Applications Blocked By Active Virus Control

Hello Alex -

I've noticed this issue since the November 3rd update, and I've had to allow 3 exclusions since then.

C:\Program Files\Internet Explorer\iexplore.exe - (Internet Explorer 8)

C:\WINDOWS\system32\dfrgntfs.exe - (Windows Defragmenter)

C:\WINDOWS\system32\wbem\wmiprvse.exe - (Windows Management Instrumentation)

After the exclusions were added, each program was able to run successfully.

I would like to note that the last issue (wmiprvse.exe) occurred after resolving an issue that I had with System Restore. As I had mentioned on previous posts, after installing BD IS 2010 I was no longer able to complete a System Restore.

This issue was solved by instituting a fix suggested by Microsoft Support found on this page:

(http://support.microsoft.com/default.aspx?scid=kb;en-us;319114)

In particular, I discovered that the Path: %SYSTEMROOT%\SYSTEM32;%SYSTEMROOT%;%SYSTEMROOT%\SYSTEM32\WBEM had become corrupted.

After following the instructions under the heading "Verify System Variables" I was able to resolve this issue and successfully execute a System Restore.

Hope this helps your efforts.

Sincerely,

Fred

Hello again Alex -

I have two applications that BD IS 2010 is preventing from downloading and installing their updates:

1. Spybot Search & Destroy 1.6.2.46 - In this case, I get the error message "!!! bad checksum !"

2. Java Version 6 Update 15 (build 1.6.0_15-b03) - In this case, I get the message:

"Error - Java Installer" - "The server timed out waiting for the request"

The following Registry Control rule was added, but the update still won't download:

Name: Java Platform SE 6 U15

Action: Allow

Application Path: C:\Program Files\Java\jre6\bin\jusched.exe

Please advise. Thank you.

Hello Fred5000,

Thank you for taking the time to reply on this topic. Try to disable the Registry Control option then test to see if you can update these applications .

Thank you.

Hi Alex -

I've tried everything: I disabled Registry Control, Cookie Control, ****** Control;

I've added Active Virus Control Exclusions for:

(C:\Program Files\Java\jre6\bin\jusched.exe)

(C:\Program Files\Spybot - Search & Destroy\Update.exe)

I even tried the risky maneuver of disabling Real-Time Antivirus Protection and even disabling the Firewall, to no avail.

As far as the Firewall settings go, I have the following checked:

"Detect applications that changed since the firewall rule has been created"

"Block Port Scans"

"Enable strict automatic rules (restricts rule scope)"

"Enable Intrusion Detection (IDS)"

I look forward to any other suggestions you may have.

Thank you.

I have problems with the following games:

- Batman Arkham Asylum 1.1, huge slowdowns in benchmark and in-game

- Left 4 Dead, current Steam version, slowdowns with explosions and smoke

- Serious Sam HD, current Steam version, low frame rate all the time

Game mode is enabled in all my games, but performance is still bade. However I have fixed them all by adding the executable path to Active Virus Control exclusions.

OS is Windows 7 Ultimate x64, BidDefender 2010 x64, ATI Radeon 5870 with Catalyst 9.11 drivers.

Hi,

I had complain about this issues, but there's no solution provided.

So, I try this out.

Before:

All the registry scanning time increased.

Most obviously,

MV RegClean

Registry scanning time increased, 20 minutes above.

Frostwire

Unable to connect

After disable the Active Virus Control

Every registry cleaner scanning time reduced.

MV RegClean

back to normal, 4 minutes.

Frostwire

connected and works fine

Moreover, PC runs smoother.

So my decission, Active Virus Control remains disabled.

However, there's another issue still unsolved.

unable to defrag registry (access denied).

http://img200.imageshack.us/img200/5104/re...ccessdenied.png

Hope Active Virus Control will be improved.

Regards.

Hi Ive only just bought bit defender internet security for the first time.

Since i have installed it i cant seem to use windows backup over the network it took me about 4 days just to get it to allow network connections but I'm now not allowed to backup over my network as i keep getting the access denied message which i never had when i had Norton Internet Security

If you know a workaround please help???

I am running XP Pro SP3. After installing BD Antivirus 2010, I was no longer able to open NTI CD/DVD Maker Platinum 7. After adding NTI (cdmkr32.exe) to the exception list in the BD real-time scanner, it opens fine. I am running version 7.7.0.1100 of NTI.

Hi Alex -

I've tried everything: I disabled Registry Control, Cookie Control, ****** Control;

I've added Active Virus Control Exclusions for:

(C:\Program Files\Java\jre6\bin\jusched.exe)

(C:\Program Files\Spybot - Search & Destroy\Update.exe)

I even tried the risky maneuver of disabling Real-Time Antivirus Protection and even disabling the Firewall, to no avail.

As far as the Firewall settings go, I have the following checked:

"Detect applications that changed since the firewall rule has been created"

"Block Port Scans"

"Enable strict automatic rules (restricts rule scope)"

"Enable Intrusion Detection (IDS)"

I look forward to any other suggestions you may have.

Thank you.

Hi Fred5000,

Try to disable IDS (Intrusion Detection System).

I think it's causing problems you have. I'm keeping IDS disabled and I don't have such problems.

Cheers!

Hi all,

As I observed, many users do not make the difference between Active Virus Control (AVC) and Intrusion Detection System (IDS) because IDS alert is somehow similar with AVC alert (in title of pop-up).

This is very important when reporting blocked applications by AVC or IDS because it separates the nature of issue.

So, when an application gets blocked by AVC or IDS follow the pop-up title to figure out who reported application as suspected/infected.

I've attached two screen-shots of these pop-ups in order to show the difference between them.

I want to ask you when an application is blocked by AVC or IDS, to verify again if application is blocked with IDS disabled then post here the results and/or some screen-shots with details.

This is very important for improvement of security services we are offering to you.

Last mention, AVC settings can be found by clicking on Advanced Settings of Antivirus tab options, and IDS can be enabled or disabled from Advanced Settings of Firewall tab option.

Thank you!

Best regards!

Hi,

I had complain about this issues, but there's no solution provided.

So, I try this out.

Before:

All the registry scanning time increased.

Most obviously,

MV RegClean

Registry scanning time increased, 20 minutes above.

Frostwire

Unable to connect

After disable the Active Virus Control

Every registry cleaner scanning time reduced.

MV RegClean

back to normal, 4 minutes.

Frostwire

connected and works fine

Moreover, PC runs smoother.

So my decission, Active Virus Control remains disabled.

However, there's another issue still unsolved.

unable to defrag registry (access denied).

http://img200.imageshack.us/img200/5104/re...ccessdenied.png

Hope Active Virus Control will be improved.

Regards.

Hi Boon,

Frostwire (at least last version with BitDefender updated works fine), connects and download. Also chat is running.

MV RegClean, confirmed, is running slower.

The MNG filetype plugin of GIMP-2.6.8 fails to initialise unless it is excluded from AVC.

I added the following exclusion and GIMP-2.6.8 now starts up without the Initialisation Error it used to give for file-mng.exe:

C:\Program Files\GIMP-2.0\lib\gimp\2.0\plug-ins\file-mng.exe

BitDefender presented no notification dialog during the failure of this executable to initialise but the exclusion solidly fixes the error.

Hi noleo,

Try to remove cdmkr32.exe from exception list if BD AV had latest updates installed then. Maybe this problem was fixed in AVC version 0.5.1721 which came yesterday through update.

(If you keep AV with default settings, then it should have been updated.)

If problem is still reproducing I think (hope) that in next updates they will fix AVC.

Hi, Ghe

Thanks for the response. I have upgraded to NTI Media Maker 8, so I never got a chance to try your suggestion for NTI version 7. BD also blocks Media Maker 8 version 8.0.0.6517. The executable is cdmkr32u.exe.

When I disable real-time protection, NTI 8 will open and will work, but cdmkr32u.exe hangs in memory and cannot be ended. This causes my PC to hang when I try to shutdown or restart. I then have to perform a hard shutdown by holding the power button. The same happens if I add cdmkr32u to the rea-time protection exclusions.

I have a problem with Bitdefender 2010 Total Security running on Windows XP MCE 2005 SP3 with all updates and the rollup installed. The OS was reinstalled less than 1 week ago. I applied almost all updates before installing anything, and Bitdefender was the first 3rd party application to get installed.

The problem is with Matlab R2009b version 7.9.0.529. It is engineering/mathematics software. I don't know what components were installed because it was done by my Universities IT department. It installs and activates fine, but will only run with avc disabled completely. The error message says:

"MATLAB.exe - Illegal System DLL Relocation

The system DLL user32.dll was relocated in memory. The application will not run properly. The relocation occurred because the DLL Dynamically Allocated Memory occupied an address range reserved for Windows system DLLs. The vendor supplying the DLL should be contacted for a new DLL."

My computer is a Gateway MX3414 laptop, so it is old, but still very capable. I have loaded 2 GB of aftermarket memory, but otherwise it has original parts (as far as I know anyway, because I bought it refurbished, so who knows what was wrong originally).

I have a problem with Bitdefender 2010 Total Security running on Windows XP MCE 2005 SP3 with all updates and the rollup installed. The OS was reinstalled less than 1 week ago. I applied almost all updates before installing anything, and Bitdefender was the first 3rd party application to get installed.

The problem is with Matlab R2009b version 7.9.0.529. It is engineering/mathematics software. I don't know what components were installed because it was done by my Universities IT department. It installs and activates fine, but will only run with avc disabled completely. The error message says:

"MATLAB.exe - Illegal System DLL Relocation

The system DLL user32.dll was relocated in memory. The application will not run properly. The relocation occurred because the DLL Dynamically Allocated Memory occupied an address range reserved for Windows system DLLs. The vendor supplying the DLL should be contacted for a new DLL."

My computer is a Gateway MX3414 laptop, so it is old, but still very capable. I have loaded 2 GB of aftermarket memory, but otherwise it has original parts (as far as I know anyway, because I bought it refurbished, so who knows what was wrong originally).

Hi monkeybuttons,

We will inspect the issue and as soon a solution will be found, an update will be delivered.

But for now, keep AVC disabled when running Matlab.

Thank you for your report!

Best regards!

Butdefender Antivirus with Counterspy slows down my PC.

Hi monkeybuttons,

We will inspect the issue and as soon a solution will be found, an update will be delivered.

But for now, keep AVC disabled when running Matlab.

Thank you for your report!

Best regards!

Hello, are there any news about this problem with Matlab and BitDefender Antivirus 2010?

My computer is Windows XP Professional SP3 up to date, Matlab version is 7.6.0.324 and BitDefender Antivirus 2010 version 13.0.19, and I am experiencing the same problem.

I am having problems with BD 2010 TS on Windows XP SP3 Media Center Edition. My system specs are in post #27 if you are curious.

The application is Altair HyperWorks v10.0. The software is used for finite elements analysis and structure optimization. Everything works great until I try to use RadioSS (the built in linear solver) to perform an analysis on the current mesh. The error message says something to the effect of:

"fatal error - cygheap base mismatch detected - 0x65E68E0/0x65768E0. The problem is probably due to using incompatible versions of cygwin DLL. Search for cygwin1.dll in windows search and delete all but most recent version."

This is not the full message, but mirrors it well. The cygwin1.dll file is in the HyperWorks installation directory (C:\Altair\hw10.0\hw\etc\bin\win32\cygwin1.dll). When AVC is disabled the analysis works fine.

Glad I thought to disable AVC before trying to reinstall the program.

Hi all,

Cygwin1.dll problem was fixed and the update was delivered few days ago.

Best regards!

Cyberscrub privacy suite 4.7 and 5.1 ,avc will stop them running at start up to clear system protected temp files ect,

and cyberscrub was added to allow list also, but still would not function correctly,now i no longer use avc, as there were other applications affected by it also but i'm unable to remember which software was affected

turn off avc

turn on matlab

turn on avc

bitdefender will point out that a malicious bla bla bla ...and you will create an admission rule and then you will live happily ever after !!!

Not sure if is the active virus control but I have just upgraded to 2010 and am having a problem with a couple of applications.

The first is a demo for a game called Solium Infernum which is written using Adobe Director. When I try to start the game I get the hourglass for a couple of seconds but the game does not start. When I check task manager the process for the game is there but it appears to have hung.

The other problem is with a little program called Notifier2. This monitors my gmail accounts and tells me when I have new mail, I can then click on the account to have it open firefox and automatically log into gmail. The program itself starts and runs without problem, the issue is when it tries to start firfox. The Firefox window opens and then freezes the only way to get rid of it is to go into task manager and kill the process.

For both of the programs I have tried adding the relevent executables to the exclusion list but it makes no difference. I have also switched off all of the bitdefender services in the settings dialogue but this has no effect either. If I uninstall bitdefender 2010 then both programs work correctly.

Hi SteveMudford,

You may try to exclude Firefox, Notifier2 and Solium Inferium executables to test if it's working.

If not, try to disable only AVC module and test if programs work correctly. You can disable only AVC from Antivirus section of settings, then Advanced Settings and uncheck Active Virus Control.

Regards!

I tried all of these before I posted and non of them fix the problem.

Brief update on this as I have more informaiton on Solium Infernum. I did try switching off real time protection but it made no difference however if I switch it off and then reboot the PC the game then works. If I turn real time protection on again the game still works until I reboot the PC after which it is broken again.

This implies to me that it is definitely the virus checker that is causing the problem but also that simply turning it off at the control panel does not fully turn it off.

The Notifier2 problem was not fixed by this which may imply that it is caused by a problem in some other part of bitdefender.

Having wasted most of today trying to get to the bottom of this and recently discovering that it has also broken the print preview feature of Excel I was wondering how easy it would be to revert o bitdefender 2009 as I had no problems with that version?

For some reason I can't edit the above post any more. Just to correct Solium Infernum works when AVC is switched off and the sytem rebooted.

I have been running BitDefender for about 3 years now, since the 2008 version. I liked it very much, and continued to renew and pay each year including this year. However, since upgrading to BD Antivirus 2010, barely a month ago, I have had multiple problems. I have eventually found ways around all of them (except one -- see below), but the real problem is that I am feeling less secure with BD 2010 rather than more secure. That seems counterproductive when talking about security software.

The problem, as I see it, is the underlying philosophy of the upgrade. Sure, we can get fixes for each problem, BD support is the best in the business! But why should I have to ask BD how to run things on my own computer? I'm pretty knowledgeable, and have been running computers since way back in the '70s. If BD wants to warn me of a potential threat, it needs to let me know and then ask me whether to allow it rather than blocking it in the background and expecting me to guess what's wrong.

I am reaching my personal limit now, and am actually considering uninstalling BD.

Brief synopsis of my problems:

1) Could not uninstall BD 2008. Had to get special uninstall program from support.

2) Installed BD 2010, and it slowed down my system intolerably. Read the topics here on the forum, and did trial and error on settings 'til I turned off the necessary settings (phishing, and various other notifications). In the process, I also found how to turn off 3rd party product update notices (They all notify me already -- why would BD want to repeat this?)

3) System still slow, but tolerable. Was especially seeing problems with my download management software (Flashget). Uninstalled that, and things speeded up tremendously. So, there was a conflict, but what was it and why?

4) Photoshop Elements no longer boot_s (invalid address error). Hunt Adobe for help, but there isn't much. Uninstall and reinstall the software to no avail. More hunting at Adobe, and lo and behold, some people are reporting problems with BD. Unistalling BD solves the problem. New entry at Adobe says you can run Elements if you put BD in Games Mode, no need to uninstall. Works! Phew!

5) Notified (by Sun, not BD) of an upgrade to Java jre. Install process dies partway through, tries to reboot and fails, BD asks for permission to modify something in the registry, I give permission, JRE update tries to reboot again, and dies for good. I reboot computer to clear errors, after which IE (v7) won't run anymore. Hunt and peck. No way to get to I-net for research. Try uninstlling the latest JRE version. Reboot again, still no luck. Eventually turn off Java in advanced I-net settings, and IE finally boot_s. Search for info, but find nothing useful. This is still a problem. I suppose I can turn BD off, reboot, install JRE, reboot again, turn BD on, reboot yet again, and it will probably work. But is it worth it? Why do I have to go through all these hoops? Things used to work fine!

6) Thanks heaven I avoided the Fakevirus problem others experienced, but it just adds to the feelings of insecurity for me.

So, what's next? I am now afraid to install anything for fear something will abort midway through and my computer will die. Things would be much better if BD would fail on the permissive side rather than the cautious one. Let me control how things work. I appreciate BD's efforts to protect me, really I do. That's why I buy the product. Once again, BD support is fabulous!

But it's MY computer, not BD's. The philosophy of protection needs to change, in my opinion. If I screw upmy computer, I know what I did, and it's my responsibility. If BD screws up my computer, it's out of my hands. That scares me! The hackers and virus creators are the bad guys, but at the current rate, BD is becoming a bad guy, too.

Please! I like BD a LOT! Please return control to me.

Thanks, and sorry for the long post.

Monkeybuttons, i had the same problem, what i did was to set the game mode and open matlab, it launches correctly, and then set the normal antivirus control, it will create a exclution for matlab.exe, then it's all ok.

good luck

BD, please solve every problem, incluiding wlcomm.exe (windows live messenger nor working).

Hi,

I am playing this new Game- Fantasy Earth Zero version 1.0.2100.2100. After I made an update with my Bitdefender Antivirus 2010. It wont let the game start anymore. The game patch loads normally but after I click the start button, it loads for 1 second then nothing happens. I already tried the steps mention above, but it didnt worked!. The only solution i found was to uninstall Bitdefender. Please look up to this. I really dont like surfing the net ******.