Huge Slowdowns In Batman Arkham Asylum

This game has a particularity when its played on ATI cards.

When Physx effects are enabled ,it simply crawles to 15 FPS cap (no matter the ATI card series) ,its a know trick to favour Nvidia s(the game sponsor ) Physx .Before saying that BD is the culprit make sure the Physx effects are off.

Second ,the ATI drivers are imature and still unfinished for that new card .You may encounter strange problems either because of conflicts either because of driver bugs.From what i observed BD 2010 is still not 100% compatible with W7 and W7 is still at its beginings.

Freezes are also caused by power problems ,not enough power from the Power Supply for the system (card /CPU) ,overheating (CPU/ GPU) ,overcurrent protection ,badly paired memory modules.

If removing BD 2010 solves the problem then i would guess its some incompatibility ,mostly with W7.

Berneanu Cristian ,there seems to be an issue with Unreal 3 engine based games.

I have a huge performance drop in Unreal Tournament III version 2.1.I m using an Nvidia (8800GT+182.50 driver) card so LordJuanlo seems to have right.He has an Intel based system mine is AMD based.XP SP 3 here.Performance drop as in huge lags even in menus.

Gaming mode or not the lag is there.

Only removing BD helps.

So what could it be the problem ?

Berneanu Cristian ,there seems to be an issue with Unreal 3 engine based games.

I have a huge performance drop in Unreal Tournament III version 2.1.I m using an Nvidia (8800GT+182.50 driver) card so LordJuanlo seems to have right.He has an Intel based system mine is AMD based.XP SP 3 here.Performance drop as in huge lags even in menus.

Gaming mode or not the lag is there.

Only removing BD helps.

So what could it be the problem ?

Did you added an exception for this game in Active Virus Control list?

If problem persists let us know.

Ok ,i ve done some researching by myself into the issue with UT 3

I.Adding the game path at exceptions doesnt do the trick.For clarification the path would be X:\Folder Y\UT 3 (game folder) in this case and the game appeares in the exception list as listed .

II.

1.I ve tryed a thing ,a clean BD installation ,so uninstalled BD 2010 AV ,used the uninstall tool and reinstalled.

2.Disabled all unneeded antivirus options via Expert Control Panel ,except the real time shield (with custom settings below) ,AVC ON (as default settings) and autoupdate left on as well.Manual Gaming mode switch was used .So Vulnerability , Crypting ,Automatic Laptop/Game modes disabled and Privacy/Control Date (all options under the category) were OFF/Disabled.

Under Antivirus options Antiphishing module was disabled and in the custom real time scanner settings ,messenger trafic scanners were unchecked/disabled.

I runned the game once with this settings and everything seemed normal ,as performance wise ,the performance was what i call normal on my hardware ,performance/lag was equal with the one obtained with BD removed from the system.

3.Enabled the Riskware category and ticked some of the options ,as i was using the antivirus when i observed the problem (few days ago).This was the trigger for low performance - enableing riskware detection ,no matter the options (spyware /adware/etc) i ticked there was lag and performance drop.

4.Went and enabled the Exceptions ,added the game path ( like in the I section) and had no effect .So the scan affects the game via some system files ,considering that the Exceptions option works properly.

5.The strange thing is that after reverting to the settings exposed at the II/1 up ,in the same session ,the lag continued ,i had to restart the system to play acceptable .It was like the interface swithches had no effect (i observed this with internet related settings as well ,always they need restart to take into effect)

Aditionally there seems to be a performance drop that continues to exist even after restart.The game was moving much better with the initial settings II/1 then now with the same settings .

I personally suspect an interface bug along with the agresivity of the riskware scanning .

LordJuanlo ,what are the settings of the Real Time Scanner .Do you happen to have Riskware enabled manually or indirectly by using the highest preset ?

Adding the game path to the exclusions didn't help. Disabling antiphishing didn't help. I have Active Virus Control set to Agressive, I have lowered it to Default but it didn't help. And I have riskware disabled too. For me the only thing that works is disabling antivirus.

Have you manually entered Game Mode,right click on the BD icon, or you used the automatic Game Mode setting ?

After you set up the antivirus shield at default have you restarted the PC ?

HI LordJuanlo and Sm3k3r,

You both are not doing it right when you are excepting the game from Active Virus Control list. You should add the full path to executable of the game, like C:\Program Files\Unreal Tournament\Unreal.exe (and the same for other games). Adding directory path of games to AVC exclusion list will not prevent applications from these directories to be inspected by AVC.

Below are some snapshots indicating the steps of adding an application (msn messenger) to AVC exception list. (for explanation).

Try that then post the results.

Cheers!

AVC has no effect on the issue no mater its state ,On or Off.As i already showed its the riskware thing that generates the problem.

Hello LordJuanlo,

Thank you for reporting this sittuation. As you may see in the pined topic that we have created last week:http://forum.bitdefender.com/index.php?showtopic=16865, we are interested to find what applications are interfering with the BitDefender Active Control option . I assure you that we are currently analyzing these situations and rest assure that we will come back with a fix as soon as possible.

In case you may find any other applications that are not working properly if they are not added to the AVC exceptions list, please add your reply on the topic that I mentioned, with the name of the application and its version.

Thank you.

I, too, am experiencing problems with all Unreal Engine 3 based games (Unreal Tournament 3, Mirror's Edge, Nurien). I also have far lesser CPU scores most times I execute 3DMark Vantage (32kish when it works vs 25kish when it doesn't). Very occasionally, any one of the above will work fine, but once any one UE3 games is run, performance is crap until a reboot. It's a shame that it took a complete reinstall for me to finally narrow it down to being Bitdefender that was my problem. By adding each of the above mentioned games to the AVC exception list, the performance immediately went back to normal.

Now I'm just in the habit of adding games to the AVC exception list as I install them, which I shouldn't have to worry about but am now paranoid that the games won't function right in major or minor instances otherwise. Subscribing, as I'm hoping for an announcement that the problem has been isolated and a fix is on the way.

Brief system specs:

Windows 7 Ultimate x64

QX9300

280M SLI (182.67)

640GB RAID 0

4GB

Hi,

I've registered here and am bringing up this thread from 2009 to say thanks to the friend that pointed out the problem was in 'active virus control' (controle de vírus ativo in portuguese). It happens that I had the same securom issue when launching Batman Arkham Asylum GOTY Edition through Steam. The error was:

Problem Event Name: APPCRASH
Application Name: BmStartApp.exe
Application Version: 0.1.0.8
Application Timestamp: 00000000
Fault Module Name: BmStartApp.exe
Fault Module Version: 0.1.0.8
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 00164c64
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1046
Additional Information 1: 958d
Additional Information 2: 958d49ab033d3350ff945ad146163527
Additional Information 3: 8732
Additional Information 4: 8732c47a50fc4b7048d5759c2b45738e

If I turn off the option circled in red the game works, if I turn it on it doesn't and game doesn't even launch because somehow it forbids securom access to memory. It was not only preventing this game but also another game I have causing it to give a BEX error:

Problem Event Name: BEX
Application Name: trose.exe
Application Version: 1.1.3.326
Application Timestamp: 42cb8537
Fault Module Name: StackHash_e98d
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1046
Additional Information 1: e98d
Additional Information 2: e98dfca8bcf81bc1740adb135579ad53
Additional Information 3: 6eab
Additional Information 4: 6eabdd9e0dc94904be3b39a1c0583635

So I hope you guys from bitdefender find a way to fix this error because it's been almost 4 years and the same problem persists. When will you fix it? Never?