Major Update Causes Bd Connection Problem

And just to add: this morning two updates did squeeze through but the rest of them are giving me this error.

And when the updates do squeeze through, I get the "Bitdefender services are not responding" message or the "Critical error" message.

I am also encountering the same problem.whenever going for an update, automatic or manual,it is showing "bitdefender service encountered a critical error"and and asking to submit bug which contains the following files...screenshots are attached.I am at a loss.please help ....

mine on xp is 7.28776, updates are hit and miss,but at least no vsserv.exe shut down during every update,unlike vistax64 ,

but the autoupdate is not stable(a bit like the product itself)

I have not received any automatic updates today. None of my settings have changed. When trying to manual update I still get the "Could not connect" error. Engine Ver. 7.28761

With a lot of pushing I'm at AV Version 7.28775.

Thanks for the info Nikilet! I had seen this setting, but thought it would only give me a popup with a choice whether to download or not. I didn't realize it would give the option of selecting the downloads as well!

However, I agree with AndreiRC that it's only a temporary solution at best! I will not settle for anything less than a normal functioning product, which is what we've paid for!

Yannis

I couldn't agree with you more. I won't settle either. However, this is at least a temporary reprieve which offers security for my computer. With all the new attacks coming out every hour, when you can't get your security program to update for hours, much less days, that's a pretty critical issue. Although I didn't realize that at some point I will be forced to install. Thing is, as Viscon said, at least this gives you the option to set a Restore Point so that you can roll back instead of uninstalling, reinstalling, doing all these other things for hours on end to try and get the program to update. Now that I know it will eventually force me to install I'm going to start setting several Restore Points throughout the time I'm on my computer so that hopefully I can just roll back.

I haven't been so lucky as AndreiRC as he has been getting sporadic updates. After my 5:34 p.m. update yesterday it went back to "Can not connect" and I absolutely couldn't get it to update again no matter what I did. I tried -- everything that's been suggested, everything I had tried before which occasionally worked and allowed me to get an update, plus some new things -- over and over until around 10:30. No go. But, during one of those one-hour or several-hour time spans when you can't get the program to update maybe one of those new viruses is going to sneak through and give you a lot more trouble than what BD itself is giving you.

It was still worth it for me. This is a major security issue which was reported on Nov. 3rd and what has BD done for any of us? As one poster said, they haven't even done us the courtesy of letting us know they are working on it, asking us to hang in there, assuring us that they will soon have a fix. Nothing! And as also stated by another poster, why can't they simply issue some kind of "Undo" update until they get this worked out? There is no consistent, dependable, concerned interaction between BD tech support and its costomers. They leave us flapping in the wind with no consideration, not even polite enough to make an appearance and reassure us.

Sorry folks. I hit a wrong button somewhere and got this entered twice.

I guess I really don't understand what you mean when you say you were pushing them through. When my updating quit altogether last night I tried just clicking on that Update Now button again and again for long stretches and it didn't do a thing. Is that what you mean ... that you just kept clicking on that and it does finally update for you?

Nikilet,

At first I thought no updates passed on my computer as well. Then I read AndreiRC's "pushing through", and started to push the update button repeatedly, let it run until it gives an error and then hit update again, or with luck, installs an update. It works, but sometimes takes twenty "pushes" or more to succeed! It seems even the bugs are not consequent in this software!

Yannis

(Now at AV-version 7.28778)

Yes, that is what I am doing, pushing Update Now until the update gets downloaded and installed.

Right now, I got a big chunk of signatures, 1984 KB, and they installed fine.

AV 7.28791

well as of booting in xp just before this crap they call an Internet security suite will NOT update

A. by auto updating by it's self

B. by user intervention (manually pressing the update button REPEATEDLY

I also seriously doubt the ineffectiveness of this product against viral infections too, i would say it is definitely compromised by these issues

Maybe if it is a possibility, the major update could be reversed, as they need to do a lot more work on it ,obviously rushed out without proper testing, As for this problem of failed updates, I'm simply not going to push updates any more if it don't update by itself i will be seeking a extra day for every day it fails, the count is already 4days,oh and if it keeps causing my online gaming sessions to stop by crashing the game,i'll be finding other security solution,and will make it my goal to make sure the public are made very aware of just how good this garbage really is,

As i have two installs of this inferior software, both now will not even attempt to update when pushed(manually initiated )

the famous error message that it could not connect,is pure bs,i see that it makes a connection sometimes 3 different ip addresses

but it cannot download the available content,(thats when it actually does check the server) for it to instantly fail without checking (less than 1 second)it's don't have a clue what it's doing i think,major upgrade,lol who do they think they are kidding, they have broken it, so by the time someone actually get's around to fixing it another week as past us by,a week without what we have paid for UPDATES hourly!!! not maybe now maybe next week , btw, i found the latest install kit,dated 6/11/2009, and the game mode works ok, but the ain't no change with the updates,or lack of it maybe a server side problem, it sounds very odd to me, but as people have said bit defender seriously need to get it fixed,or scrap the idea altogether and use what worked 2009 and 2008 ranges,cause this version is unbelievable one problem after another it does not stop,

I normally leave my computer on but now have been shutting down at night when I know I'm done because of the interaction required for updates.

I've been shutting down more than usual as well...and it is absolutely PATHETIC that paying customers have to resort to this garbage.

I have reinstalled BitDefender IS2010 for the fourth time this week making use of the uninstall tool from BD website. But I am still unable to receive any form of update, manual or automatic. Its great that other customers are able to "push through" their updates. But I get nothing! I have tried Nikilet's solution of preventing the major update but the thing is that I don't get any updates to prevent. No matter how many times I click update I get the same error, "Could not connect", and I mean I've sat there clicking update for 10 minutes.

Today I now no longer receive the usual "Could not connect" error but I now get "HTTP error 403". As like everyone I am very frustrated with BD and I regret having ever payed for and installed their software. I expect an apology from BD for their shocking customer care services. This is really ridiculous. It should not matter that it is the weekend, this issue needs to be addressed. Feedback from BD with regards to this issue should have been addressed to the paying customers the minute this crisis happened. Communication is the key to a good relationship and its basic knowledge to keeping customers happy.

I downloaded the link: http://download.bitdefender.com/windows/de...ty_2010_32b.exe

and downloaded the link: http://download.bitdefender.com/updates/bi.../x86/weekly.exe

But when the following update warning:

now What I do??

I want update

I am waiting for your help

thanks

Hi, it looks like you downloaded the weekly updates for version 2008 and not 2010, as far i know i think that you have to use the version 2010 if that is what you have on your pc, im sorry i can't be of more help, as i have only used this method once when i was using the 2008 product

You can find the updates at http://www.bitdefender.com/site/view/Deskt...ts-Updates.html

Wish you luck, because I wasn't able to update for four days now, not automatic, not manually (and I'm not the only one).

i have BitDefender Total Security 2010

I think this link is appropriate for me: ( http://download.bitdefender.com/updates/bi...x86/weekly.exe)

Thank you again for help.

good Night davey. its 22:33 in tehran(iran)

well i was in the middle of posting the info but from a forum link,with posts of that being problematic too,surprise surprise,not! but beta defender stopped my net connection,it was doing similar last night also after a few hours of activity and no connect at all tcp,udp even ping would not work? so i UN-INSTALLED and still no connect,but after a repaired the tcp stack to win default all ok again,so this

anti virus is as bad for you as having a virus it would seem, so i'm back with the previous version of 2010 build 13.0.16.313 and manually updating rejecting the product update,(that screws everything up) and will not be downloading it until i see plenty of evidence that it has been rectified,infact it needs a completely fresh upgrade now as i doubt there would be any recovery of the current one build 13.0.17 Download it and use it at your own risk

Hello all,

Thank you for the livesrv reports that you have provided us through this topic. They are currently analyzed by my colleagues from the Testing team. They also need to analyze some logs created by our support tool, so if possible, in the moment when you have this update issue please follow the steps bellow :

1. Open My Computer.

2. Browse to

C:\Program Files\BitDefender\BitDefender 2010

- considering that BitDefender was installed on the default C partition

3. Doubleclick on the supporttool.exe file .

4. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish .

5. Go to the desktop, upload the report on http://www.sendspace.com/ then send me a PM with the download link .

We are sorry that you had to face this issues with our product and we are looking forward to your replies.

Thank you.

Hello all,

Thank you for the livesrv reports that you have provided us through this topic. They are currently analyzed by my colleagues from the Testing team. They also need to analyze some logs created by our support tool, so if possible, in the moment when you have this update issue please follow the steps bellow :

1. Open My Computer.

2. Browse to

C:\Program Files\BitDefender\BitDefender 2010

- considering that BitDefender was installed on the default C partition

3. Doubleclick on the supporttool.exe file .

4. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish .

5. Go to the desktop, upload the report on http://www.sendspace.com/ then send me a PM with the download link .

We are sorry that you had to face this issues with our product and we are looking forward to your replies.

Thank you.

Alex: I am one of those who supplied you with a log file earlier in this post, when I still had that major update. This answer would seem to indicate that you want that major update applied before sending you this file you are requesting. Let me tell you there is no way! Someone else will have to be your lab rat because there's no way I'm applying that update and further, when you come out with a "fix" for all this I won't be applying that either. Not until I've checked and re-checked this forum and know that your fix has worked. Any company who could do this to their paying customers ... Well, I just don't trust the program or even the people behind it as this point. This has been going on since Nov. 3 and it is Nov. 9. Absolutely outrageous!

By uninstalling, reinstalling and stopping that auto update after reinstall, then setting my Update options so I can keep rejecting that major update, I at least have things working although I don't honestly feel at all SECURE with this program. If I have any further problems with it in its present state on my computer, then I'm done with it altogether.

What i would do in bd's position ,is firstly take the "corrupted product update"*see in brackets..* (13.06.17) off the update server's, so that we the paying customers can once again update automatically or send the necessary files so the server think's we have the 13.06.17 surely these are viable possibilities ???(*i say "corrupt",this may not be so, but however it certainly cripples a already weak security app *,)

At least then the end user would be better able to receive the benefits that this product is supposed to offer up-to date protection via hourly virus definition signatures one of the key factors for this product,to be effective to detect new viruses ect

why won't this forum let you correct error's??? working nearly as lame as the av product that we are complaining about

all this to change a 'c' to a 't'

What i would do in bd's position ,is firstly take the "corrupted product update"*see in brackets..* (13.06.17) off the update server's, so that we the paying customers can once again update automatically or send the necessary files so the server chink's we have the 13.06.17 surely these are viable possibilities ???(*i say "corrupt",this may not be so, but however it certainly cripples a already weak security app *,)

At least then the end user would be better able to receive the benefits that this product is supposed to offer up-to date protection via hourly virus definition signatures one of the key factors for this product,to be effective to detect new viruses ect

davey: I am no computer whiz, but I have a good common-sense head on my shoulders and it sure seems to me like what you have suggested above would be a viable option. This update is so far off the mark that it should be tossed anyway. They need to start all over, using this update only as a reference for what didn't work. Thing that scares me is that if they don't take if off the server, do away with it, that means that I am going to have to install this before I can install whatever fix they come up with after the fact. So, because this update turned out to be such a complete and total mess, what they should be doing is taking it off the server and telling all their customers who applied it to uninstall and reinstall. That would at least get people back to the point there were before this, which wasn't great but still a whole lot better than what people have had to deal with since this update.

It's already been 6 days and still no solution so that would be a lot better option than this waiting game. Why don't you write tech support and propose this?

I just hope this debacle has taught them something -- that they don't ever again feel being first out with the new year's version is more important than having happy customers -- and then throwing something together like this awful update to try and fix it all. Almost makes you wonder what kind of computer whizes they have on their team.

What happens to the customers who don't have 13.0.16 as their installer? I would assume that BD would have that as their installer on their servers or something. I'm not going back to 13.0.15 and update to 13.0.16, because I had some issues with that particular update too when doing it.

They probably don't know what to do,lol maybe they are too busy getting the 2011 beta ready for beta testers,lol,

it would seem that they don't give a dam!, as it would not take too much effort for them to post the 13.0.16 version for download again,hey i have the 32bit version,i could put it up on rapidshare or hotfile i may still even have the 64bit version too , for those stuck with the current version,if bd don't want to provide us with it,

that would be one way to roll back,unless bd would not like that,as we can't have a lab rat giving the orders and going over their heads heaven forbid, yeh i got a sense of humor ,but patience is wearing very thin with this sad excuse of a security app

as for suggesting thing to bd,that would not be a problem, the problem would be them acting as a result,

i don't think what has been suggested here in this forum is asking too much at all,seeing as their ain't another product upgrade as yet, And their is a plus side for bd in this too as they would ultimately have less pressure to release an upgrade,as we all (more or less) would have a working app again, but i can suggest this idea to them,but i would not hold your breath, but you never know

I would assume you have BIS 2010, not BD AV 2010. I'm not looking into getting BIS though. Perhaps that could help those who have BIS.

yes that is correct bd is 2010 both 32 and 64bit, also bdts2010 x64 but i'm not sure how old that is

I may have a new problem now. I turned my computer off around 2:30 this morning. Rebooted around 2 pm today and clicked Update Now. At first the window opened showing a large signatures update (over 2700 KB) and the product update. I selected only the signature update and clicked OK.

Perhaps 30 seconds later I checked to see the progress and it showed that it had downloaded this update and was now in the process of installing it. About 30 seconds after that it quit and showed "No update available." It shows that the last update was performed at 2:19 a.m. There would have to be updates since 2:30 in the morning when I shut down. I will wait awhile and see what happens but I'm just about to the end of my rope with this situation.

I see some are reporting a problem now with uninstalling and reinstalling because the download file now is the build with that update. One would think this company would at least provide the previous build for people wanting to do this. Luckily I kept my original download file that I used on Oct. 5th when I originally installed this piece of crap.

I'm headed to do some in depth checking on another program. If the updating doesn't start working on BDIS I have two options. I still have my original BDIS 2009 installation file too so I can uninstall and go back to that, or go with a new program.