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Incomplete User Interface Screens On Av2010

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rjc1692
rjc1692
in Bitdefender 2010 products

I have just upgraded from AV 2009 to AV 2010. I completed a full uninstall of the old product and installed 2010 using the latest installation kit. The problem is that the user interface screens are incomplete: some of the graphics are missing and none of the buttons are present. Attached screenshot shows what I mean. All advice on remedying this is welcomed! Thanks.


post-29205-1258735383_thumb.jpg

Comments

  • alex_
    alex_
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    Hy! You completed a full uninstall of bd 2009 with the bitdefender_uninstall_tool ?

  • rjc1692
    rjc1692
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    Hi Alex


    Yes I did and have just completed an update and reboot, but the problem is still there.


    Thanks


    Richard

  • alex_
    alex_
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    Richard , please see the requirements if you say that you have a problem like this. Hope you have the minimum requirements.

  • alex_
    alex_
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    ... I mean system requirements.

  • rjc1692
    rjc1692
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    Hi Alex


    Your support folks beat you to the solution. Here's what they suggested:


    1.. Click Start > Run...


    2. Type cmd and hit Enter


    3. Type the following command:


    regsvr32 jscript.dll


    4. Hit Enter. Close the Command Prompt window, restart the computer and check if the issue still occurs.


    All screens now present and correct.


    Thanks for your quick responses though.


    Regards


    Richard

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