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Bdtc 2010 Not Scanning Outlook Email
Ran some tests and even though i have turned on in and out bound email scanning its not picking up viruses with outlook.
I use to get a pop up saying it was scanning email but not any more.
Comments
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Hello Dman33,
In order to further investigate this issue please follow the steps bellow :
1. Open My Computer.
2. Browse to
C:\Program Files\BitDefender\BitDefender 2010
- considering that BitDefender was installed on the default C partition
3. Doubleclick on the supporttool.exe file .(in case you have Windows Vista or Windows 7, right click on the the supporttool.exe file and choose "Run as administrator" )
4. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish .
5. Go to the desktop, upload the report on http://www.sendspace.com/ then send me a PM with the download link or reply to our email with the report attached .
Thank you.0 -
Hi,
Just sent email with the requested report attached.
Regards.0 -
Hello Dman33,
Please try the next steps and let us know what happens :
1. Open BitDefender, click on the Settings button and choose the Expert Mode.
2. Click on the General module then select the Settings tab .
3. Make sure that the option "Show pop-ups (on-screen notes)" and the other 2 options, Show pop-ups only when the interface is in Novice / Intermediate Mode or the Expert Mode are checked .
4. Click on the Antivirus module and under the Shield tab, click on the Custom Level button. Check the option "Scan outgoing e-mail" then click on Ok.
Test to see if the same issue occurs .
Thank you.0
