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Bd 2010 Anti Spam Module Problem With Outlook 2003

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bazwhite
bazwhite
edited September 2009 in Bitdefender 2010 products

I am using BD Internet Security 2010 and Windows XP.


I have noticed a problem today whereby when I create a new message in Outlook 2003 and send it, it appears in the outbox but sometimes will not actually send unless there is already a message in the outbox. It appears that it will not send the first message in the outbox but further messages go ok. If I disable the anti spam module, everything works ok. The message in the outbox does not have a date on it and just sits in the outbox even after a send/receive.


Help please


Baz

Comments

  • Alex Stanciu
    Alex Stanciu ✭✭
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    Hello baz,


    Please try to change the server timeout following the steps bellow :


    1. Open Outlook 2003, click on Tools from the top then select E-mail Accounts.


    2. Click on View and then click Next.


    3. Click on your POP3 account, then click Change and then select the More Settings button and hit the Advanced tab.


    4. Change Server Time out to at least 5 minutes .


    If the same issue occurs please follow the instructions from the next BitDefender article:http://www.bitdefender.com/KB389 and reply to our email with the resulting reports.


    Thank you .

  • bazwhite
    bazwhite
    Options

    <img class=" /> Alex


    Its now 3 months since I spent a lot of time with your technical guy giving him access to my computer. The problem still has not been fixed. I had expected better from BD support - when will I get a fix?


    Not happy !

  • Alex Stanciu
    Alex Stanciu ✭✭
    Options

    Hello baz,


    Please browse to the next location :C:\Program Files\BitDefender\BitDefender 2010, look after the "bdsmtpp.dll" file, right click on it and choose Properties. Click on the Version tab and let us what is the version that you have .


    Thank you.

  • bazwhite
    bazwhite
    Options
    Hello baz,


    Please browse to the next location :C:\Program Files\BitDefender\BitDefender 2010, look after the "bdsmtpp.dll" file, right click on it and choose Properties. Click on the Version tab and let us what is the version that you have .


    Thank you.


    Hi ALex


    The version is 13.0.3.8


    Baz

  • bazwhite
    bazwhite
    Options
    Hi ALex


    The version is 13.0.3.8


    Baz


    Hello


    I am still waiting for an answer !!!! I still cannot use the antispam module and it is over 6 months since I raised the matter.


    Is it just me?

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