Bit Defender 2010 Won't Connect To Internet

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24

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  • I have the same activation problem with Bitdefender 2010. Please send me the email. Thank you

  • Please send me a mail also.


    I can enter my product key but no activation.

  • Thanks for the mail.


    It's working now.

  • Hi, the same problem for me.


    Please help me.


    Thanks.

  • I have the same problem, I installed the software and I couldn't connect to the internet...I disabled the firewall and it the internet was there again... after spending an entire day with tech support, un-installing and re-installing, downloading programs to create reports, emailing the reports and on and on and on they still can't get it to work. So if there is some kind of "magic" email can I PLEASE get a copy as well and maybe you could send one to your tech support ?

  • nripen
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    I have the same problem. Internet is connected but cant create a account? pls send the procedure

  • I also have the same problem. Internet is connected but cant connect? pleases send the procedure. Thanks!

  • erpp
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    Re. Bit Defender Internet Security 2010:


    I have the same problem. I have already installed the program twice, no luck. Can´t activate, can´t update.


    Can-t access internet pages that have a password, either. Why could this be happening ?


    I installed the same program in another computer, and it it is running OK.


    There is one hitch, though: In the first deep system scan, it went through more than 4 million objects, skipped more than a million, and took almost 4 and a half hours to do it. I wonder if it went into a loop.


    The second deep scan went through 2,430,000 + objects, skipped almost 2 million, and still took over 2 and a half hours.


    The previous version I used (v.10) did a deep scan in a little over an hour, if I remember well.


    In this computer updates worked well after installing a second time.


    The setting for the program are exactly the same in both computers.


    I am evaluating the 2009 and 2010 versions, to see which one I will keep. So far, it looks like 2009 is winning.


    Would very much appreciate your help to solve these issues. Thanks.

  • Send me the email.


    Does not update after upgrade from 2009.


    Also, is there a money back guarantee?

  • I also have the same "create account" problem for BD antivirus 2010, can i get the email as well? Thx

  • I'm also experiencing trouble activating my BD 2010, running windows 7. The BD interface won't allow me to update/change update settings either. Please send me the work around email too, thanks.

  • I am trying to activate the trial version of Internet Security 2010. Mcafee has already been uninstalled and Windows Firewall is not enabled. I am running Windows XP Pro. I keep getting this message: Activation failed because no internet connection was detected. My cable internet is fully functional. I tried disabling BitDefender firewall with the same result. How can I fix this?


    Thanks.

  • Please send me the email with the answer as well.


    I installed BD 2010 over BD 2008 and it won't connect to the internet. It registered the product fine and found my account info, but it won't even let me set the program to "Automatic Update".

  • dazbowski
    edited October 2009
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    ok this is the second time i;m having this problem. My bitdefender 2010 will not update and i can't set to update automatically. this is becoming very annoying and am seriously thinking about asking for a refund as the product clearly doesn't work properly.


    can someone give me a permanent solution please, not just a quick fix!


    thanks Darren <_<

  • Same problem here <img class=" /> Am using the 30 day trial version, but can someone send me the solution email?


    Thanks ;)

  • eph
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    Hello NewUser123, tengin and Chris B,


    NewUser123 and tengin: We have sent you the procedure through the email. Please reply if you have any other questions .


    Chris B : We have sent you another email that will help you create a BitDefender account.


    This issue is known and we are currently working on a fix .We are sorry for this sittuation and please rest assure that it will resolved as soon as possible.


    Thank you .


    could you please send me the procedure too, i also cant activate my account.. it keeps saying there is no internet connection, thanks

  • could you please send me the procedure too, i also cant activate my account.. it keeps saying there is no internet connection, thanks


    Can someone send me the procedure too????


    I even went on the Bitdefender website and manually put my license on my account and still same activation error.

  • Can someone send me the procedure too????


    I even went on the Bitdefender website and manually put my license on my account and still same activation error.


    Can anyone help?????? I haven't received an email, I opened a ticket attached the log and tar file and no response yet. I

    /applications/core/interface/file/attachment.php?id=5751" data-fileid="5751" rel="">BDFileInfo.log

  • After the Major Update today, when BD tries to update, it says it cannot connect in order to update.


    How is this thing solved?

  • Just to mention that I am not connecting through proxy servers and I have tried to change the update servers to the alternate servers.

  • Excuse the triple post ...


    After a couple of restarts, it seems that the problem has disappeared. Not sure how, but BD's connection with the update server has been restored and the updates are coming in normally.


    I'll keep you posted if the problem reappears.

  • Same problem here. Registered OK but can\t activate it (no internet connection)


    I too have got the problem that I can't create an accont or login (no internet connection), but Bitdefender did confirm my license is valid. Can I have the e-mail with the workaround, please?
  • By the way I'm on XP64

  • Is anybody can resolved this connection problem? Because I don't see any resolution here :(


    I have disable wired and wireless network, and connect using modem, but still get 'no internet detected' issue.


    Time is running, and I still cannot activate my purchased BitDefender TS 2010...


    I have been searching for the solutions but find nothing (including sending a direct message to support)


    Please help...

  • Hello FuSchnickens and Chris B,


    We have sent you a procedure through the email that should help you overcome this sittuation . Please reply back if you have any other questions .


    Thank you .


    May I have this too? XP Pro 32.


    Thanks

    post-28936-1258005749_thumb.jpg

  • Hi all,


    I'm having the same problem too. I can't get Bitdefender activated because no internet connection is detected. I am behind a proxyserver.


    Can I get the mail for resolving this issue too?


    Thanks!

  • HI,


    Im having the same problem here i have tried connecting through wireless and through the modem and i couldn't activate my bitdefender copy can u please help me? my activation period will finish soon reply fast plz....

  • Exact same problem. Please send me whatever steps are required to get past this problem. I just purchased this product and I would think connecting to the Internet would not be a difficult thing for it to do.


    I also have this same problem , could the admin please send me a email with the fix?


    I installed it, it accepted my key but will not activate it or update it

  • I too am unable to connect, even though my internet connection is working fine. Please email me the fix as well..thank you very much.

  • i am too haing the same issue, please email me the instructions asap.

  • Hello Administration,


    Can you please send me the email please as soon as possible?

  • I have exactly the same problem. Could you please send this solution to my email as well? Thanks.

  • I confirm i have also the same problem.... I was searching a lot the last couple of days trying to know what is the source of the problem..... now i know it is BD.....


    When will the patch be available?

  • Hi,


    I having the same problem that I enable to connect to internet after installed bitdefender internet security 2010.


    It works fine after i disable the firewall protection. i am connecting to a router.


    A guide to configure will be apprieciated.


    thanks

  • plz can anyone send me the email having the same problem ........ :)

  • makro
    edited December 2009
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    BDS blocs my internet connection too. I wrote few times to support, but they don't answer from 5 days. I installed and deisnstalled BDS many times. I asked how can I receive my cash back. I think that it is main reason why they don't answer. I don't want to pay for Internet Security without firewall.


    Can anyone tell me how to solve problem?

  • Can I have that email please :) same issue here.

  • Hi, I'm with the same update problem... BD Total Security 2010 doesn't update on Windows 7 64bits and I have a report bug window when it wants to update...


    I've sent tons of reports, but nothing.


    Thanks a lot.

  • Alex Stanciu
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    Hello PPab and shadyzay,


    @shadyzay: We have sent you the email with the steps that will help you register BitDefender .


    @PPab : The issue that you descried is different then the one described in this topic. We have sent you the resolution through the email .


    Thank you.

  • Alex,


    Can you send the resolution that you sent to PPab to me. I'm exactly having the same problem with Windows 7 64bit Update not working and just giving me an error.


    Alex,


    Also include the fix on registration. as i tried to reinstall BD but unable now to register my license key

  • Alex Stanciu
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    Hello gabrielx1925,


    If possible please tell us the exact error message that you receive when you try to register BitDefender.


    Thank you.

  • Hello gabrielx1925,


    If possible please tell us the exact error message that you receive when you try to register BitDefender.


    Thank you.


    Alex


    Exact error please read below. Anyway i'm under a company proxy server that is not restricting anything. Everything is working fine until the Major update that happened the other day which turned BD to .18 version but when asked to reboot it downloaded some file again ask me again to reboot and when i checked the version reverts back to .17 then i started to unable to update. Tried reinstalling everything that's why i'm reactivating the license key.


    "BitDefender activation failed!


    Activation failed because BitDefender could not connect to BitDefender servers. You can activate the product at anytime by clicking the My Account link in the bottom area of the user interface."

  • Hey all,


    I'm having the same problem stated in this thread:


    Update works fine (tried it just now);


    Product key was accepted without a hitch;


    I already have a BD account which I created online, but when trying to activate using the "Sign in (previously created account)" option I get the same error message as gabrielx1925 (below).


    "BitDefender activation failed!


    Activation failed because BitDefender could not connect to BitDefender servers. You can activate the product at anytime by clicking the My Account link in the bottom area of the user interface."

  • I'm having the same problem, won't update. I don't see the my account link either.

  • The update stopped working two days ago. I am registered and have not loaded anything the last couple of days. The update simply is not working, seems to be the same issue as reported by many since this post began. As it's checking for updates, it does not go past 0%, and ultimately the update fails. I have to say I have had more troubles with Bit Defender than I did for 5 years using Norton. Additionally, I have yet to ever receive a reply from any of my posts.

  • Could the procedure please be made public? At every reboot, I don't have internet either.


    Is the proxy 127.0.0 part of BD2010?

  • Hello Theo381 and tengin,


    Tengin, I have resent you the email . My previous one had an attachment that contain an executable file and as you may know, Gmail blocks all the emails with this type of files attached.


    Theo381, I have sent you a reply to the support ticket that you have in our database. Please send us back an email if you have any other questions .


    Thank you .


    Can you please send me the fix for this. We've got machine to go live for a new office and didnt factor in something this annoying as a show stopper.

  • dave r
    edited December 2009
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    Well i decided to update to latest build, but i like the others got the non connecting issue, but i think i know why(in my case ) as i have the firewall set to "report" the first time or so any thing that needs/wants internet access,BD should display a pop message for the user to allow or deny the connection,but it was not doing this at all?, hence no connection possible,unless i set the firewall to "allow all"or spend hours manually adding each app to the firewall rules (which i am not gonna do) so I'm back to using my trusty old build of bd is 2010 (build 13.0.16) i now have a machine running win7 x64 ultimate that I'm setting up for a friend who wants bd installing on it, so i may need a old build of the x64bit bd is 2010 13.0.16 anyone have it?

  • I can't get BD 2010 to connect to internet as well. Can I please get a fix?

  • Running WIndows 7 64-bit and getting the dreaded "Activation failed because bitdefender could not connect to BitDefender servers."


    Why all the cloak and dagger by Tech Support? Why can't they just post a solution in the FAQ area or here?

This discussion has been closed.