Unable To Delete Infected Files

Hello Aarrestad,

The sample that you have sent us did not help us very much. In order to be able to help you please run a Deep System Scan and then provide us the scan log for analysis . Here is what you have to do :

1. Before running the scan please make sure that you have the latest virus definitions downloaded via the Update module: open BitDefender and click the "Settings" button in the upper right side of the interface; Switch UI to "Novice Mode"; Click "OK"; Choose the "Update Now" task;

2. After the update process completes successfully you can proceed to running the scan task: select the "Scan Now" task;

3. When the scan ends, click the "View Log" button at the bottom right of the scan window; A browser window will open displaying the scan report; Save this file on a location of your choice, upload the report on http://www.sendspace.com/ then post here the download link.

We are looking forward to your reply.

Thank you.

Hello Aarrestad,

This sittuation requires further investigation. We would like you to go to the next link and run the BDSI and the Gmer tools as described in the article . After you obtain these reports , you will need to upload them here then reply with the download links . My colleagues from the Virus Analysis team will analyze these files and we will contact you back with further instructions after the analysis is complete .

Thank you .

Hello Aarrestad,

Please try the steps bellow and let us know what happens :

1. Disable the BitDefender real-time protection and/or any other active security solution(s) that you are using;

2. Clean up your browser cache;

3. Clean up your browser cookies;

4. Enable the BitDefender real-time protection .

~ Below you will find complete instructions in terms of how to perform the above actions. ~

[how to DISABLE THE REAL-TIME PROTECTION on BitDefender 2010]

In order to disable the real-time protection please open BitDefender, click the "Settings" button in the upper right side of the interface, Switch UI to "Advanced Mode", Click "OK"; Go to "Antivirus" > "Shield" and click on "Real-time protection is enabled", select the time interval that suites your troubleshooting needs and click "OK" (the message will change to "Real-time protection is disabled"). The real-time protection should be enabled after performing the troubleshooting procedure.

[how to CLEAN UP YOUR BROWSER CACHE]

Deleting the files can take up to a couple of minutes, depending on the cache size and the system speed; during this time the browser or the operating system might seem blocked.

- To clear the Microsoft Internet Explorer 7 cache:

Open "Internet Explorer" > "Tools" menu > "Delete Browsing History..." > "Delete files" button > "OK" button;

- To clear the Mozilla Firefox cache:

Open "Firefox" > "Tools" menu > "Clear Private Data..." > select "Cache" checkbox > "Clear Private Data Now" button;

In case you have another browser please let us know .

[how to CLEAN UP YOUR BROWSER COOKIES]

Cookies are files created by websites that store information in your computer; this files could be used in malicious purposes.

Clearing the web browser cookies differs for each browser:

- Clearing the cookies Internet Explorer 7:

Open "Internet Explorer" > "Tools" menu > "Delete Browsing History..." > "Delete cookies..." button > "OK" button;

- Clearing the cookies in Mozilla Firefox:

Open "Firefox" > "Tools" menu > "Clear Private Data..." > select "Cookies" checkbox > "Clear Private Data Now" button;

If the situation persists or you require further assistance please do not hesitate to contact us.

Thank you.