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Missing Dll Files After Scan

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daddieo
daddieo
in Bitdefender 2010 products

After installing the BitDefender 2010 Software on my wifes system and running a scan it identified and .Heur trojan virus. After rebooting the machine now presents the following messages when loading windows:


Error loading C:\users\jacque\ntload.dll


The specified module could not be found.


Error loading C:\windows\system32\notepad.dll


The specified module could not be found.


BitDefender will now fail and request the system be restarted.


BitDefender does not show a successfully completed scan of an kind.

Comments

  • Alex Stanciu
    Alex Stanciu ✭✭
    Options

    Hello daddieo,


    This sittuation requires further investigation. We would like you to go to the next link and run the BDSI and the Gmer tools as described in the article . After you obtain these reports , you will need to upload them here then reply with the download links . My colleagues from the Virus Analysis team will analyze these files and we will contact you back with further instructions after the analysis is complete .


    Thank you .

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