Problems Treating Infected Files

Bitdefender scanner is taking loooong time to treat infected files when the first action is 'Disinfect files'

I ran a contextual scan on a single file Patch.exe (Trojan.Zlob.5450) which took 53 seconds !!

But if first action is 'Delete files' the scan took 1 second !!!

In both the cases same action was taken i.e. Deleted.

The scanner takes long time to treat infected files irrespective of which scan i am running as long as first action is 'Disinfect files'.

I have made a .rar file of Patch.exe and when i extract it bitdefender real time protection is unable to block it and it didn't even block at the time of running it !!!

(Real time protection is enabled and set to default)

Please explain.

Also i couldnt find the desciption/threat level of the trojan on bitdefender virus encyclopedia and where can i access the logs for blocked viruses?


  • Hello kunalkoool,

    Please put the infected file in an archive protected with the password infected (details in my signature), upload the archive on a file sharing server of your choice (like and send me the download link by PM.


  • I have sent you the download link through PM.


    Please tell me how can i find the description of Trojan.Zlob.5450 and where in BDTS 2010 can i access the logs for blocked viruses?

    Thanks in advance.

  • 20 days since my first post for this topic.

    Not even a single question answered !!

    Does anyone care ????

  • Hello kunalkoool,

    I am very sorry for the late reply. The file got lost on my system after I received it.

    The disinfection problem that you reported could not be reproduced. On my system, the disinfection was made in under 4 seconds (yes, the final status was still "deleted", but it didn't take 50+ seconds).

    On the other hand, this file was analyzed by BitDefender Labs and was determined that it doesn't pose any threat to the system, so the detection was removed.

    To view the logs BitDefender saved on your system, open BitDefender Security Center and click View logs (on the bottom-right corner of the window). You will get to the general History window, where you can view all logs related to all BitDefender modules.


Featured content

bitdefender review banner

Hackers Use BadUSB to Deploy Ransomware on Defense Companies’ Systems, FBI Warns

Last week, the FBI released an updated flash alert warning US companies that the FIN7 cybercrime group could compromise their systems by delivering ransomware-ridden USB drives.

Read more
bitdefender review banner

French Privacy Regulator Fines Facebook and Google a Combined €210 Million

Last week, the French data protection regulator (CNIL) said it has fined Google and Meta-owned Facebook platform a combined €210 million for failing to comply with the country’s data protection act.

Read more
bitdefender review banner

US Govt Warns Citizens About Pegasus Spyware – Without Saying ‘Pegasus’

“The US National Counterintelligence and Security Center (NCSC) and the Department of State have issued a joint alert warning citizens of zero-click malware "

Read more