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Problem With Windows Live Messenger & Bd Is 2010

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mohshir
mohshir
in Bitdefender 2010 products

OS: Windows 7 x64


i have a big problem with windows live messenger 2009 (with messenger plus plug-in) and BitDefender IS 2010 .. whenever i start a chat there is no response at all .. and this is happened after i install BD2010 .. so if there any way to solve this problem please tell me or just tell me how to remove the BitDefender plug-in from windows live messenger

Comments

  • Gaza101
    Gaza101
    Options

    Hi,


    I don't know what the cause of the problem is, but you can disable the encryption.


    Go to the 'BD Control Panel' in expert mode, then click on the encryption tab. Uncheck the MSN messenger encryption box


    I hope it helps

  • Sm3K3R
    Sm3K3R ✭✭✭
    Options

    Or in Expert Mode -> Antivirus Shield -> Custom Settings ,for the real time scaner and uncheck the boxes that alow messenger trafic filtering.

  • Alex Stanciu
    Alex Stanciu ✭✭
    Options

    Hello P®IN©E,


    For start, please right click on the BitDefender icon near your computer clock and choose About. Please tell us what Build do you have .


    After that, we would like you to follow the steps bellow :


    1. Open My Computer.


    2. Browse to


    C:\Program Files\BitDefender\BitDefender 2010


    - considering that BitDefender was installed on the default C partition


    3. Doubleclick on the supporttool.exe file .


    4. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish .


    5. Go to the desktop, upload the report on http://www.sendspace.com/ then send me a PM with the download link .


    Thank you.

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