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Incredbily Slow Computer Since Install Bd2010

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carnaged
carnaged
in Bitdefender 2010 products

I have installed bd 2010 3 license promo onto a laptop & desktop computer, both running xp pro with 2 gb ram


Both computers crawled to an almost stop ie. useless.


I uninstalled BD 2010 on the desktop & reinstalled a competitor's antivirus & it is now running OK again.


Do BD have a simple 'fix'?


If not can I have my money back please?

Comments

  • Alex Stanciu
    Alex Stanciu ✭✭
    edited November 2009
    Options

    Hello carnaged,


    In order to further investigate this issue, on the computer where you still have BitDefender installed please follow the steps bellow :


    1. Open My Computer.


    2. Browse to


    C:\Program Files\BitDefender\BitDefender 2010


    - considering that BitDefender was installed on the default C partition


    3. Doubleclick on the supporttool.exe file .(in case you have Windows Vista or Windows 7, right click on the the supporttool.exe file and choose "Run as administrator" )


    4. Click on Next, wait a few minutes for the progress bar to complete and then click on Finish .


    5. Go to the desktop, upload the report on http://www.sendspace.com/ then send me a PM with the download link or reply to our email with the report attached .


    Thank you.

  • mail@makxdekkers.com
    mail@makxdekkers.com
    Options

    Looks like I have the same problem here on a Dell desktop with XP Pro SP3. Additionally, the average memory usage jumped from 600-700M to 800-900M on my 1G RAM.

  • grapeman2006
    grapeman2006
    Options
    Looks like I have the same problem here on a Dell desktop with XP Pro SP3. Additionally, the average memory usage jumped from 600-700M to 800-900M on my 1G RAM.


    Dealt with the same problem. The solution! uninstall BD and get a new AV! Dealt with the slow computer etc for 2 months and no fix worked. It's the BD software and it will not improve.

  • cadjihfeq045
    cadjihfeq045
    Options
    I have installed bd 2010 3 license promo onto a laptop & desktop computer, both running xp pro with 2 gb ram


    Both computers crawled to an almost stop ie. useless.


    I uninstalled BD 2010 on the desktop & reinstalled a competitor's antivirus & it is now running OK again.


    Do BD have a simple 'fix'?


    If not can I have my money back please?


    hi dont know if this is your solution, but i do my windows updates manualy, and after i installed kb974417 i too had this behavior.


    i uninstalled kb974417 and now bitdefender runs fine again.


    i dont suggest that you uninstall any windows update, just thought i'ld let you guys know how i solved my slowgown on reboot and bitdefender crashing problem.


    Alex

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