectors : 2
Scanned archives : 701
Input-output errors : 59
Scan time : 00:00:23:20
Files per second : 25
Scanned processes summaryScanned : 37
Infected : 0
Scanned registry keys summaryScanned : 1094
Infected : 0
Scanned cookies summaryScanned : 85
Infected : 0
Remaining issues:Object Name Threat Name Final Status
C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\O30CDD76\upgrade[1].cab=]upgrade.exe=](NSIS o)=]lzma_solid_nsis0003 Application.Generic.241324 Infected (no action was possible, file was in an archive)
C:\Windows\Temp\SEE2E57.tmp\upgrade.exe=](NSIS o)=]lzma_solid_nsis0003 Application.Generic.241324 Infected (no action was possible, file was in an archive)
C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\O30CDD76\upgrade[1].cab=]upgrade.exe=](NSIS o)=]lzma_solid_nsis0001 Gen:Adware.Heur.Ku4@2m5IzWni Infected (no action was possible, file was in an archive)
C:\Windows\Temp\SEE2E57.tmp\upgrade.exe=](NSIS o)=]lzma_solid_nsis0001 Gen:Adware.Heur.Ku4@2m5IzWni Infected (no action was possible, file was in an archive)
Resolved issues:Object Name Threat Name Final Status
Objects that were not scanned:Object Name Reason Final Status
Comments
-
Hello jintoxic,
Please try the steps bellow and let us know what happened:
1. Disable the BitDefender real-time protection and/or any other active security solution(s) that you are using;
2. Set your computer to display hidden objects;
3. Browse and delete the following file(s):
C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ and delete the file "O30CDD76"
C:\Windows\Temp\ and delete the file "SEE2E57.tmp"
4. Empty the Recycle Bin;
5. Enable the real-time protection.
In order to check whether the virus removal procedure has succeeded, we recommend another complete scan of your computer with BitDefender.
~ Below you will find complete instructions in terms of how to perform the above actions. Only use the how to instructions for the tasks that you need to complete and ignore the rest. ~
[how to DISABLE THE REAL-TIME PROTECTION on BitDefender Game Safe]
In order to disable the real-time protection please open BitDefender, select "Settings", go to "Antivirus" > "Shield" and click on "Real-time protection is enabled", select the time interval that suites your troubleshooting needs and click "OK" (the message will change to "Real-time protection is disabled"). The real-time protection should be enabled after performing the troubleshooting procedure.
[how to DISPLAY HIDDEN OBJECTS]
- go to your "Control Panel" and open "Folder Options";
- then go to the "View" tab and perform the changes listed below:
* check "Display contents of system folders"
* check "Show hidden files and folders"
* uncheck "Hide file extensions for known file types"
* uncheck "Hide protected operating system files"
- click "Apply" and then "OK" to exit.
NOTE: On Microsoft Windows Vista you will apply the same steps except for selecting "Display contents of system folders".
For more information you can read the following article:
http://kb.bitdefender.com/KB354-en--Reveal...em-folders.html
------
Thank you.0 -
Hello jintoxic,
Please try the steps bellow and let us know what happened:
1. Disable the BitDefender real-time protection and/or any other active security solution(s) that you are using;
2. Set your computer to display hidden objects;
3. Browse and delete the following file(s):
C:\Windows\SysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ and delete the file "O30CDD76"
C:\Windows\Temp\ and delete the file "SEE2E57.tmp"
4. Empty the Recycle Bin;
5. Enable the real-time protection.
In order to check whether the virus removal procedure has succeeded, we recommend another complete scan of your computer with BitDefender.
~ Below you will find complete instructions in terms of how to perform the above actions. Only use the how to instructions for the tasks that you need to complete and ignore the rest. ~
[how to DISABLE THE REAL-TIME PROTECTION on BitDefender Game Safe]
In order to disable the real-time protection please open BitDefender, select "Settings", go to "Antivirus" > "Shield" and click on "Real-time protection is enabled", select the time interval that suites your troubleshooting needs and click "OK" (the message will change to "Real-time protection is disabled"). The real-time protection should be enabled after performing the troubleshooting procedure.
[how to DISPLAY HIDDEN OBJECTS]
- go to your "Control Panel" and open "Folder Options";
- then go to the "View" tab and perform the changes listed below:
* check "Display contents of system folders"
* check "Show hidden files and folders"
* uncheck "Hide file extensions for known file types"
* uncheck "Hide protected operating system files"
- click "Apply" and then "OK" to exit.
NOTE: On Microsoft Windows Vista you will apply the same steps except for selecting "Display contents of system folders".
For more information you can read the following article:
http://kb.bitdefender.com/KB354-en--Reveal...em-folders.html
------
Thank you.
Thank you tons Alex! managed to get rid of it. Have no viruses whatsoever now
once again thanks for your help:)0
