Unable To Update Bitdefender Internet Service Via Proxy

Hello Bitdefender,

I am using Bitdefender Internet Security 2010 Buid: 13.0.17.343 on my laptop.

My bitdefender failed to update via proxy connection to internet. I already filled the configuration on update => setting:

Primary update location setting : http://upgrade.bitdefender.com (use proxy)

Alternate update location setting : http://upgrade.bitdefender.com (use proxy)

And I also provide username and password for proxy.

Error messege:

An Error occured during the update (could not connect)

Can you solve this error, so i can update bitdefender automatically.

Regards

Febrian.

Is it 64 bit computable? I had a similar problem with Nod32 because it was 32 bit so I downloaded 64 bit and all is good!

Hi Febrian,

I have same problem with you.

I Just installed Bitdefender internet security 2010. My OS is windows XP 32 bit SP3.

The problem is I can not update my bitdefender via proxy on my networks. I have set proxy address, user name, password, and also Primary update location setting : http://upgrade.bitdefender.com (use proxy)

Alternate update location setting : http://upgrade.bitdefender.com (use proxy)

But if i connect directly to Internet, the bitdefender update is running well.

Kind Regards

Mike

Hi Febrian,

I have a open Ticket with Bitdefender Support for now 3 weeks because most of our PCs are not able to update.

As far as I can see, the systems are connecting to my proxy and requesting some version.id:

TCP_CLIENT_REFRESH_MISS/200 966 GET http://upgrade.bitdefender.com/av32bit/versions.id - DIRECT/80.157.170.51 text/plain

TCP_CLIENT_REFRESH_MISS/200 944 GET http://upgrade.bitdefender.com/antiphishing_sig/versions.id - DIRECT/80.157.170.51 text/plain

TCP_CLIENT_REFRESH_MISS/200 943 GET http://upgrade.bitdefender.com/midas32-v2/versions.id - DIRECT/80.157.170.51 text/plain

TCP_CLIENT_REFRESH_MISS/200 963 GET http://upgrade.bitdefender.com/dbokf/versions.id - IRECT/80.157.170.51 text/plain

TCP_NEGATIVE_HIT/400 587 GET http://80.157.170.51/av32bit/versions.id - NONE/- text/html

But failing to get the information from the last one : 80.157.170.51

Accessing this URL in my webbrowser gives me:

Invalid URL

The requested URL "/av32bit/versions.id", is invalid.

Reference #9.26aa9d50.1261501876.1f823ffe

I will update you if I have any further information

Greetings

Klaus

Hello febrianr and Mike Anderson,

Please follow the next steps and let us know if the same issue occurs:

1. Download the "support.exe" patch from the next link : http://www.sendspace.com/file/g8mwc7 .

2. Run it and wait until the process is complete.

3. Now, open BitDefender in Expert Mode, wait until the Update module will be available then hit the Update Now button.

Let us know if the same issue occurred .

Thank you.

Is that "patch" needed for all versions or no?

Just wanna make sure I have the latest & mine hasn't updated for a day & it can't find one today.